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January 2024 by Ron D.
I don't really have an issue with the store and shop here frequently.What I have a problem with is one of their policies. I picked up a few things yesterday including a case of beer. At the self check out I was approached by a young lady, probably 18 years old, who asked for my ID. I didn't have one on me so I was told I could not have the beer.I have no problem with a policy that insures that people minors are not allowed to purchase alcohol but policy needs to include common sense! I'm 75 years old!
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January 2024 by Kayla B.
Ugh! Where do I begin by explaining my gripes with the Walmart - Manchester NH pickup department. Sunday I scheduled a grocery pickup order for this past Monday 1/8/2023 and received an email 30 min before my pickup hour (2-3pm) that my pickup order would be delayed by 2 hours. So, I rescheduled for today Tuesday 1/9/2023 for the same time block (2-3pm). When I arrived at 2:20pm not a single parking spot was available. All assigned numbers were parked in as was all letter assigned spots as well and there were customers lined up on the side of the building on the street that loops around the back of the store. I waited over an hour and decided to call into the Pickup department. No one answered. I called 2 more times no one answered. Funny enough a kind woman next to me rolled down her window and told me this happened to her last week and suggested to call the Walmart customer service line and ask for a refund because of the long long wait (this just after being there 60 minutes). Customer service was able to assist and I will receive a refund. I have to say in my opinion if you don't have the staff to run the pickup department the service shouldn't be available. This is mismanagement and poor customer service. In this day in age why couldn't the website tell me the hour was fully booked? Why couldn't management put a hold on the service so this wouldn't happen. You wasted my time and I ended up going grocery shopping elsewhere. You wasted everyone else's time too.
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November 2023 by Lauren F.
I ordered 2 large meat and cheese platters for a party, which I have done many times and was always pleased. This time there was half the meat. When I looked at the package you could see there was less, and I asked the associate about it, and I said maybe it's under the kale, and they just looked at me so I thought, maybe it was. I brought them to my party, and as the night went on you could clearly see there was much more cheese and yes, half the meat. I called the store to ask them about it, and the deli team leader, who was very polite said they are now putting in half the meat but still charging the same price. I asked if a partial refund could be done, he transferred me to another manager who couldn't do anything (she was very polite as well), then transferred me to another person who had me on speaker phone, said this is what they are doing now and that I could clearly see it through the package and I should have said something then. I proceeded to tell her how I thought it could have been under the pile of kale. She said there wasn't anything I could do because it was consumed and was very rude! I said I would never be ordering a deli tray from them again; it is a total ripoff!!
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October 2023 by Dhlsll D.
I have to wonder why more staff and management is not more pro-active when it comes to obvious problems occurring within their store.I saw 4 teens come in and take 4 handicap electric carts and chase each other around the store while drinking nips and taking selfies. Staff were plentiful and could have easily reported this to mgt. for the carts went right by several. There was a police officer in the front of the store and a security officer, but no employee got them involved and so I did so I did and asked for mgt. He asked me - oh where are they? I asked how come none of your staff informed you and I had to do it? They all saw it.There was a police officer standing in the front of the store and security in the parking lot and thus this particular location you know is more than likely considered high risk.
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September 2023 by Amy I.
It's a rare day I go to Walmart, and this once in 5 years visit was no different that 25 years ago. The things looked for on their web site, says in stock, but upon getting there, it isn't. Waste of time.
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September 2023 by Danielle Dubay
I went to the money services at 5:40 and they close at 6. They refused to give my disabled friend service. I will never go to this Walmart or any for that matter because it’s always something with them. They are raciest and discriminate on his against disabled and black people. Shop somewhere else because these people know nothing about customer service or how to tell time
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July 2023 by Tom M.
Very disappointed to find that Walmart does not offer a military or veterans discount. Purchased a TV this weekend as a gift for friend only to find out no such discount. Had there been a Best Buy closer I would have gone there for a20% discount. Nice store, nice people but VERY disappointed about lack of discount.
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July 2023 by Tim W.
I called at 4:45 PM to make sure that the money services is in fact open until 6 PM. I get there at 5 o'clock and the money services close in lot. So I wait in the line next to money services for 35 minutes just to be told that money services is closed. I made a special trip there to pay a bill and call the head of time to confirm I can come in and pay it. This is very inconvenient. The manager was extremely rude and walked away for me.
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April 2022 by K H.
Lazy employees. Man's lazy management. The lack of motivation with the Indian lady in the morning is beyond comprehension. She gets annoyed at doing her job. Put her in the the back away from the public. It's not a racist thing. It just a human hung thing. Get her away from the public.
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November 2021 by Stephenie D.
If you want your pick up orders delayed at the last minute, items missing or to sit in the parking lot for 98 minutes waiting for your order pick up-shop here!! No one will answer the phones on the pickup hotline, or the pickup dept thru the main line. They will ignore you when you ask for a status check as well. Like to throw your time and happiness away? shop here
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November 2021 by Amanda M.
This isn't the first or second time Walmart has left me high and dry. A few times I've ordered groceries and either they don't get picked up for delivery or they don't get delivered to the right house despite leaving explicit instructions in the instruction box. This final time Walmart failed to have my groceries picked up and now I'm waiting 7-10 business days to get that pending charge back. Walmart made no efforts to ensure my groceries were delivered to me and made no alternatives. Speaking to a store associate directly they stated I can't pick up a delivery order even if it's ready. Bottom line- I don't shop from Walmart anymore ever again.
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July 2021 by Danni L.
I was screamed and spit at for several minutes by this lunatic in the store parking lot today when I walked by his car. Never saw him before, have no idea what his issue was. After I took some video, I went inside to report the incident to the management only to be told by a bored short, older blonde -haired woman who was standing by the self-checkout area that yes, other customers have complained about this head case in the past but "The management and security were all in a meeting" and that " The city owns the parking lot so we can't do anything." Then how about contacting the police, or not letting this individual have access to the store or escorting him out when he tries to enter? Or at least showing an iota of concern and empathy to me? The Gold street Wal-mart is truly the worst store I have ever been in in terms of customer service and customer safety.
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June 2021 by Your M.
This is for the store in Manchester NH. Other stores in the state aren't like this. Don't come here unless you have to. Something is always out of stock. You will probably wait in line longer than you spent shopping. Prices listed on the shelves are outright lies.
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May 2021 by Ame K.
No more masks required!What a relief it was to shop freely without one of those silly cloth pieces covering my face. 10/10 in customer service for employees finally giving customers the freedom of choice again and treating adults like adults.
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February 2021 by Brianna D.
I don't know what it is about this Walmart or if it's just a problem with whoever is in charge of restocking, but it's astounding how often things go out of stock - which is normal - but then don't get stocked again for literal months. MONTHS. I'm not talking about toilet paper or hand sanitizer when those were short everywhere; just random items. It's unbelievably frustrating.The only good thing I can really say for this store is that two of the security/door employees I frequently see are friendly and competent and that their bathroom is typically much cleaner than most Walmarts I've been to.