-
November 2023 by Alek Trenchovski
Their service department was professional and courteous. But their practice of hiding behind policies and deadlines is unacceptable.Even though the results from my XC 90 oil consumption test came back confirming that my car is part of the affected vehicles with oil consumption problem I still had to pay for the oil consumption test. I mean the car gobbled 2.6 litters in 885 miles! And even though my 2016 XC 90 has 95000 miles which is under their 100k extended warranty, Volvo refused to take any responsibility for the faulty engine because at the time when I made the appointment for the oil problem my car was 4 months past their extended warranty time deadline as it was first serviced in August 2015. For sales and promotion purposes it's a 2016 model, but for repairs and responsibility it's 2015!? What good is a safe car if it's going to be unreliable.There's is no Customer satisfaction here.
-
November 2023 by Bill Stone
My wife and I just purchased a Volvo xc90 at Merrimack Street Volvo. Initially we had not decided on which model to purchase but the assistance and patience of Lou and Alex was outstanding as we changed our choice a few times. Very happy with the service, guidance and the car. Long time Volvo fans. Thank you.
-
November 2023 by Verity Hirsch
UPDATE 10/10:I had my car checked by my normal mechanic the following day. My spring seats were replaced less than a year ago when I did the front struts. I figured they were maybe talking about a superficial part. To be honest I was at least expecting something to be broken. Not that someone lied to my face.To have nothing wrong with my vehicle and to be told it was an $800 safety issue that needed to be fixed immediately is so shocking and disappointing I’m at a loss for words. What were they even going to do if I paid them lol? Give the car back exactly the same?____It pains me to have to do this, but I was unfortunately given the women treatment when I brought my car here for service.In addition to trying to sell me an $800 plus front spring plate replacement when I came in for a simple oil change, they also switched my 200,000 mile plus car from conventional to full synthetic oil without consulting me. While simultaneously implying my vehicle was unsafe to drive. When I asked why they changed my oil type from what was written on my sticker by my independent Volvo tech, I was informed it is what Volvo recommends, and they do not offer other kinds of oil.I don’t often write reviews, but the whole experience was so unsettling and disappointing. I wish I just went to Jiffylube.
-
October 2023 by Kelly Mead
Merrimack Street Volvo Cars…there are many superlatives that could be used to describe the dealership and our recent transaction! When I searched online for an XC40, I found some possibilities at Merrimack Street Volvo. After several phone calls and multiple email exchanges with Alex (yes, Alex the owner), we decided to make the 4-hour trek from Maine to test drive one. It was well worth the time and effort it took. Alex was waiting for us, willingly accompanied us when we test drove a car, and guided us through its features. He was very patient and knowledgeable, spent a very long time with us, and made sure all our questions were answered. There was absolutely no pressure. We made the decision to buy it that afternoon. It was the easiest and smoothest car purchase we’ve ever made! We would highly recommend Merrimack Street Volvo Cars.
-
October 2023 by RACHEL MARZIANO
We just purchased a used car through Merrimack Street Volvo and had a really great experience. Our salesman, Lou, was incredibly helpful. He listened to everything we were looking for in a used car for our teenage daughter. After hearing what we were looking for he gave us a few options of what would work along with what we wanted to spend. He was able to get us into an AWD, top safety pick with very low milage and even in a color we preferred. He kept the entire process low pressure and low stress. From start to finish we felt very well taken care of. He certainly made lifelong customers out of us!
-
September 2023 by Meagan MacAllister
Excellent customer service still does exist in this world! If you need to buy a car... you really shouldn't go anywhere else. Long story short.. I was involved in an MVA where a large truck ran a stop sign and t-boned me in my 2018 v60 CC T5. I LOVED MY CAR! I was physically okay because I was in a Volvo so there was no question that I was going to be getting another Volvo. I went to the dealership that I had purchased my first Volvo (that was not Merrimack St. Volvo) and needless to say, they barely acknowledged me. After I purchased my v60, my family was so impressed with their customer service we purchased 3 more vehicles from them in a 2 yr period. Yet, when I returned to them after having been a total loss accident they ignored my need for a replacement vehicle. I was devastated and at a loss because I refused to drive anything but a Volvo because it quite literally saved my life. I searched the internet and read the reviews about Merrimack St. and immediately went there to look at their certified inventory because it looked like they had impeccable customer service. I can't even begin to tell you how much they went above and beyond to help me find my replacement vehicle. I was crying in their lot, having issues with my credit due to a divorce, suffering from back and neck injury from the accident and Alex did literally more than any person should have done to help me. He is an amazing man! You can see how much he truly loves what he does and it makes you feel like family! I feel blessed to have found him and his dealership. My family will be buying all future vehicles from Merrimack Street Volvo and NOWHERE else!! Thank you Alex and everyone at your dealership!
