H&R Block provides knowledgeable and accurate tax preparation. Customers report being very pleased with their tax professionals, describing them as helpful, patient, and making the task easy and understandable. Many clients, having had a good experience, state they will definitely use the service again or recommend it based on a neighbor's recommendation. The tax consultants are noted for being exceptionally patient with questions and for following through on everything, completing taxes quickly and accurately. However, the administrative department receives significant criticism. Customers report experiences with staff that seem to lack training, direction, and talent, advising others to double-check all appointments and details. Issues include missed phone messages regarding important tax questions, incorrect appointment bookings, and poor first impressions from calls described as surly. While the tax consultants themselves are consistently praised as very good, the administrative support can lead to frustration and requires customers to be vigilant in confirming all arrangements.
Really happy with how nice they all were when I amended my tax return. Jennifer was great to work with in particular, she was very kind and knowledgeable. I'm definitely going to be filing my taxes with them from now on!
April 2024
My experience with h&r block was very very good. I will either get my taxes done for free next year going through AARP. Or if I cannot get an appointment my last resort would be to go to h&r block. However they are very very knowledgeable I will say that
March 2023
My tax guy had passed away and i heard good things about H&R Block. Stan was exceptionally patient with me and my ziilion questions. Will definitely use them next year
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
