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January 2024 by Bread
My dad used used one of their cars to movie to a new home it was huge it would’ve been better if I wasn’t cold and thought I was going to die ?
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January 2024 by R D
Consumer beware my personal ( U-Haul contract ) information was stolen from this locations computer files. Customer BEWARE !!( South Willow Street , Manchester )
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November 2023 by stephanie rivera
I scheduled an appointment online for wiring installation for a hitch. I received a call just a couple days before my appointment from an in-store representative and they stated my appointment needed to be rescheduled due to this day not being available as they were having a staff meeting. He proceeded to reschedule my appointment and informed me the service parts will be arriving. After two reschedules, no clue as to where the parts are, and weeks of attempting to get help I am furious. In between speaking with the representatives I asked to speak with the store manager who took my name and number and personally told me he will make sure it gets done. He has not called me back nor have I been able to reach him. Customer care gave sent him messages as well and gave me his direct number. No call back. It's been over a month now and my fall plans are going to have to wait until next year.
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November 2023 by John Pietlicki
I had a very good experience at this location renting a trailer I booked over the phone the day before. The rep on duty was friendly, efficient, and very helpful with connecting and securing the trailer to my vehicle and testing the lights. Dropoff was quick and easy. Highly likely I will use this location again in the future if I need another rental.
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November 2023 by Kristie Wiggin
The manager here acts like he owns every truck lmao listen big boy no one rented from you so mind your business.. worry about the trucks rented from the store you work at.. better yet should probably make sure they actually cash ppl out.. ??????
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July 2023 by William Alexander
The staff is great! Very personable. I will always rent from them if I have the need. We are even looking at a storage unit, because of how helpful the staff is.
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July 2023 by Stephen Griscom
I'm at my wits end with this fraudulent company.- Failure to provide proper bills.- Deliberate destruction of my credit card with dozens of frivolous charges instead of a consolidated bill- Fraudulent gas gauge readings- Absolutely Filthy vehicle- Surly and accusatory customer service, unwilling to resolve structural problemsI would give minus 5 stars if I could. Way to late to correct your many errors, U-Haul! Avoid this company like the plague.
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January 2023 by Shirley Loranger
this place is very down to earth. one stop shopping for moving needs.
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November 2022 by Bruce Chabot
If I could give them a 0 I would. We made a reservation on a Tuesday and found out Friday they were not going to abide by the contract we made. Poor customer service, very short tempered and do things behind your back without notifying you.
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October 2022 by Nj Nj
I live 45 minutes away from this location and when I was reserving a uhaul online every reservation I made went through. After each one I made I got a email saying there ws nothing available. I went to my 3 local uhaul locations and they were no help. All 3 locations had no idea how to get me a 26' box truck for moving. Finally I went to this location with no expectations and expecting to walk out frustrated, within 10 minutes Brienn had a reservation for me and the price was under $200.00. Phenomenal!
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August 2022 by Rich Whelan
Been getting trailers/Trucks here for years. Service has always been consistently good and pricing transparent.
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August 2022 by Arnie Ashford
I arrived 25 minutes before closing time, Sunday Aug 21. I needed propane for my grill. I rang the bell. Waited 5 minutes and rang it again. Nothing. Went inside and told the young man I needed propane. He informed me that he had already locked up the propane as he was closing at 5:00. Really? There was not another person in the store. No apology, no offer to take the 3 minutes to fill my tank. I went to South Willow st. Got there at 4:55...the attendant was more than happy to take care of me..managers...if you are paying attention this is not the first time I've had bad service at this store. South Willow has always come through..I just live closer to Hooksett Rd. Will never ever go there again. I've been a customer service supervisor and I know bad service when I see it. You'll know from the time and date who had the watch..How much is he costing you every week? Good luck.
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August 2022 by Maddie Sullivan
I had reserved a 15’ box truck for 8am. When I arrived at the store to pick up the box truck I was informed that they did not have one available for me. I then asked if a 20’ or bigger truck was available. I was informed nothing was available besides a pick up truck. I do not understand making a reservation for the truck to just not be available. Uhaul had all my information and I was not called, emailed, or texted. Moving is stressful enough and with no real solution given it only added to the stress.
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August 2022 by Morgan Goodey
Fantastic customer service! Our car was on a tow dolly and for some reason didn't want to start. Asked for help and one of the ladies knew exactly what was wrong. Got our car running again in a second. Place was very friendly and they all had a good sense of humor.
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May 2022 by Mike D.
My truck was three hours late. When it arrived it reeked of marijuana and only had a quarter tank of gas. I was never given a contract and never signed one. When I got the email contract 6 hours later it said the tanks was full. The service member here said I only had to return it ¼ full but was still charged for ¾ of a tank. He was pleasant but overall was an awful experience and I would recommend going somewhere else.
