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November 2023 by Janie
Purchased a car and Katherine made the whole process very easy! Very happy with my new car and I've recommended Neat to others who are car-shopping. Thanks Katherine!!
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October 2023 by Paul Linn
This is by far one of the greatest experiences I’ve had at a dealership. Brought my son to purchase his first vehicle. They were extremely understanding with him and went above and beyond with customer service. I would highly recommend purchasing from this dealership. They have all used vehicles, but they are of the upmost quality.
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October 2023 by Ryan Murphy
Test drove a 2010 Mazda3 found issues with the car. The person who we talked to looked to be no more than 18 years old. He was not able to make any decisions and had to call the owner. Was told that they will not negotiate and gave me one of the oldest excuses in the book, which was “Someone else is interested and if you don’t buy it they will”. I have to say that was pretty bad customer service. I will never recommend them or go back.
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October 2023 by Ela R
We purchased a 2013 Subaru Sport Impreza. It drove well up until 3.5 weeks later. The cars light all turned on and stalled in Chambersburg, PA!! The car didn’t turn on so we were forced to take it to a local mechanic. Diagnosis was the transmission! We got a 2nd opinion they also said the “TRANSMISSION”. The one star was because the dealer paid for half of what he would had bought the transmission for in NH but no labor costs. Anyhow, 1 wk later we picked up the car drove to south. Made it safely BUT then not even 1 hour into our trip back home it broke down a 2nd time on the highway. Highway patrol helped with towing (12 midnight). After lot costs, towing costs and the mechanic trying to figure out what is wrong with the car, is still in Penn. We still do not have the car in our possession! This has been a terrible nightmare and we will never purchase e vehicle from this man again.
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September 2023 by Josh Emmett
Horrible experience with Neat Auto.I came to see a 2003 Porsche Boxster they had in their inventory ( it was the owners precious vehicle) but there were some issue with the car such as the AC not working and passenger door not closing. I expressed interest in the vehicle and took it to a pre purchase inspection to make sure everything was running properly. Upon review from the inspection the car had a transmission slip, and was leaking from the transmission. The mechanic who looked at the car said the transmission would need to be replaced for the car to be valued at the price it was listed. I came back to Neat and told them the situation, gave them the results of the inspection, and simply asked what they think about the results, and was told they would get back to me. Half a week goes by and didn’t hear anything, I called them and was told by the person on the phone that the inspection was “Bulls###” and the mechanic was trying to rip me off? the owners wife later emailed me and said “it’s not that I forgot, I’ve just been really busy with family things”, ok no problem. Another week goes by and still nothing, I call again a week later and I am told that someone else is interested in the car and they are holding it for them.That’s just not how you treat someone who puts time and money into one of your vehicles. I get that you’re just trying to sell a car at the end of the day but to leave me hanging and not respond for over a week until someone else is interested in the car is crazy, especially since your deposits only cover 2 days and is non refundable. Those two days wouldn’t have done me any good as you had family things going on that were preventing you from working. Was I supposed to call every two days and keep putting deposits down?I also get that you were trying to sell the car to someone unassuming who will be running into issues down the line, but still its just not professional, that car would not have passed inspection from a legit inspection, you guys did it in house to try to rip someone off, and when you realized I am not a sucker you didn’t want to work with me.Horrible business, horrible customer service, and horrible ethics.(Btw they will respond to this post that they have no record of me coming in to the shop, I use a different name for reviews to protect my identity, they know who I am)
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August 2023 by Ethan Castillo
Tough car market out there. I have only good things to say about this dealership. They addressed my concerns, fixed what I asked for and super detailed the car as requested. Within a couple weeks the AC compressor failed and they covered it under warranty- but didn’t charge me as a courtesy. I am very grateful for that. The 3000 mile warranty is tough to beat and they really know their cars, didn’t see any lemons on the few times I went there. Definitely recommend shopping here if you see something you like, and if not, Frank will be glad to help. Very happy with my purchase and am confident it will last me quite a few years (the car I purchased has low mileage).
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August 2023 by Karen Mossey
Very friendly and family oriented. They take the time to listen to you and negotiate with you. Quick to solve any issues you have and very responsive to your needs. I liked working with them and I like my car. Their mechanic was so nice and very skilled and he has a great sense of humor. He helped me immediately with several issues even after hours when he was ready to go home and was always so nice and funny. I think his name was Matt but I just remember him as the Captain. It really helps in the car business to have such a personable staff. Thank you all. Karen Mossey
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August 2023 by Sean Oconnor
Couple months ago my parents got me a car from here and I love the car it runs good and I haven’t had any issues with it I would definitely recommend this pla
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July 2023 by N D600
Very polite, warm and professional dealership. They don’t waste your time with pointless talks or overcommitment.Very reliable and trustworthy but they dont do registration for mass which is just 15 minutes job if you have time to go rmv.
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July 2023 by N D
Very polite, warm and professional dealership. They don’t waste your time with pointless talks or overcommitment.Very reliable and trustworthy but they dont do registration for mass which is just 15 minutes job if you have time to go rmv.
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July 2023 by Nicole Rabbitt
Bought a used car here a few weeks ago, they were very nice and negotiated the price. Came back today and they fixed my parking brake in less than a day, no cost!
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June 2023 by Maureen M
Just made my second used car purchase from Neat Auto sales and I couldn't be happier with the car purchased for my grandson. It has passed inspection in MA and the mechanic said it's a great car! I'm 2 for 2 at Neat and recommend them if you want a great used vehicle :)
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February 2023 by Dani
Neat auto sales has always delivered nothing but an outstanding professional / service experience. My family and I always find ourselves coming back for any of our vehicle needs. Would highly recommend!
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January 2023 by Yuliana Vaquerano
As a female, first-time car buyer, the salesman at Neat Auto Sales helped me find the perfect vehicle. Not once did I feel pressured to buy something that I wasn’t looking for. I was able to find the perfect car that was within my actual budget. I will definitely be coming back here when it’s time to upgrade into something bigger!
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November 2022 by Tammy Stroh
We bought a car here for my son people were very nice we had to bring my son's car back to them the day after we purchased it because the check engine light came on but they fixed the problem at no cost to us.
