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November 2023 by I'veworked F.
i had such an amazing experience with Janet on Black Friday. She sold me a cologne and was extremely helpful with prices and sizes. she also went out of her way to get me some free samples! :) Thanks Macys!!
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July 2023 by Danielle B.
THIS PLACE IS A SCAM DO NOT WAIST YOUR MONEY!!!!!!!terrible experience. They run there company so weird and customer service is of no help I've had a whole month of trying to get a refund on a pair of shoes I never received mind you it was going to this store!!! they will not compensate for anything or take accountability when the problem was on there end and then charge me again instead of issuing my refund and then they tell me they were ready for pick up mind you I live an hour away from macys!!!! and guess what no they were not and I just get told again they will issue another refund? So lm now out time money shoes and patience. they were ordered as a FATHERS DAY GIFT so thanks for ruining that for me too and paid for express shipping but then when I tell them everything's going on you tell me your sorry and u want to give me a 20$ gift card to a store I will never be shopping at again. NO I WANT MY MONEY THE PRESENT ON FATHERSDAY I WANT MY TIME AND GAS MONEY BACK You took my money you made me empty handed on Father's Day you take my money again and have me drive and hour away to be compensated for nothing DO NOT SHOP HERE THEY WILL STEAL YOUR MONEY AND TELL YOU SORRY i will keep letting the world know on every platform how your business really is
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October 2022 by Annie K.
They don't carry free people brand anymore unfortunately nothing to buy anymore from macys that is interesting in New Hampshire other than fragrances and skin care products but ulta has a better selection. Bring back free people to your stores and I will come back.
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June 2022 by Madysen M.
My boyfriend and I just moved into a new house. We were excited to buy new furniture and found a beautiful couch at Macy's. We tried ordering online several times, each time our order was immediately cancelled. No reason was given, other than our information may be wrong - it was not wrong any of those times. Luckily we got refunds after several days. Finally we went to the store to try to buy the couch from an associate there. Our associate did not speak English well, ordered us the wrong couch and entered our email wrong after making several mistakes on the computer. She did confirm our correct information once, lost it, and did not confirm with us after re entering it. Surprise, surprise we got the wrong couch delivered - half of what we ordered, on the wrong side, in the wrong color. Delivery refused to take it back with them. We called customer service immediately. They told us the couch that had been ordered for us was exactly what we were describing and a new couch, supposedly the correct one, was scheduled to be delivered soon thereafter with them assuring us they would take the wrong couch out with them then. Delivery showed up with the SAME wrong couch! We still have the wrong couch with us, as they couldn't take both out with them. We called again today and they told us that the store associate screwed up our order in the first place, that what was delivered was in fact our order, and that they will contact us again in 3-5 business days to schedule a pickup time to remove the couch we never wanted and then give us a refund. This is NOT what the last customer service rep told us! I am EXTREMELY disappointed with our service which has been rude, untimely, and incorrect throughout this whole ordeal. I will NEVER shop at Macy's again and recommend you steer clear as well!
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April 2022 by Mary P.
Store has handicap parking available near inside pick up area but the doors are NOT handicap accessible. Can not use wheelchair, crutches etc. Not ok Macys Employees are terrific but shame on management
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November 2021 by Donald Dancause
Great store with friendly, knowledgeable and professional staff and high end merchandise at great prices as a result of sales and discounting. Highly recommend.
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June 2021 by Nicole Desirae
We first tried to find an outfit for a wedding at the outlets then proceeded to visit men’s warehouse in Newington since we felt we needed assistance. It was a huge mistake going there. Very unprofessional and hardly anything in stock. We then went to the Macy’s in Newington, no one offered help. The women was working in the same department we were in and could clearly see that we could have used help but never offered. We found something we liked but needed a different size. We were told this location had it. When we got here Kierstin was SUPER helpful. She walked around the store with us showed us things she thought would go with what we were purchasing and offered her opinion which we needed. She was such a joy. I truly enjoyed her assisting us today.
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June 2020 by Lisa Moulton
I like this mall. It’s small but it has allot if my favorite stores in it.
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February 2020 by Kayla H.
