Appliances in Nashua, NH

“My Viking Elite 2 was purchased 5 years ago and started missing stitches, I initially diagnosed the problem as worn feed dogs due to the length of time in service. I took it in for the replacement and service. The store called me and told me the problem was more than the feed dogs. I asked about upgrading to the newer model Elite 3 and it was suggested to attend a demonstration before deciding. I reviewed the new machine and decided that I would replace the Elite 2 with the Elite 3. I* was given a generous trade in allowance and, following the demo traded my ole machine for the newest version. This transaction was very smooth, completely unrushed and without pressure. Questions were answered professionally. The store and staff are all professional, personable and honest. I receoomend this store without reservation. Thank-you all.,”

“Excellent customer service from Shannon! We spoke to discuss delivery so she could explain options, and the rest was done via text and email-easy peasy. Price and delivery time from Baron’s beat both Home Depot and Lowe’s.
Shannon was pleasant, not at all aggressive, offered info and explained why/why not to specific concerns.”

“This review is specifically for Bo at the 12 Coliseum Ave. Store in Nashua. He is amazing! Best customer service I have ever had, anywhere. I currently have an issue (not necessarily with the store itself) and Bo jumped right on it. Not only was he light years beyond competent at his job, he was also, knowledgeable, caring, concerned and he was also funny and an overall awesome person to talk to. Whatever Home Depot is paying Bo, it is not nearly enough. Bo actually gave me back some faith in humanity and Customer Service. Thank you!!!”

“This morning, my family arrived at the softball fields for my daughter’s East Coast Bandits softball tournament at Roby Park at 7am. We soon discovered a wasps nest near their dugout so my husband headed to Home Depot South Nashua, which was closed at the time. Special thank you to store manager, Terrell, who open the door early in order from my husband to get wasp spray. Customer Service was five stars in above thank you Terrell and thank you Home Depot for exceptional customer service!”

“I got an excellent deal on the JBL 5.1 Surround sound. The employee that helped me was amazing. Super friendly and helpful. The ease of purchasing the product was great. Customer service was outstanding. She deserves a promotion and a raise!”

“I bought a battery snow blower from Ryobi. Ryobi is amazing. I called customer service & they were amazing. I got a professional email & the manager of the products is so caring. They helped me. So fast & easy to use any customer service at Ryobi. The caring team is outstanding. My family uses all Ryobi products. I love all mine. Thank you Ryobi. We will continue with your tools.”

“I placed a few online orders for pickup and the pickup process itself was quick and easy. The confirmation email mentioned bringing ID, but no one ended up asking for it.

The only reason I’m giving 4 stars instead of 5 is because no shopping bags were provided. My first purchase was a PS5 (which was a gift), and it honestly felt awkward walking out of Best Buy holding it openly with no bag or printed receipt. I know receipts are digital now, but from a safety standpoint it would be nice to at least have the option of a bag, especially for higher-value items. My second order was much smaller (4k capture card) and again there was no bag offered.

I’m not upset about it, it just felt weird and a little inconvenient, especially if you’re buying multiple items. Overall the pickup experience was smooth, but having bags available would make it feel more complete and secure.

Also, PSA for anyone purchasing here: the standard return window is 15 days, not 30. However, if you pay for My Best Buy Plus ($50/year) or My Best Buy Total ($180/year), you get 60 days for returns. Definitely something to keep in mind before buying electronics.”