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February 2024 by Peter D.
I went in for an inspection, and I wasn't surprised when they said I needed struts. But it was downhill from there. I was also given a list of piddly things that needed be done to pass inspection and I agreed to it. They never told me how long it would take until I had been waiting 2 hours. It took 4 hours. The labor listed was itemized by the hourly rate, but there was an additional $195 for miscellaneous labor. They charged me $40 for a cabin air filter and $80 to replace wiper blades that were fine, and $20 to aim a headlight that didn't need to be aimed. They also charged me $90 for an extended warranty. This is a mistake I will never make again.
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February 2024 by .
MANCHESTER NH Service desk staffJames and Nathaniel were polite, friendly and helpful.Rob. Master Tech is truly a master of his craft. Honest, superb diagnostician and of course excellent at getting the work properly completed, while also being polite and professional. Glad I was there!
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February 2024 by Michael Tiedemann
Excellent job as always!
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February 2024 by Christopher Ihasz
Didn't really expect anything special about the service since I was just going in for an oil change and tire repair. Instead found myself very impressed by the customer service. It is appreciated when it doesn't feel like going into somewhere you are bothering the people working, and they did a great job here.
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January 2024 by William Casey
First time using them. I am very happy and the politeness of staff was great. Can always wish repair time quicker. ?
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January 2024 by Daniel Smith
These guys know what they are doing and trust them with my vehicle. James handled everything I needed and got me back on the road quickly!
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January 2024 by Dan H
Great professional service! Oil change & tire rotation were completed on-time while I waited. It's not always convenient to drop off a car for service, so it's good to see that an appointment & promised time can still be done. PepBoys continues to satisfy my expectations for tires & more.
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January 2024 by Peter Galamaga
I had a problem where there was a miscommunication.The manager cheerfully made things right.I am VERY pleased and will be back.Trust is priceless!!
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January 2024 by Kayla Simonelli
Awful. Don’t go there! Absolutely zero point in making an appointment. They need to manage their time better. Dropped my car off in the morning to have tires installed, only for it to sit in the parking lot for 6 hours to have someone call and sat “sorry they are swamped” IF YOU CANT GET TO THE VEHICLE, TELL ME EARLIER. Had to call back multiple times to get an idea of if it would be ready and was told sometime probably after they are closed. This would not be an issue so much if I didn’t have a newborn at home and had to play the waiting game with these guys all day. NEVER AGAIN. I will not take my business here anymore
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January 2024 by Jahlan Finney
Brought my car in after it failed to start several times. I was told that I just needed a new starter and they quoted me just under 900 dollars. That's a 400 dollar part at most and under an hour of labor. I had the part swapped by a friend instead and it wasn't even the part that needed to be replaced. I also noticed after that I now have 2 large scrapes on the side of my car from whatever pepboys did to it. VERY unhappy
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January 2024 by Joanna Bosch
The manager and assistant manger were amazing!! Placed our order for 4 Cooper tires during Black Friday sale at the Nashua store then dropped the car off day before. I received a call the following afternoon stating they did not have tires in stock and could not give me a date or say we can order the tires.. went to Manchester store and that’s when the manager and assistant manger both said they could order the tires and would give them to me for the same price originally since what happened at the Nashua store. After the Nashua store incident i said i would never come to pepboys for anything again but since the Manchester store went above and beyond to get me what i ordered and get the tires for me and get my car in and taken care of i will definitely be coming back to the Manchester store again 5 stars for the management at the manchest store amazing customer service
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January 2024 by Joe LaPadula
Dave was awesome. I had an issue on my vehicle from another shop and his team worked to fix everything and get me in and out of the shop as quickly as possible.He seemed to genuinely care about my situation and it was great to see someone who ran the shop and also turned a wrench.Definitely appreciated how much of a difference this shop was from the other. I could see them trying to go above and beyond for some other customers - whether it was trying to source a particular coolant cap or fixing some terrible brake work done by another shop- Also, they actually had coffee stocked at in their waiting room.
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January 2024 by Liisa Turco
Pep Boys in Manchester NH ? they were awesome helping us with our emergency Altinator replacement. I think we've found our new go to for automotive needs. Thank you!
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January 2024 by Crystal Bissonnette
Professional, friendly, and above all, making you aware of what is needed, but not being pushy.
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January 2024 by Jeff Monheit
Went here for an installation of tires purchased from Tire Rack. I was on time and they were ready for me with an open bay. The installation took exactly as long as promised with no extras on the billing. Efficient and straightforward experience.