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March 2024 by Jordan A
Nate! Nate! Nate! We went in for a ring check and cleaning, He was the absolute provided the best, helpful and friendly service we have ever had with this location. We have had some unpleasant experiences in the past and the process today was amazing because of him. I now look forward to our future visits.?
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February 2024 by Holly Willow
My fiancee was very happy with Brian and his customer service. Brian helped him pick out ring for 4 hours. He truly went above and beyond
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February 2024 by Andrea DiAnni
Good customer service..no issues
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December 2023 by Debbie G
Kudos to AJ for helping us with a "situation" we were dealing with regarding a Zales incident in Savannah, GA. I had a beautiful engagement ring that we sent to have it re-rhodiumed. The ring came back with the entire vintage setting detailed areas buffed down and away, as well as blobs of gold on the prongs and the stone was set in very loosely. We never had it fixed as military life sent us to another duty station, and life situations kept us pretty busy. We finally retired from the military, and set up home in NH. We went to this Sales location at the Mall of NH with thoughts of possibly purchasing a new mounting to replace the the erred one. After speaking with AJ, and finding the initial purchase of the engagement ring, it was under a lifetime warranty. AJ sent the ring to be fixed, as well as re-rhodiumed. I was apprehensive that the results would be good, but was very happily surprised when we went to pick the ring up, and it was so pretty, and the prongs were fixed and it just looked brand new! The stone was safely sitting in there, and it the vintage detail just seemed to really shine through! We were very pleased with the service that AJ provided to us, and we will definitely be utilizing this Zales location if we need (or should I say would like) any new jewelry. Thank you AJ for making my ring look brand new!
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November 2023 by Amanda Smith
Me and my fiancé went to the Manchester Zales location looking to buy our wedding bands, and we couldn’t have been serviced better. Nate was super helpful and made sure we were enjoying our time in the store, but didn’t rush us into any decisions. We both weren’t sure what we were looking for, and Nate guided us both in the right direction for what would both make us happy and look the best. We appreciated his help so much, and were surprised to learn that he’s fairly new to the business because he was very very knowledgeable! We both definitely recommend that if you’re going to go to this location, you have Nate help you out, because he will make sure you are taken care of! :)
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November 2023 by christina engle
Typically, the males that I've dealt with in the store have been nothing but helpful and kind. My ring had broke twice in two months and I live in Maine so its not only a bummer my ring is broken, it's a bummer I have to drive far to get it fixed. On my most recent call to the store, to get an update on my ring, a woman named Tammy answered. Right off the bat, she was dismissive in trying to help me - repeating that any information I need is in the email tracking—which I told her wasn't included in my email. She was very rude, as if my need for an update (mind you, my ring has been being fixed for over a month now) was an inconvenience for her. Not impressed.
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November 2023 by Wayne Dorr
Nate was very knowledgable and helped my fiancé and I pick out out wedding rings! Was a very great and entertaining visit. Nate seems to love the job and bonded with us during our visit!
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October 2023 by Carmelo Reyes
If you're looking for the help of an expert, AJ is the right person. If you seek someone who keeps their promises, AJ is the one. I had never before met someone so skilled in their work, and who is also attentive to everything you need. If he promises something, he delivers. AJ helped me with my promise ring, and even when I faced many issues, he kept every word and made the process possible. Thank you.
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August 2023 by Laura Balcom
My husband and I stopped into the Zales jewelry store in the Mall of NH in Manchester, NH looking for a ring for me. We had the pleasure of dealing with Kathy, a most kind and knowledgeable individual. The main reason I wanted to do this rating was because we rarely deal with Customer Service agents who truly value the customers input and are not just out to make a sale, no matter what. I'm allergic to nickel, so as much as I wanted gold or white gold, Kathy was up front with informing me of the nickel content of the pieces I picked at first. I ended up with a gorgeous sterling silver Amethyst ring (guaranteed not to make me itch, as all my jewelry is silver) that was well below the price point of the gold pieces, but was perfect for me! Kathy could've easily sold me a far more expensive piece, but was more concerned with my well being than with a big ticket sale. THANK YOU, KATHY! We will definitely be back for some earrings! And thanks for renewing my faith in truly unselfish people!
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August 2023 by Felicia Formisano
I went to the store to get my rings inspected for a routine inspection. The closest store to me had closed, so this is my first time at this location. I had a situation where I could not find the diamond bond number for one of my rings. I saw AJ and he got right on the phone with customer care and was able to get my diamond bond number. Super happy with the service and will definitely be back!
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August 2023 by Susan Werner
Thank you Eve for helping us add to my beautiful 3 Stone Engagement Ring & helping us find the perfect addition to our beautiful day. This band is so fitting for me & my tiny fingers..I wanted to buy every one but you helped me find the one that fits me perfectly. Every suggestion was so beautiful & thank you for being so sweet & understanding when I couldn't decide & then you found the one. Thank you for being such a beautiful soul & we wish you the Happiest Birthday. You made our experience wonderful & thank you for everything! ❤️ Susan & Sean
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July 2023 by Kathy Hamalainen
Zales at the Mall of New Hampshire……Everyone is wonderful, friendly etc..We have worked with Eve a couple of times and she is so kind, friendly, attentive and so much more. Stop in and see Eve. Very sweet young lady, whom I am sure I will see again. Thank you Eve, for being such a great help.
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June 2023 by Talilah Cherim
Tami was amazing—ask for her if you want a competent and experienced guide with whatever jewelry you’re looking for! She spent lots of time showing us all the rings we were curious about and answered our many questions expertly. She was so patient and sincere, and never made us feel rushed. She is enthusiastic about her job and the jewelry she is selling. We will definitely be making an appointment to work with her again!
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June 2023 by Katherine Pombrio
Eve was the associate that helped us! She was super thorough in cleaning and examining our rings. And helped us look at another band for myself. She was very sweet during our time at the store and interacted with our kids during the whole visit too!
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June 2023 by Mary Christopher
Went to Zales today to have a watch battery put in and have links adjusted on the watch band to fit my wrist.Tami & Eve we're very accommodating and helping me so much. The watch posed as the problem as far as links concerned but they were not going to give up and did a fabulous job very very happy!! It fits perfectly :-)
