New Balance Factory Store Merrimack is a sportswear outlet that offers great value for footwear, apparel, and accessories. The store is well organized, tidy, and clean, with helpful staff on the floor ready to assist customers. Customers appreciate the friendly and knowledgeable employees, especially when choosing running shoes, as some staff have top-tier knowledge about fit and foot shape. The store often features deals like buy one get a second pair at half price. Overall, visitors enjoy a great shopping experience and look forward to returning for the wide selection, helpful service, and competitive prices.
I came in unsure of what I was looking for I just knew I needed a good pair of running shoes. The amazing staff were friendly and assisted me so well in finding shoes at a good price that would meet my needs! I would absolutely recommend this location to help you find what you need if you're not sure where to start!
September 2026
This is my absolute favorite location to get my shoes from!! Everyone that I’ve talked to is so friendly and knowledgeable! Excellent customer service!! You can really tell that the employees care a lot about you! I can’t wait to come back for my fall shoes!!
January 2026
I came in Thursday looking for a specific kind of shoes. My experience shopping went very smoothly thanks to the help of Jenn. She was quick to welcome me and able to direct me to the kinds of shoes I was looking for. I'll definitely be shopping here again.