-
September 2023 by James K.
I purchased a car for my son here 4 years ago and now I service 5 of my familys vehicles here. All high mileage (180-274,000 miles) and they keep them running like new. Service writers are friendly, patient and informed. Alex and his team are top notch. No pressure and they make you feel like family.
-
August 2023 by joseph Blajda
I recently had some discouraging news about the vehicle I was driving, the service dept .tried the best they could to help, but I was resolved to having to look for another vehicle. Then I ran into Lou, he was the most friendly, helpful and sincere salesman I ever met.He put me into a newer car at a very reasonable price that I could afford. It's so nice I still feel I don't deserve it. Thank you to Lou and the service dept. for all the help and guidance. I highly recommend Merrimack St. Volvo, they are real pros.
-
August 2023 by A S.
My Optima, Ram 1500 and SL55 AMG have all been brought here and treated with great care. Repairs have always been timely and they've saved me lots of money by truly getting to the route of the issue and fixing it, not just guessing it's x,y,z and hoping that fixes it. I don't really bring my cars elsewhere for service anymore. Great team over there.
-
July 2023 by Christy Nary
After such a great buying experience with Corey, it pains me to write this review. I purchased a 2017 Lincoln MKC from them along with an expensive warranty, believing their assurance that everything would be covered "bumper to bumper" under the warranty they sold me. However, it has now become evident that this dealership's promises were nothing more than a façade.Days after the purchase, the check engine light illuminated, and we returned the car to Merrimack Street Volvo for examination. They casually dismissed the issue, claiming the engine had merely "gotten wet" and assured us it was resolved. Unfortunately, this turned out to be a shallow attempt to cover up the actual problem.I have yet to put 11k miles on this vehicle in the year and half I have owned it. The engine has seized, exposing the head gasket failure which most certainly seems to have been the issue all along. Shockingly, the head gasket was "not covered" under the warranty they so confidently sold me. This revelation completely contradicted their earlier claim of comprehensive coverage.To make matters worse, the dealership's customer service has been abysmal. My attempts to seek help or a refund for the useless warranty have been met with silence for the past 4 days, showing their complete lack of accountability.Merrimack Street Volvo's deceptive practices, false assurances, and refusal to stand by their promises have left me profoundly disappointed. I caution anyone considering buying a car from them to steer clear. The 2017 Lincoln MKC I purchased has turned into a costly and non-functional nightmare, while Merrimack Street Volvo has turned a blind eye to my legitimate concerns and seems to prioritize profit over customer satisfaction.
-
July 2023 by George R.
This dealership is a gross and scammy place. Do not trust Scott Kling, he tried to sell my wife a Volvo and when I went to pick it up I found tons of big issues with it that were no disclosed. The car was disgusting, like kids had just been in a road trip in it and the fenders were falling off. Scott was full of excuses, and Merrimack has made us question volvo as a whole if they are willing to be represented by places like that.
-
June 2023 by Jeremy greenwood
Best dealership I've ever been to by far.great customer service and definitely went above and beyond to help my daughter get her car for her b day.tjank you so much Alex and corey
-
May 2023 by Ed Yamak
My wife's bellowed Volvo C70 stalled at red light. She was able to restart and rewers to a parking spot. She made home with our daughter help and Volvo was left parked on the side. I made to the car around 5:30pm thinking what to do and where to go. I was just 1.2 miles from Merrimack Street Volvo service but I knew it was closed at 5pm. Also Allstate roadside service will take at least few hours. I call Merrimack Street Volvo service hopping too find out where to leave the car. To my surprise my call was answered by Jeannie. I explained what is going on and she offered to wait for me and tow truck so I can drop off the car inside garage instead leaving it on the street. We arrived after 8:00pm and she was there to greet me. What to say but thank you Jeannie and thank you Merrimack Street Volvo.
-
February 2023 by Amy Chandonnet Booth
I would like to thank Alec Saidel for his amazing customer service!!! I recently purchased a Volvo for my kids and not at the Volvo dealership. Had to replace the battery and he was more than amazing. Took the car without an appointment, gave me a car to use while service was being done. He never met me, but I felt I had been a customer of his for a life time. This is how business used to be. Next purchase will be from Merrimack Volvo!!! Thank you Alex!!!!
-
January 2023 by JJ Zarrella
Brought my 2010 S80 V8 in for a rear differential rebuild. I received a white glove treatment from the team here at Merrimack Street. They worked with my schedule, gathered parts and repaired the car in a timely manner considering the complex job. Great price, great results, and I would not hesitate to drive 50 miles to bring my car for service here in the future. Bryan was my main point of contact and he was very friendly and full of knowledge.Thank you Merrimack Street Volvo!
