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April 2023 by Google user
I had issues with my phone and needed Apple to repair some stuff and when I went in to ask questions the person behind the counter (sadly did not catch a name. Didn’t see one and he didn’t say it) was super rude and than proceeded to ignore me to the point I got none of my questions answered and I left the store to go to another t-mobile location. The rude situation happened at The Mall Of New Hampshire where Sprint used to be. The people at the other T-Mobile in the same store by the food court where A LOT more helpful and actually listened and helped me.
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January 2023 by Anne Moore
Horrible customer service when my husband and I went in to ask questions. Daija was extremely rude from the first interaction. Went back to return my home internet and had a pleasant interaction with the other staff. But had gone to the store again this past Saturday because my bill was way more than what she originally said and Daija said she doesn’t “deal” with bill issues to call care. Returned to the store yesterday to ask about my bill and another worker was very kind and explained why my bill was so much. Turns out my husbands and I’s phones were only worth $400 and was originally told $800. Would return to this location to work with anyone besides Daija and I recommend staying far away from her while being in there. There’s plenty of other friendly staff at this location.
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November 2022 by Amber Lantz
Alicia is so amazing! She got me the best deal on my phone, home internet \\u0026 tablet. So sweet and transparent. I only come to her for my phone needs!
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July 2022 by Lisa W.
T-Mobile. I have never encountered such horrible customer service. I was a long-time Sprint customer and had very little issues with them. Then one day I was informed that Sprint was now t-mobile. Okay. But then I was informed that the three devices (iPhone 11, Slate 8 inch Tablet and a R850 Mobile Hotspot) I had would not be able to work on the new 5G network after June 30th. Okay. So I looked into it and was still getting email stating "Upgrade your Phone to a new iPhone 13" "ON US". Well to me "On Us" means it is free. No. When I went to select a new iphone 13 on the t-mobile web site I was being charged $ 1099.99 No where did it give me the option to trade-in my old phone. So I waited. I tried again this time over the phone and was once again never was given the option to trade-in my old iphone 11 for the new iphone 13. I told the customer service person that I did not want to upgrade my Tablet and to remove that from my billing. She told me I could up grade the Hotspot for the new INSEEGO 5G .Once again I was never given the option or informed that I could trade in the old device or how to do that. The charges were adding up. Then I noticed I was being charged SURCHARGES for Arizona. Charges of almost $ 90 . I had recently moved from Arizona to New Hampshire but I had informed t-mobile over 6 months ago about the move. Once again I contacted t-mobile and was assured that those charges would be removed. Still waiting..This time I contacted customer service via chat online and finally get someone who can help me. I explain about getting the new phone and not being able to trade in my old phone and about the tablet, the hotspot and the surcharges. She tells me I can bring in my old phone to any t-mobile store and the the discount on the new phone. She tells me I will not be charged anymore for the out of state surcharges. She tells me I can return the new INSEEGO 5 G and I will not be charges for that anymore. So I take my old iphone 11 which is in very good condition and the customer service person will not accept it. She also tells me I am a Sprint customer not t-mobile. I guess she didn't get the memo. So after a long discussion of how dissatisfied I was with t-mobile they finally take my old iphone and give me a receipt. I ask how long it will take to make the changes on my bill. They tell me it will take a couple of weeks for the old phone to be shipped back. Very rude people. So I once again contact customer service online via chat and tell them I do not want the new mobile hotspot which I have not used. She tells me she will send a "return" envelope to me which she does. I then mail back the new mobile hotspot which they received on June 27. I wait again until I get July bill. Still being charged for the new iphone and mobile hotspot. Extremely frustrating. So now tmobile has my old iphone which I never received the discount towards the new iphone. Worst customer service ever.
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July 2022 by Alfredo Martinez
Alicia was very helpful with my experience. I was skeptical switching from straight talk but she made me feel comfortable the entire process. She gave me the best deals on my new iPhone, and accessories. Very friendly and genuine, making me feel like I’ve been a life long friend. Made sure my experience was amazing and I will recommend to friends and family to make the switch to t-mobile with Alicia.
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July 2022 by Isaiah Chavez
Had a great experience at this location, it was a stressful situation switching from Verizon but Alicia alleviated all my stress by saving me more than $100 on my bill and making it effortless for me to switch from Verizon. She was very professional, kind, and extremely helpful. I definitely recommend seeing Alicia for your all phone needs!!
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July 2022 by Helene Kashama
Alicia was so patient and helpful with adding my new line. Very friendly and nice environment! I will recommend to friends and family. Love this location! Everyone was so friendly!
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June 2022 by RJ
I'm a new customer of T-Mobile, and so far It's been great.The staff at the Mall of NH store is knowledgeable, professional and courteous. Jake the MGR was especially helpful. Thanks for the pro service.
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June 2022 by Timothy Johnson
Danny helped get me set up with some good discounts, but was a little annoying about telling me how good I had it, when I was just trying to ask some questions to understand what was up.
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June 2022 by Lingoss NH
Kevin C. did an outstanding job assisting us. He answered all of our questions, and helped us to ditch another internet carrier that we weren’t happy with.
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June 2022 by Don & Vashti Anderzpartridge
Danny was brilliant and able to (amazingly quickly) get the new phones up an FCC running. He is cheerful and helpful.
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April 2022 by Johnathun
Danny is very professional helped us find our phones told us a lot about each phones features and got everything set up for us fast and was very kind and polite throughout the whole process I'm super pleased with my experience
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April 2022 by Paul Orszulak
Devon is amazing salesman answered all my questions I would highly recommend him to address every single client at T-Mobile I gave him the best possible recommendation coming from a Harvard graduate ?
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March 2022 by Christian Perez
Daniel at the T-Mobile in the mall such a great guy. He goes the extra mile for his clients and very respectful. He is someone the company should consider giving a raise too he is very knowledgeable of the plans and gives such great customer service. I will be back for him because he made my experience with T-Mobile very pleasant. Thank you for your dedication to this company.
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February 2022 by Elvin Soto
Wonderful staff! Danny and Kaeyanna went Far and beyond to help us out! They worked for us to get the best deals. Thank you!
