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December 2023 by Mark R.
Always exceptional experience at Firm, Kevin Mcallister has saved us a TON of frustration buying the wrong product. Another local furniture store brought us basically to what we asked for and just tried to 'sell us the most expensive one'. We figured shopping around was a good idea since what we wanted was a good night sleep, what we liked was expensive (imo... $4000 for a bed SEEMED like a lot) I noticed the sign walking in about 1/3 of your life etc and it kind of set a different tone.With my shoulder and back pain, my wife weighing a lot less, hot sleepers etc etc... it makes sense to choose wisely. Kevin actively listened, educated us as we tried a few technologies, and based on the education ultimately we landed on something COMPLETELY different than we expected. Given it was so different we also heeded all the warnings 'give it a few weeks to get acclamated'. Nope.. day. one. we were both sleeping better. Absolutely amazed at the difference in my shoulder & back pain. I stretch daily when i wake up and another odd thing, i can touch the ceiling standing now, literally the first day on the new mattress ... i have 3 bed options (mine, guest room, couch)... i was in such disbelief it was the mattress making that much difference since our 1st night Ive tried sleeping in the other rooms since and EVERY. TIME. I wake up stiff and unrested. Amazing how much difference the right bed, and a quality salesperson makes. We SHOULD HAVE done this years ago, and since our first night we've given ZERO thought to the price. Relief from being in constant pain as before was WELL worth it... makes me wonder if our old bed was just that awful?!
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November 2023 by Tiffany Mills
We walked in looking for a Purple mattress and were greeted and helped right away. The whole process was so quick and painless. It was amazing ?
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November 2023 by Nick LeBlanc
The store manager Julie went out of her way to help resolve an issue with a previous purchase. Both Julie and sales rep Kevin were great to work with and made a painful situation pleasurable.
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November 2023 by Lois Howe
We bought a mattress from Mattress Firm in Manchester, NH. Our sales rep was Julie. She was knowledgeable and helped us to find a comfortable feel. We bought a BeautyRest Black Hybrid King set on Nov. 8, and it was delivered and set up on Nov. 10!The two delivery men were friendly, knowledgeable, demonstrated the basic options on the handheld controls, and answered our questions.Our experience from purchase through delivery was exceptional…..a “10”!
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November 2023 by Devin Lucy
Kevin was a wonderful salesman. He gave us honest opinions, real life stories, our space to think and really cared about our experience/ future sleep experiences! Would highly recommend!
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November 2023 by Arthur Hayes
Julie was very knowledgeable and helpful. She listened to what we were looking for and guided us to a great product for us.
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September 2023 by Judy Curry
Both Julie and Kevin were very nice, informative, attentive, helpful, and coordinated everything without any issues. And most of all, Julie was sensitive to our price point and worked to make a sale that worked all around.
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August 2023 by Shannyn Gladstone
Julie was excellent to work with. She took a great deal of time with us to break down the differences in all of the (many) mattresses we were curious about, and helped us get a great deal with a quick delivery date. Great experience at this location!
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August 2023 by Lisa West
Julie was amazing! Helpful, knowledgeable and genuinely looking to help me find the best fit for me. Could not have asked for a better experience. Thank you Julie!
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July 2023 by Ashley Fortin
Kevin was a huge help in finding me my perfect mattress! We honestly had gone in with just the intent to look around, but Kevin made the process so easy that it just made sense for us to buy the mattress today! He knew exactly how to help us and was not the slightest bit over-pushy which we loved.
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July 2023 by Jason Duckless
Friendly & knowledgeable staff make it easy to pick out the perfect mattress at any price range… very happy will be returning customer!Cheers, JD
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June 2023 by Daron St.Jean
Eric was extremely helpful assisting us in finding the perfect matress. He was very detailed in describing the differences between the mattresses we liked and you could tell he really enjoys helping people and takes pride in his knowledge and expertise. I would give over 5 star rating if possible since I feel as if he went above and beyond to give us excellent customer service and i would recommend anyone i know to shop here based on our interaction with Eric.
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June 2023 by Debbie Dufresne
We were greeted with aBig smile from Kevin who helped us get the mattress we came in for for my daughter.He found us the only one left and arranged for delivery next week! Thank you Kevin!
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April 2023 by Stephanie Nickles
Everybody here loves Kevin - and rightfully so! Kevin was SO helpful when we picked out a bed. He was so polite, friendly, he knew his stuff, and talked us throughout the whole process. Thank you again Kevin! It was an absolute pleasure working with you tonight! I recommend coming to THIS Mattress Firm, near the mall. We visited the other Mattress Firm on S. Willow first, near the Jewelry store, and left immediately due to not feeling comfortable with the representative. Very happy we came here instead!! 10/10
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April 2023 by Kyle Vickers
I stopped in to pick out a new mattress and Kevin was there to help. And help he did. Kevin is one of the greatest sales associates I have dealt with. Kind, patient, knowledgeable... mattresses are not cheap and I couldn't have been more comfortable with Kevin.Come for the bed, stay for Kevin.