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December 2023 by Apostle Veronica Johnson
This place is the worst. There is no customer service. The person that answers the phone is rude and NASTY. FedEx lost a package delivered to the wrong place and all they want to give me is $100 for a refund when the cost of the item was $678.00. Don’t order from this company
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July 2023 by Jamie Ellis
Canadian Customer. I purchased their chain conversion kit for 07 touring. Ordered online and everything arrived within a few weeks, nicely packaged and exactly what I ordered at the price advertised.A+ …I would do business with them anytimeThanksJ Ellis
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June 2023 by Harrison Johnson
I highly recommend giving your business to Motorway Engineering. Best price I could find, manufactured 2 hours from my home and the fitment/quality is top notch. They got back to all my emails right away and even modified their product to fit my needs at no additional cost to me. I have never felt this kind of support from someone I didn't know personally in the motorcycle industry. If I could give them 10 stars I would.
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June 2023 by Jay Argyle
Worst customer service. Shoulda listened to the other reviews it’s been 3 weeks parts still haven’t shipped and been ignored for the past 2 weeks. Got a refund and won’t use them again.
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May 2023 by Grant Burnett
Do not do business with these people. They will immediately take your money with no parts in stock. When you call to check the status of your order the phone just rings and rings. They will not respond to voicemail or email. And when they do answer they tell you that are taking the garbage and don't have time to talk. They said my parts shipped on a Monday but I never got a shipping # until Thursday. I did get my parts but 4 weeks later. This is not the place to do business with. And if the owner gets this message I hope they respond to it, because I have much more to say!!!
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May 2023 by Madeline Paulhus
Quality parts although shipping times were slightly longer than expected, we are overall very happy with the product.
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December 2022 by Lloyd Tillock
I have ordered from them twice online . fast shipping .very satisfied . Great product. will be ordering from them again .
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December 2022 by Dustin Podborny
Don't waste your time. Waiting almost 2 weeks for a tracking number, the bigger problem is I've sent 3 emails requesting an update with no response, and I've called several times, there phone just rings and rings then goes to a generic mailbox similar to your homie. After reading other reviews now I'm expecting a similar response to other complaints from the owner, "We didn't have it in stock, WHAT DO YOU WANT FROM US AFTER 2 MONTHS!" How about updating your site in the first place to reflect in stock items and long lead times, more importantly COMMUNICATION, respond to an email, answer your phone, get a vm that reflects your an actual company and not the dump truck you are!
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December 2022 by Salvador Gutierrez
Worst customer service. I called about some parts I ordered, had been about a week or so. The person on the phone told me the parts were shipped already and I would receive them in 2 days. I asked about their return policy and immediately they were bothered and impatient hung up on me, parts never showed up when they said they were so I disputed with my bank then the parts show up 4 weeks after. This is a sad way to run a company.
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December 2022 by Robert Guevara
Company sucks. Ordered and paid for 3 degree tree cups. Received receipt stating that I would receive email with tracking number, that I never got. After two weeks I emailed. No reply. Third week I emailed for tracking number, no reply for 3 or so days. Then out of the blue I get an email stating that Vulcan had refunded $$$$. No explanation given. Let's see how long it's going to take to get my refund. I'd read bad things about the company but chose to look past a few bad reports. The bad reports are on point. If I could post without giving these guys any stars I would.
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December 2022 by Bob M
I agree with Robert Guevaras' review; I am in a parallel situation. I believe it to be unscrupulous to process a charge without having the product and unethical to wait over a week, or three, to begin refunding the transaction. And, don't bother with the response, "I refunded you for them, what more do you want?" if you don't understand the simple principles of buyer/seller, then you shouldn't be in business.
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December 2021 by Bryan Lukens
Excellent communication back and forth explaining what I would need to make a set of old mag wheels work on my bike. Just ordered the parts hopefully they arrive quickly to get the wheels on the bike.
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December 2021 by kevthefire
Great products, keenly priced, fair postage and good communications. The seller was very helpful, I would have given 5* but stock was low when I ordered
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December 2021 by T Brown
My billet rocker supports arrived in 2 days. Fitment was perfect and the locking shaft design is brilliant. Super quiet.
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December 2021 by Doug Mcfarland
The parts i ordered took too long to get here. But thats just because its riding season. Everything fit perfectly & im happy with the quality of them parts