We were wondering around the mall last night, went into Macy's to take a look came across their toy section. My daughter (20 months) wanted to look at and play with them, so we let her. She brought a ball over to where I was and walked back to where she'd gotten it cause my husband was there, I picked it up and tossed back to him for him to put up....I missed. It was a terrible toss, it landed on the floor behind him, he picked it up and put it up. Some older associate came out of no where and just started staring at us, after a couple mins of this I tell my husband and daughter let's go. She continues to watch us walk away, as if we were kids doing something wrong. It's not like there was anything breakable around where we were, or we were being rowdy or obnoxious.....I simply tossed my husband a ball to put up and missed. I was never a big fan of this Macy's, but I can confidently say I will never return.
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November 2019 by Janet B.
Macy's, unlike McKohl's, changes their prices at 5am. Not when a consumer is out getting more money, to buy the boots. Then said boots, went up $40 at McKohl's, middle of the day! McKohl's McManagement has no business education. Not only did I not buy the boots, but then returned $88 worth of merchandise. Two lost sales!! Then, a lost customer, forever. Have you noticed too? McKohl's tries to decorate their store for Christmas, like Macy's does. McKohl's only wishes that they could be Macy's. McKohl's needs to step up customer service, and really Kohl's is the McDonald's of department stores. Macy's employees are polite and go out of their way for you. Macy's is transparent and wants your business. Thank you Macy's, for your example to "other" retail stores. One of Kohl's employees: "I was on break" and, "they don't pay me enough" .. Kohl's tries to act like Macy's, but cannot accomplish it.
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October 2019 by Elaine R.
On Oct.12, 2019 I shopped at Macy's for clothes to wear to a wake. After finding what I needed I went home to get ready and realized that the plastic security tag was still on the pants. I had to rush back to the store to have the tag taken off (no store alarm sounding walking out or going back in). In my rush to change into the new pants, I left the jeans I wore in the dressing room of the girls department. When I finally realized where my jeans were I called the store to see if they have a lost and found. Indeed they do I was told. However no one answered the phone. I'm not a fan of reviews but maybe it will stop anyone else from having this problem. And not having my jeans back does not make me a happy person. Yes that was my mistake but it was caused by your cashier. Sincerely, Elaine Rosenberg
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October 2019 by Frank McNeice
great prices on the men's cologne today
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August 2019 by Fred L.
This store is an utter disaster. The same person that works the woman's intimate department is supposed to also work the bedding and kitchen department. Short staffed is not even the way to describe this place. I have witnessed this two times in less than a month. On my recent visit to the store my daughter was looking for a blanket. Nobody was around to help us and when we saw a display we liked we had to walk around looking for a sales associate. BINGO!! We found one. She told us we would have to order one as they didn't have the color/size in the store. She walked us to the antiquated computer system and started to punch in numbers. She then asked me to walk behind the counter as she couldn't see the screen. I told her what to select by pointing, etc and when she said "there it is!!" I told her that was not the color. We were looking at a silverish grey on the floor and the computer showed it as charcoal. The sales ladies reply, "don't worry about the color on the screen, it is always wrong!?!" Seriously? Escalator has been broken for weeks going DOWN. Why can't they fix this? I really don't like this store and wish they could have some respect for the building and keep it in working order or close the store and call it a loss.
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December 2018 by Danielle S.
Went in last night to purchase a wallet for my daughter for Christmas. After wandering the area for a while with no one around for assistance, I asked someone to help me. They found Judy for me. I inquired about some wallets in a case, explaining that I was looking to spend around $100, she replied in a condescending way that none of the wallets in this case were $100. ( there were many price ranges some as low as $40) I proceeded to look and ended up not purchasing at Macy's . It would have been very helpful if she had just done her job and assisted me in finding a wallet for my daughter. She really seemed very put out, and I ended up purchasing the $100 wallet at another establishment. Obviously the employees need further training in customer service. I won't be back.
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October 2018 by David T.
Zero signage as to where order pickup is located. Employees also seem unaware of where order pickup was when I asked. After walking the store a few times, I was finally able to find someone who directed me toward ladies purses ( of course purses, why didn't I think of that!)
