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November 2023 by Susan S.
Zero stars. Worst customer service ever. Waiting for an Uber because they wouldn't take my passport or temporary electronic drivers license as per their Website. Ruined my entire trip.
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September 2023 by Dennis W.
Don't waste your time or money here. Period whole waste of time. Take the drive or flight to Logan International
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August 2023 by Jennifer S.
Hertz rent a car which is advertised as being at the Manchester airport however it is no longer there - you need to catch a shuttle bus (there are many for various hotels etc however you just need to know which one) - we asked one of the many buses who stop there which one we should get. After waiting over half an hour, we finally were taken to a hotel about 10 minutes drive from the airport and found the Hertz desk. We would never have found it on our own. Hertz should change their pick up details from their advertised location which is why we chose them as it was supposed to be at the airport itself.We were allocated a fairly new hybrid vehicle. We checked the outside of the vehicle and found that one of the panels at the front had come loose and was hanging - it had come unclipped from the clips under, however we - and Hertz staff - were not able to clip it back in. They tried to get us to take the vehicle anyway, however we refused and said we would like another vehicle which did not have issues. Reluctantly they agreed and eventually we were given another vehicle which was very good.I don't understand how they would not have known about the panel as it had been washed and cleaned etc.
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March 2022 by Just M.
Looking to book a reservation and have some questions. Have called several times and they can't be bothered to answer their phone. Not a good way to impress potential customers. Guess we will find someone else.
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September 2021 by Maggi R.
We arrived in Manchester and made our way outside the airport to pick up our rental car. The rental agent at Hertz was busy, so an agent from Thrifty said he could help us. He quickly processed our rental request and gave us the keys to a Buick Encore SUV. In looking over the paperwork, I realized that the price on the paperwork was $100 more than the price on our paperwork. My husband went back and the agent quickly corrected the forms. The car was clean with no damage to note. When we returned the car, the agent was no where to be found, but another agent helped us. He was friendly and did tell us how to return a car when there was no agent present. He checked the car over and signed off that all was in good order - no damage - full tank of gas. We were quickly on our way.
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April 2021 by Denise F.
Make sure the car you are given doesn't smell like cigarette smoke. I explained when I returned it that I got it that way. I could not stay to dispute it upon receipt because I was late for an appointment 100 miles away. I called the next day and they told me to return it which I could not do. No compensation from Hertz for my bad experience. But they did charge me $50 for excessive pet hair. The very small pet was only in the car in a carrier. They are giving me a hard time about reversing that as well. I do not recommend Hertz at this location.
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January 2020 by Steve B.
Rented a car from this location for 4 days. Returned it not just on time but early. Lots of people were trying to fly out early as there was a big snowstorm predicted. When I returned the car I was told I'd get an emailed receipt. Never did. A week later I got a letter in the mail saying the car was seriously overdue and was at risk of being reported as stolen. I called immediately upon receiving the letter. Hertz informed me that the likeliest reason was that the location forgot to close out the account. They said they would reach out to the location to close the account and would send me a receipt. I have never gotten said receipt. And it seems they closed the account on the day I called, not the day I returned the car. It has been over a month, and I have a $935 charge pending on my credit card. No one from this location has ever communicated with me. Hertz only communicates with me when I call them. And even then they simply give me incorrect information, tell me I am wrong, or promise to get back to me and never do. I think this location is simply part of an incompetent and uncaring chain. Avoid at all costs.
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June 2019 by Paul T
I was working for Hertz through a day labor company cleaning cars. They are cleaned at the distribution center and delivered to the garage at the airport where they can be rented
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April 2019 by Richard P.
Never again...we rented a car for 2 days on a short return trip to our home in NH. The computers were down, and so the staff was trying their best to deal with a bad situation they didn't control...no problem. When we got the car with the partial paperwork, I noticed that the car had a least twenty different minor dings and dents. The supervisor told me to just fill out a damage report by myself...still no issues. But when we came back to drop off the car, my 61.88 dollar bill had morphed into 153 dollars! When I said no way (and I hadn't printed out or saved my original contract because of their computer screwup) he called his supervisor, and that's when things went south. She probably didn't know he had put on speakerphone, when she said "no way, that's not possible" that was my bill, essentially saying I was lying! She said "...tell him I'll drop it to a MINIMUM of 70 dollars" with a tone like she was doing a scammer (me) a great favor. Bottom line? Everyone except her did the best they could with a bad situation, but I won't be renting with Hertz in the future after this bad experience.
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February 2019 by Fred Cormier
Treat ya good
