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February 2024 by Virginia McLaughlin Packer
Connor was very polite and very helpful I learned a lot about banking at citizens bank
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September 2023 by Kristen Amrein
Nice, well-maintained building.
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September 2023 by tyler price
I came in to get a replacement card but sadly Lina was no help… she didn’t have any answers for my issue .she said she couldn’t help me because she was ready for lunch. very disappointing
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August 2023 by Google user
I came in to get a replacement card but sadly Lina was no help… she didn’t have any answers for my issue .she said she couldn’t help me because she was ready for lunch. very disappointing
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November 2022 by Pavel Novikov (Flint Russo)
I came in yesterday in a hurry trying to avoid fees. Zach took care of all my problems right away and made sure my accounts are safe. Thank you Zach for your professionalism and politeness!Thank you Betzy! On Thursday I asked you to help me with 5 different things in about 2 seconds and you were so polite! You are exemplary in your service!I came in last week to start my checking account, today I will come in to start my business account, and the reason for my return is a wonderful lady named Hope, who provided amazing and professional service. Thank you Hope for answering all my questions and being so friendly, I'm looking forward to doing business with you guys again!
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August 2022 by Pavel Novikov
I came in last week to start my checking account, today I will come in to start my business account, and the reason for my return is a wonderful lady named Hope, who provided amazing and professional service. Thank you Hope for answering all my questions and being so friendly, I'm looking forward to doing business with you guys again!
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August 2022 by Stephanie Polk
Worst customer service I have ever received at a branch.
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July 2022 by Ed. Otz.
All I needed was to notarized a letter and the old lady in her office made it so difficult... the only reason I hv citizens bank at this point is because I hv many automatic payment going throu it. But as soon as I transfer them all to my other bank. Im canceling this citizens bank account. thnaks for making waste my time..
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June 2022 by Joseph Whiting
I would honestly give it a 0 star. Very unprofessional and misleading. I found 38 dollars taken out of my account when I took nothing out of my account. Me and my mother called them and they said they took it out from the checks they ordered when they said it was free with my account. I am not happy with this company at all whatsoever. Be better with your customers and do not lie to them directly to their face and be misleading.
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November 2020 by Linda D.
My Dad was their customer for years. He passed away and I am trying to close things out and in order to close a small account, I need the form they are requiring notarized. I called and was told they cannot notarize the form, the form they are requiring, because I'm not a customer. I guess because their customer died, they won't even help close an account. I will never, ever use this bank for anything. Horrible service.
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November 2020 by Augusto Arruda
Worst bank ever
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July 2020 by Derek E.
Online tech (mobile app) is garbage. Absolutely terrible. System crashes almost monthly, sometimes multiple times. Also, this bank has a multitude of hidden "service fees" for anything and everything. In a nutshell, be VERY aware of this banking institution.
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June 2020 by Christopher Barnett
I dealt with Margot with great pleasure for years. Then, I dealt with Bala in the home mortgage department and would highly recommend avoiding this. He wasted my time by telling me what I wanted to hear, rather than the truth. His total lack of respect for my time and my situation caused me damages. Bala clearly doesn't value your business. There are some great bank options available locally. He cannot be trusted.
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May 2020 by Patricia Orlando
Waited on phone for 30 minutes
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January 2020 by Matthew Bailey
Yes I just want to cash a simple check and they were open, then as I go to cash it they say they are closed all rude and then kick me out.