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March 2024 by Irene Hall
Prompt, courteous and professional service. Excellent workmanship performed. Full and complete communication during the repair process.
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March 2024 by Jeff Pellerin
A few weeks ago, someone had backed into my new accord. I was afraid it would never look the same with all the new colors. Out there, Well, my paint matched perfect and the car looked amazing. Great people quality shop equals quality work and a happy customer. Thank you, Manchester collision.
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February 2024 by Courtney Stewart
I just recently had my Acadia repaired with Manchester Collision and can’t thank them enough! From the front desk to the advisor they kept me well informed. My car came back so clean! Thank you to the team and if I ever have any future needs I will definitely be back!
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February 2024 by Jamie Lussier
I had a very positive experience when I brought my SUV to Manchester Collision Center to get it repaired after an accident. Everyone I delt with there was very friendly and professional. They turned a stressful situation of having to get my SUV repaired after an accident into a positive one by answering all my questions, keeping me informed every step, and letting me know when the work would be completed. Overall, I was very satisfied with the level of customer service, communication, and the quick turnaround to complete the repair. My SUV looks brand new again and I could not be happier!
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February 2024 by Matt K
DO NOT RECOMMEND. I've been to this place twice. Both times for insurance related repairs. The first time, I didn't notice anything wrong so I decided to go back because the place where I bought the vehicle from recommended it. They had some sort of discount agreement due to their proximity. After a couple days of having my vehicle, they called me and asked me to come pick up some heavy items that were in the back. They weren't able to do the repairs while those items were in the vehicle. That was when I noticed that handfulls of change that I had in the vehicle, My car charger, my charging cable, a pair of wireless headphones, and a prescription medication bottle that was in the glove box were all missing from my vehicle. when I brought it up to the manager his response was that they're not responsible, I signed a waiver, and that they don't have cameras so anyone can come by and jump the fence and ransack to vehicles and they're not responsible for it. He simply refused to entertain the possibility that his staff could have stolen it. He even"promised" me it coyotes be them. I don't care about the stuff, which can all be easily replaced. But now I see why they put up a bunch of signs and have you sign waivers. They don't want to be assured because one or more of their employees are unethical. Someone on their team is a petty thief. If my car wasn't partially disassembled i would have removed it from their property already. I'm never going back there. DON'T EVER BRING YOUR CAR HERE!
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February 2024 by Kimberly Woods
READ THE REVIEWS BEFORE USING THIS BUSINESS!!!I had to deal with this place for almost 3 months. Due to their poor communication and limited availability, I was put through a lot of running around.I had originally came to this location because it was one of the the few Geico express location with availability. I realize now after going through this hassle, that is would have been easier to get a rental from somewhere else and use a body shop closer to me.I was originally told it would be 2 weeks. I had been asked if I wanted to be updated on the process by text or email I said email. Several days later I receive a text telling me that my car is being worked on (never received an email,. NOT ONCE FROM THEM EVER!) I received a texts about 10 days later saying that the car was "near completion" when I called I was told, it wasn't even close to finished and the automated system generates the texts a just sends them (I don't understand why even have the program if it send customers false advertising.)Having dropped off the car on the 20th of January, I was FINALLY called that on the 24th of February I could pick up my vehicle. When I arrived, I was told that the back glass on the hatch was damaged in the process and I would have to come back and have it replaced. This was very frustrating to me as I as already taken days out of work to bring my vehicle here and pick it up, which I was being told I would have to do AGAIN, after having driven here.While doing a walk around I noticed that one of my trim pieces was THE WRONG COLOR and when I mentioned that to an associate of the business, they folded their arms in front of them and said "What do you want me to be about it" I mentioned I would appreciated my car being repaired to its former state. I was told it could be taken up when I bring the car back as I would inevitably have to as they damaged my vehicle and need to fix it. I also noticed over spray on rubber trim and the rubber panel around the gas cap had not even been taped up and was covered in paint.It took months for me to organize a time I could go back based on their limited availably and needs for a rental car. I mentioned the issues to the Manager, who scheduled the appointment. She also noticed the trim was the wrong color, which was very obvious. I was told it would be ready the next day, I sat around the house and heard nothing all day, when I called they said, the window adhesive was drying and it would take another day. I was going away for the night and the employee couldn't tell me how long the rental would be covered for as I would ne be able to bring it back. It took much back and forth and I was able to get a call from the manager the next morning (Thursday) telling me the vehicle would be ready when I got there on Friday. When I arrived at noon on that Friday I was given some attitude from the desk that I wasn't called and told it was ready. I explained the conversation I had and that I was away with out service. I was told the car would not be ready and I had to come back. I explained I would not be able to get back there that day. I was called at about 4:30 on Friday to tell me that my car was ready (when they close at 5)When I was finally able to pick up my car, I noticed that there were nicks in the the rubber trim from when they tried to clean the over spray from it. I also noticed chips and scratches in the paint around the lift gate glass, from them replacing it. I was so put off by the service I received here and would not want my car in their hands to fix these issues as it seems every time my vehicle enters the facility it comes out with another issue.CANNOT RECOMMENDServices: Painting
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January 2024 by Brad Bolenbaugh
Great work, even better people!
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January 2024 by kim lavigne
Had an excellent experience with this repair facility. The repair was done in a timely manner and the finished product was perfect. Everyone I encountered was professional and friendly. Would definitely use them again.
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January 2024 by Sally H.
This was our second time to Manchester Collision Center and I am happy to report we got the same level of quality service as before. Aaron and his team were great to work with. They kept us in the loop from scheduling to ordering the parts and completed the job on schedule as promised. Thank you!
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December 2023 by Leslie Santiago
I brought my car to this place because they stated they had no wait times even though every collision place had part delays!! Dropped my car off 11/7 and didn’t receive my car until 12/11 a month later.. didn’t receive an update for weeks after they had already had my car and when I called the adjuster Jared thought it was a good idea to explain to me how many cars he had which I didn’t care because that unfortunately is not my problem! When the car was received it had a potent odor to it but i figured leaving the windows open would help air it out.. I have children with asthma and as soon as they entered the vehicle they were coughing… the smell is still in my car and the passenger seat was left with white residue… I do not recommend this place at all.. they were very unprofessional and I think they say they do a job and don’t do it.. my car should of had an alignment done and I know it was not done because my car was pulling to one side!! Please shop around before you go to this place! Oh and to fix their own mistakes because they had my car sitting for weeks they decided to cover rental costs due to their own delays! I appreciate it but it didn’t make up for the stress and hassle that has been caused not to even say that I will have to bring my car to get aligned myself because I don’t even trust them with my car again!!!
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November 2023 by Mark Robichaud
Our second time, second car being repaired by MCC. EXCEPTIONAL service and repair work both times!!HIGHLY recommend!
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November 2023 by Rebecca Vining
I worked with Mary and Aaron, and they were fantastic! All the staff was super friendly and so willing to answer all my questions! I would so highly recommend them!!
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October 2023 by Blair Evanosky
Friendly staff, good communication about how long services would take. Mary made me aware of what was happening each step of the way. Overall very happy with my experience.
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July 2023 by Brian Ward
Reception staff was very accommodating and shop staff went above and beyond with information and service. Great system !!
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July 2023 by Melissa Mijares
Really recommend this place if you have GEICO as an insurance, got my car back fairly fast did an Amazing job putting it back together the technician Sahil did a awesomeJob and they kept me in the loop the whole time.
