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February 2024 by shinta031889
On their paper to sign, it says "Be told things as needed." Despite this, they didn't think after being told "I lose $300 a day and I'm desperate," to say hey "before we can even get to it for a few weeks, we are going to take it apart." Kinda important right? I thought it was just needing to replace the doors. They cost me thousands and when I asked them to kindly put it back together because I never would've approved of this. Due to them saying you have an appointment today, but apparently I was 100 in line?! That's not how appointments go. I show up, you fix it. Not take it apart weeks before when you aren't fixing it possibly causing the person who was frantic about doing this speedily. Agreed to a week and half because I had no choice. Then it almost took 3 weeks. That's $6200 they cost me and I even told them I needed it so I didn't get evicted and/or lose my insurance and car. They laughed and showed 0 compassion despite their egregious errors. Didn't follow their own rules of communicating when necessary, first come first serve, and they laughed?! These people shouldn't be in business. Toxic af.
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February 2024 by Angela Cozzone
OWNER: Please, have your colleagues park their vehicles farther back away from the stop sign located on Silver/Willow St as it is causing accidents due to no visibility of incoming traffic from one-way Willow St. In terms of repairs, I wish turn around time was quicker so customers don't have to wait 2 weeks for parts THEN more time for repair. Thanks! Best regards.
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February 2024 by Carlito Vallejo
Actually, so far I feel a little disappointed. After a month and days waiting for the appointment, (which we had been informed in the pre-crash review that the parts would be ordered) we have almost two weeks of waiting, with nothing specific yet. We know that it happens because we call, we insist (select in the form to update the jobs, not at all). In the future, I will update, whenever the completion of the work happens. In the meantime, the rented car continues to accumulate days. Thank you very much![Update]Despite the wait, the end was SPECTACULARLY IMPRESSIVE, an impeccable job and well done. I would definitely take my vehicles to that place. (Even if they take longer than desired) Thank you very much for everything, good job!
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February 2024 by Fluff
Kevin senior is very, very rude. Very impolite cursing swearing, yelling. I don't see why you keep him. He's a complete douchebag. I'd rather be towed by precision or performance than deal with him. They are a 100 times better than you guys.
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January 2024 by Shellbieebabbiee 97
My experience with eastern auto body has been honestly the easiest, most smooth car repair place that I have ever dealt with, and Nate is by far probably the best person to speak to when it comes to questions or anything like that but I do recommend if you’re going through insurance, I would go through eastern auto body
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December 2023 by Christian Boyer
I have been a customer of Eastern Auto Body for years, and they always outdo themselves !Service is great , polite, and efficient .Workmanship is excellent and warranted .Thank you to all who worked on the accident repairs of my jeep ? I'm so happy to have my vehicle back in a reasonable time frame.
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November 2023 by Stuart Cameron
Great and helpful communication, clean, fast, car looks great. Made a bad situation almost pleasant. Thanks.
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October 2023 by Steve D
Great job on my Mazda!We had a miscommunication with a bumper install and also a minor color mismatch originally. Dan got it taken care of. They replaced it with the OEM bumper and you can't even tell the difference from the original factory install bumper.
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October 2023 by Kim Belisle
Chad, Dan & all of the front desk staff where very helpful for my estimate & drop off of my vehicle.
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October 2023 by Constance M
It's always a pleasure to do business with them. They always fix my cars in a timely manner and are very helpful with any questions I have.
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September 2023 by Megan Mijailovic
I’ve never had auto-body work done on a vehicle before, and of course I dreaded the experience but Eastern Auto-body in Manchester made it so easy! Of course the result were amazing the car looks like new, but what stood out for me is how smooth their process is and how friendly the staff was. I hope I never have to get Auto body work done again, but if I do I know where to go.Service: Body & Trim
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July 2023 by Paul Interland
Excellent and professional personnel. Modern facilities. Repairs completed timely and to satisfaction. Highly recommend E.A.B. !!
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July 2023 by Cherie LaRouche
Communication with the shop was excellent, staff was helpful and friendly, work was amazing I couldn’t even tell it had ever been hit by someone else, it looked fresh off the lot again!! I am extremely satisfied with the work done, the staff, how I was treated and just the whole process!! Would highly recommend to anyone else, and hopefully I won’t need to, but if I do need repairs like this again, I immediately know where I’m going without hesitation!Services: Painting
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July 2023 by Te-Ana Stiasny
I hit a raccoon and had to have my radiator and bumper replaced. They were so kind and helpful and they even detail cleaned the inside of my car!
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April 2023 by Klotz Micheal
They didn't take pride in their workmanship overlooked a few problems and said everything was perfect when it wasn't caused me all kinds off heartache wouldn't recommend them. The owner needs to do his own inspection on work done before telling customers there vehicle is all done and inspected or hire some that knows what there doing to inspect vechiles before telling customers to come get their car.
