Build-A-Bear Workshop is a beloved business that caters to customers of all needs, including those with autism and other neurodivergent conditions. The store is known for its inclusive approach, offering a "silent experience" for those who prefer a more calming environment. Employees like Maggie and Michelle have been praised for their exceptional customer service, going above and beyond to assist customers with personalized requests, such as recording a deceased family member's voice in a stuffed animal. Customers have consistently expressed their gratitude for the store's kindness, compassion, and the ability to create cherished memories for their children. Overall, Build-A-Bear Workshop is a place where families can find joy, inclusivity, and a truly memorable shopping experience.
such a great experience, got our first build a bear for my sons 2nd birthday. Gret helped us out and made the experience 10x better, great and friendly customer service!
September 2026
I love this build a bear! The employees are great. Lauren was so friendly and helpful and as someone with cognitive issues it's always nice when employees treat me well and they always do here.
December 2025
The Kids absolutely love going here ❤ the employees make it feel so magical.Thank you for all your continues
