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February 2024 by Mosfek Talukder
Everything done as expected
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January 2024 by Pedro R
I was a bit skeptical given the negative reviews for this location. I for one had a great experience. Andrew greeted me right away, was very polite and provided excellent customer service. I was in for an alignment and rotation which was completed in about an hour. I’ll definitely come back to Firestone/this location in Manchester. Thank you so much to Andrew and the team for their help with my vehicle!
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January 2024 by Dylan Faust
Service advisor was friendly and efficient. I received a call that the job was complete well before the time he quoted me which I was very happy about. Didn't even have an appointment
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January 2024 by Elizabeth Wise
I was blown away by the service I received today at the Manchester, NH Firestone location! I was greeted promptly by a friendly associate the moment I walked in and I was given a specific breakdown for what was needed for my vehicle. I thought I needed 1 thing but the other gentleman working, Ryan, was very helpful in explaining what actually needed to be done. I was in and out in about 2 hours and quoted a very reasonable price. I will definitely, positively, absolutely be back! Thank you John and Ryan and the whole team!
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January 2024 by Carri Palm
Very disappointing. I always go here for anything my car needs. It's very stressful going to the mechanic as a woman. I always feel like I'm being tricked into paying more than I need to. I went here simply for an oil change. Then I'm told I need to change my air filters and that it would be $75 total for the air filters and Oil Change. After being there for 2hours.. Suddenly I'm being charged $180. I explained in the beginning that I dnt have a lot of money and if it's only $75 then that's fine. I'm very disappointed. I dnt want to be argumentative or confrontational especially in front of others or when money or my car is Involved. I really feel like I was cheated. I will not be going back.. This really upset me.They also left a hole in the floor of the driver side where the heel of my driving foot rest. If this was there beforehand I would have noticed it with how deep it was.Also how can I know if they actually fixed the filters. Again, very disappointed. You all have my number. You will call if you actually care. 2018 Nissan Versa. You all have other regular customers and new ones everyday... However, I will not return.
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January 2024 by Ronald Place
Very professional and polite.
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January 2024 by Deena
Great service an fast check out.. Thanks keep up the great service my husband an I will return an send business...
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January 2024 by Drew Goble
Marshall and Andrew are awesome. Had the car towed in with unexpected belt/pulley repair. They called that it was ready in the same day!! Everytime I bring a vehicle here they really go out of their way. Great job guys!
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December 2023 by Kimberly Veik
I had an appointment on a Saturday at 1 pm. 3 full days later and multiple phone calls and still no price quote for work that needed to be done. I brought my car and got it fixed elsewhere in one day. Hard pass for me in the future. I love the Firestone in Fitchburg Massachusetts. They are professional, honest in their communication of wait times, do good work. I won't be returning to the Manchester NH location based on my experience. Hopefully others fare better here.
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December 2023 by Briana S.
Absolutely horrible service as a first time customer. Will not come back and I suggest others don't go here either. Extremely rude and very lacking customer service. Failed to notify me of my cancelled appointment, failed to notify me of my rejection, then proceeded to tell me to come in the next day for a sticker as their machine was down. Oh yeah and I had to call and ask that as I noticed I didn't have a sticker? Yeah, they failed to notify me of that as well. You think then they wouldve notified me I failed? NOPE. Told me to come in the next day. What a waste of my time. Horrible company and the person at the desk was the same person every time. He has no idea what he's doing, clearly doesn't know how to make people AWARE OF WHATS GOING ON. Would give 0 stars if I could. Strongly suggest to take your business elsewhere.
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December 2023 by Joel Whitcher
I just had an alignment done. the tech rayn smokes weed on the clock. If you confront the manager about it he becomes speechless about it. Rayn forgot to secure the probably because he probably smoke to much weed. And if you bring any of this up the tech rayn will Confront you about your complaints and then talk trash to you. This place is very far from professional that I've ever seen.the Alignment wasn't even done properly Now I have to go somewhere else for one.
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November 2023 by Matthew OHara
Got my car back with 1 tire not holding air, they didn’t resolve I brought it in for (alignment and balance) but managed to get all new wiper blades and a few tires. Car still drives horribly. It’s a company vehicle and wish it wasn’t Firestone required.
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November 2023 by Michael Graf
I went to fire stone today because I had a leak in my tire and I was told I could leave my car and that they could see if they can get to it. After telling the representative that it’s my only car, he says that’s not my problem we’re fully booked and I only got three reps on. I walked out no empathy poor customer service.
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November 2023 by Sebastian Morehouse
Worst place that I've been to in My Life the most money hungry building in the world if you are broker than broke don't even attempt to go in there I walked in there to try to see if I can get a nail remove for my tire and the tire fixed they told me that there was nothing that they could do because it wasn't in a place that they could fix and that I would need to get all new tires and not just one tire all four new tires. Went to a different place on South Willow had them look at it they told me the nail was in the shoulder of the tire and that they COULD fix it for $15 and they did glad I didn't stay there at Firestone money hungry business
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October 2023 by Mark Jackson
Made an appointment to have them look at my brakes, they came back to me with a laundry list of things that were wrong with my car. When I asked about my brakes they told me they didn't get to them but that I could bring my car back and for $150 an hour they could take about 4 hours to find out what was really wrong with my car. Also, I took my car to another mechanic and it turns out pretty much nothing they said was wrong with the car was actually wrong. I would suggest you take your car anywhere but here.
