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January 2024 by Jessica Mitchell
Thank you thank you thank you to the teller that let me come after closing (they closed at 4 I called at 358p and said “please I left our card there we really need it I’m an exit away) when I forgot our card at the bank. What a sweetheart!!! She is amazing!!!! Now that’s a great bank!
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November 2023 by ernlop the finest ps4
Always a wait , just to get a card printed it is 1 hour . they tell you to sit down and then expect you to just fiddle your thumbs. This should be embarrassing that customer service is lacking so much in this branch I can't get a card printed in a timely manner.
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June 2022 by Matthew.Mentol Erwin
Just wishing all branches stay open 5pm atleast Drive Thru
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June 2022 by Matthew Erwin
10 of 10 please stay open til 5pm I work late daily @Mentol Erwin
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February 2022 by Dave O'Brien
Great location, close to shopping and highway. Very friendly staff that makes things quick and easy!
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December 2021 by Union street Auto
Great and friendly staff
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June 2021 by Anthony Cotly
I've been with citizens for approximately 12 years and they've always been very helpful very Polite and very professional definitely 5 stars.Thank you citizens
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November 2020 by Augusto Arruda
Worst bank ever
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January 2020 by Andrew Sylvia
They pressured me into applying for a credit card and lied about the process. They then refused to fix the mistakes they made, damaging my credit score. If not for the other good branches in the area, I'd close my account. Everyone at this branch should be fired.
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May 2019 by Becky Pulito
Been working with the team at this location for over 10 years. They are helpful, speedy and professional at all times.
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September 2018 by Lenard Graham
I'm here now making a payment at the drive thru window for my wife like I always do from time-to-time. The bank rep who was at the window seemed very rude. The name on her tag was Sharon. When I told her I was making a payment and wanted receipts for them she looked at me as if I was out of place. Her facial expression wasn't customer service friendly at all. I don't know if it's because I'm black, or she's just naturally rude to all the customers.
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April 2018 by Michael G.
I am a loan officer, as par of my job I help people buy homes. We needed help getting paperwork for one of my customers who banks here and the manager Tom Howard was extremely helpful in getting things done. I appreciate local bankers who go the extra mile for their customers. I would definitely recommend.
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November 2017 by Jim B.
This is a great little neighborhood bank with an ATM. The people who work there are exceptionally nice and helpful.
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December 2015 by Sherri T.
Been a citizens bank customer for a long time, but if this location was my first introduction to their bank I probably would've gone elsewhere. Came here on a Saturday morning with my son to cash a bunch of savings bonds and open up a savings account for him. TWO HOURS of our lives we will never get back. Yes I said TWO. The struggle is real here people. There were 3 tellers behind the counter and only one person in the offices who has the ability to help customers open accounts. So while we waited for over an hour to open an account, we got to hear what each of them did the night before, what they wanted to order for lunch, etc.... Not only was the wait painful, but listening to one of the tellers who was completely full of herself talk about herself over and over, "I can't believe I'm eating this, I have a photo shoot this afternoon" made it even worse. Gross. Unfortunately, when we got there, there was already another mother with her daughter doing the exact same thing. 2 videos later, and a review of every account she could possibly open, it was our turn. While I think it's great that he was explaining all of their options, knowing that several other people were waiting, he should've given them all the materials to take home and review rather than reading through each of them with them! When my son and I sat down he apologized for the long wait, explaining that he was the only one on that day who could open accounts. Yeah we get it, but improvise and make it happen. Waiting over an hour to open an account is ridiculous, period. The next hour was spent opening my sons account and repeatedly correcting the gentleman with what WE actually wanted or what he was supposed to be typing..... I had to remind him 3 times to put in the correct address. Ugh I will never return to this location again, ever. I can only hope I don't have the same experience at another location because I will be forced to changed banks if that happens.
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September 2015 by David C.
My local citizens branch. I think the customer service here it's excellent. It did not take long for the tellers to learn my name and they remarkably remember it. OK sometimes they try to sell loans, etc. to me; but this is what they do! I have had many transactions with them and I have never had to return for an error or a mistake. Very nice people!