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October 2023 by George R.
The bald guy who was in charge was rude and unprofessional. He told me to go to Manchester Airport (11 miles away) and drop it off there if I wanted to get a receipt and have the car inspected. I didn't trust him at all, so I did. And when I got to the airport, they charged me $100 extra due to turning the car in an a new location. Budget is definitely not a company you want to deal with.
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October 2023 by Christina B.
This is the best car rental agency in the world. Mike, the manager, gave me the kindest customer service and best pricing. I had a very complicated moving task after my parents passed. I flew in from California and because there was so much stuff in storage I needed 3 weeks of rentals including 2 box trucks, an SUV, and a one way rental. Mike went out of his way to save me time and money. I honestly felt like he was my big brother, or favorite cousin helping me out. He gave me great rates on the moving trucks and helped me figure out the most economical ways to structure the rental. When I decided to do the one way rental from NH to OK he gave me a wise suggestion to rent a minivan if I could get all the stuff I wanted in there, they ARE pretty big with the seats folded down. I'm so glad I did it like that but he was going to help me get a difficult-to-find cargo van if I had decided to transport some bigger items.All in all, 1000 stars. Kindness is what really makes the world a nice place.
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September 2023 by Jennifer D.
Literal clown show. How this franchise even exists will never fail to astound me. My company uses Budget so I have no choice where I rent. Twice in 3 months they can't find my reservation because they claim they use different software than Budget corporate. I had to go to Manchester Airport for my rental instead (who is marginally better) in rush hour traffic. Put me two hours behind schedule because of their f- up. Avoid this place at all costs.
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August 2023 by Nomads Nomads
My experience was awesome at this Budget location. I called a couple days ahead to confirm my reservation. On the day of pick up, I was good to go. No problems!
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August 2023 by Meet Doshi
Horrible Experience at this location, I went to go inquire about a truck I was going to rent, the Manager was very rude and pretty much ignored me. I will not be renting a truck from this place.
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August 2023 by Emerson P.
Do not rent from this location! had the worse experience with the owner/manager. First, he did not had the car I've reserved and said he only had one small vehicle available. He would not stop about getting the additional insurance coverage, even after I told him no. He added the insurance for $24.99. once I noticed he added and after asking to remove it several time, he marked it down to $19.99 "to help me out". I decided to take it and deal with this. Upon returning the vehicle with a bit more gas that it had, Ive noticed there was an additional charge for of over $70 for fuel. Called the manager and he said "the computer did it and there is nothing he could do". What a way to rip customer. I will never rent from this place again!
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July 2023 by Meghan C.
Similar experience to the many other reviews. Upcharging, lack of clarity on pricing, and terrible customer service. DO NOT ever use this place. There are so many other options in the area.
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June 2023 by Jen V.
Beware. They will quote you a price and charge you a lot more upon returning the car. Terrible customer service. Very disappointed.
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May 2023 by K C.
These guys, Mike Ferris in particular, are total frauds. They manually canceled my online reservation that I made the previous day, added additional charges on to a new reservation they created, then included the added cost in the payment after I specifically denied online and in person. Do they get a commission for this? Or does it go right in to Mike's pocket? If you look at the reviews, you'll see I'm not the only one that was ripped off by Mike, who is the manager, and from this Budget location. In addition, the vehicle I used would not pass inspection. Totally dangerous.
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April 2023 by T M.
Absolute rip off they give you nothing over charge you for everything please avoid rude customer service returned the car with more gas Guy yells we win again
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February 2023 by Jess R.
Mike was efficient and helpful when I walked in for a last minute car rental. The car was clean, he was able to take a debit card (which weirdly was not allowed at the first rental place I went to), and I was in and out in less than 10 minutes, cost less than $90 for a one day rental where I drove over 100 miles, easy to return and then the deposit was credited back to my bank account within 24 hours of dropping the car back. Thank you!
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August 2022 by L. M.
Good car, friendly service, and an easy process!They even gave me a ride home afterwards!
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March 2022 by Laura K.
DO NOT USE BUDGET unless you want to work with an unethical company and be overcharged and scammed! I picked up the car from the airport counter a little before 4:00pm which was my pick up time. I asked the service person at the desk if there was any issue or extra charge since my plane arrived a little earlier than expected, and that I would wait if needed. I was told it was fine and there wouldn't be an extra fee assessed. That same evening, I called extended my reservation through Sunday, January 30. Then the weather started turning the following day and several weather alerts were issued due to a "cyclone bomb" nor'easter storm that was headed to where we were staying. Being from Texas and not used to driving in snow, much less of historic proportion, I called back the following morning and asked if I could go ahead and bring my vehicle back per the original reservation. I was told there would be no issue with returning the car and I would not be assessed any fees for early return, especially given the storm. I returned the vehicle at the airport just before 4p, and we waited in the garage line for around 30 minutes for an attendant to check us in. After waiting without service, I parked the car and went back inside the airport to return the car and keys. The person at the service counter said the outside attendant went home early and that is why nobody was checking customers in per the instructions on how to return when we obtained the vehicle. My reservation should have been $99.79 What I was charged $249.60 I initially called the Budget at the airport where I rented the car and was told my conversations were noted but I was charged the extra amount for picking up the car 15 minutes early and dropping it off late. I did pick the car up a little early but, again, was told it wouldn't assess an extra fee. I did not drop the car off late. It is not my fault if nobody was there working for Budget to check me in. Customer service was beyond rude and offered to credit me $25. Thanks, but no thanks. I'm now working through my bank to contest the fees. I'm a reasonable and ethical person, and tried to give them the opportunity to make it right yet here I am. I'll walk in snow before I ever used this company again.
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November 2021 by Johnny V.
Shookith Both Cars They Tried To Give Me Had Low Tire Pressure, Went Across The St And Filled Up The First One, Brought It Back And Had To Do It Again So Cavalier About It "Oh On Cold Mornings,,," If You Know Then Do Something About It Do Not Go If You Will Be Using A Debit Card, The Place Is Stuck In The 80s And Didn't Ring The Amount In For 4 Days The Customer Service Was Slow, Shout Out The Guy I Talked To When I Needed By Bill Explained, At Least He Knew It Was Bad. There Is A New Fee, The "Consession Fee" That Seems Like It Was $80 Just Because Awful Experience Would Give 0/5 If I Could
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October 2021 by Alice V.
Don't go here if you need to use a debit card, it will cost twice as much because they add on "insurance" you can't turn down. There's also a concession fee they don't tell you about. Was supposed to be $238, ended up being $580.