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February 2024 by Ayslon Martins
The seller simply has no type of education! Treated all customers rudely, I simply won't buy from any other store because of this experience at Merrimack!
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January 2024 by C.
Beyond terrible costumer service, im impressed how they still keeping this employees with all these bad reviews. TERRIBLE!!!!
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October 2023 by issou
This is not normal Hugo Boss merchandise quality at a discounted price. This is a line of clothing from Hugo Boss specifically made for the outlet store, so the quality is subpar, really cheap. Very unfortunate. The customer service is horrible! The employee that greeted me was on his cell phone and had a coat on. He looked like a customer. Not going back.
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June 2023 by Toni audi
The worst customer service and managementI received a gift and when I went to exchange it since it wasn’t my sizeThe cashier cut the tag so price won’t appear when purchased which is common since it’s giftThey refused to exchange it cause the price was cut which they didTerrible service
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May 2023 by Viviana Villada
(Translated by Google) Too bad every time you visit the store it is closed and on the website it says open.(Original)Demasiado malo cada vez que se visita la tienda esta cerrada y en la página web dice abierto.
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August 2022 by Fabio Gianfagna
Excellent and very professional service from the gentleman that was there. Greeted us all with a friendly smile offered us water spoke about the brand and offered a service hors pair!! Continue what you are doing cause your doing one hell of a great job. Been managing stores for 30 yrs and you have it all, cheers
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August 2022 by Alexandre Magdalena
The best Brand and The Best Outlet Store by far. Great servixe
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April 2022 by pablo vallejo
The WORST service ever… not for the brand, but the manager sucks, the sales man today on march 9 was exceptional, very patient and helpful , the girl definitely don’t care about customers service, she was very rude saying that I cannot try a jacket on the display ????????♂️????????♂️, don’t waste your time…and don’t make the same mistake, read the reviews, Hugo boss should remove that girl, is damaging the business, even more in this times.
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February 2022 by Kavya simhadri
The employee was very rude and disrespectful. The person who greets you in the store should not be the reason for you to not want to buy in that brand again. Employees must be trained in basic courtesy.
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February 2022 by Carl Priddle
Exceptional service from Joaquin got me a full outfit for the wedding picked the color scheme with me made it look good great store.
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February 2022 by Amit Singh
BEWARE! They do not take returns, only store credit, and they do not have good Boss merchandise. I returned some shirts and only got back store credit.
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February 2022 by Yogesh Mudaliar
Very rude service at the suit section.I tried on few suits, and then asked if they had any suits in the price range of $250. The salesman at the suit section then responds, “Hugo boss is not for you sir, I’m sorry”. Shocking and absolutely rude…
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February 2022 by B D
I visited this store this weekend, they just opened in Merrimack!The associates were so friendly and helpful!This is not a factory store, but a true outlet for past seasons, all original quality!I will be going back frequently!
