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May 2024 by Ashley Mullin
Excellent customer service! Dee was amazing and helped us square away our plan and saved us a bunch of cash on our monthly bill. Highly recommend!
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April 2024 by Anna Nolan
They literally made an unauthorized transaction on my account and my monthly bill doubled. Stay away from this store
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April 2024 by Kathryn Sarsfield
I wanted to leave kind regards about my experience with Dee. This was the first time I had even set foot in an ATT store in many years. Dee set me right at ease. I felt like I was talking to a close friend! She was able to lower my bill, and help me get a new phone… I was beyond happy and left the store overjoyed - I cannot stress enough what a blessing she was, and I sincerely hope she is recognized for her excellent customer service skills. Dee, thank you so much for all of your sweet help. I love my new phone! Sincerely, Katie
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March 2024 by Diana Cady
Had great experience at the Pheasant Lane Mall @AT&T. If it was not for Dee who was working that night who helped me very much I would have not been already joined to AT&T.
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March 2024 by Paul Costa
I traded my sons phone in and it was fast and Easy. The girl was verry helpfull and nice . Over all it was a pleasant experience
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February 2024 by Wayne Graham
Friendly service.
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January 2024 by dayasankarg
I created an account with 4 lines in this store 9 month back. But they started charging 90 usd extr everyone because they did a mistake while enabling lines. Because of auto pay, I did not realize this for all these days. Today when I called billing dept, they accepted their mistake and asked me to walk in to this store and get a notate on my account so that they will refund all the money that they changed me extra.This guy did not want to create this note. And not willing to do. When I showed him the message I got from att folks, he unwillingly showed what billing dept asked them to do and did not create notate. I am stuck now. Billing guys says notate should come from store and store guys doesn't want to do that. He kept arguing with us in spite of a fault on their side.
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November 2023 by Arianny cruz
My dad was able to add new phone for me iPhone 14 yesterday in Nashua mall
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November 2023 by Sam C
BEWARE! Store hours have temporarily changed. We arrived to this location at 8:28PM to pickup a phone and the store actually closed at 8PM even though online it says 9PM.Update: Picked up the phone next day and the customer service was exceptional but be cautious of the hours.
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October 2023 by Thomas Pelletier
Great service
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October 2023 by Elenor Watson
We checked the hours of the store online and it said they close at 9PM. We even called the store to double check that the hours were correct before making the 45 minute trip to the store . We arrived at 8:05 pm and everything was locked up, lights off. I called the store again and they sent me to a representative that answered the phone and told me right away they were closed. I asked him why google says 9:00 pm and when you call the store it says 9:00pm ???? He said sorry we are short staffed I don’t know what to tell you. It is so unprofessional how AT&T promotes themselves . We can’t believe that they turn away people that are trying to go and buy brand new iPhone 15s. Their Customer service is terrible , such a disappointing company!
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October 2023 by jackson
Xavier was super quick and professional, the service is very much appreciated. Employees like him are the people who carry the company and deserve a raise
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October 2023 by Brittany Hebert
We like going to NH for all our phone needs when we are in the area! The staff is always so much friendlier than the staff in any of the locations we go to in RI. Paola was very helpful, had a conversation with us about their services and listened to our needs. She didn’t just rush us to spend money or rush us out of the store, like we were an inconvenience to her time. It was a nice change!! She helped my husband set up his new Samsung Galaxy S23 Ultra and got him set up with a great case! We will come back and hope for her polite service again ?
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September 2023 by Kathy H.
I thought I had a good experience here and even went back for a second device but the only difference to any other location is they smile while lying to your face. Check your statement very carefully- as mentioned in other reviews, things will be added without your consent and/or explained in a way that is intentionally misleading. The last time I visited this location I walked away still carrying my old phone (intended as a trade-in) as well as a new phone and neither were fully functional but they got their sale including accessories I didn't need so that's all that matters.
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August 2023 by Nickalena Richards-Wickers
Outstanding customer service from a kind woman named Paula. She was incredibly helpful, and was patient with me and resolving my issues. She went above and beyond what I would have ever expected, and was able to multi task in a timely fashion. If it wasn’t for her and the a manager I don’t think I would have been able to handle what I needed to more successfully at any other AT&T store. Thank you!!
