Costco Vision Center is highly praised for its excellent customer service and knowledgeable staff, particularly Dr. Doan, who is considered amazing by customers. Customers appreciate the thorough eye exams that include both glasses and contact prescriptions, with some finding the contact fitting especially helpful for those with dry eyes. One customer was pleased that Dr. Doan prescribed a specialized contact that lasts longer and causes less discomfort. The staff also provides practical support, such as fixing glasses on the spot and repairing them as needed, demonstrating a commitment to customer satisfaction. The management team is also recognized for their professionalism; a manager named Dave was commended for handling issues effectively and providing top-notch customer service. Customers feel confident in the quality of products purchased, including glasses and accessories, and many plan to return for future services. The location is noted to have better prices and product variety compared to other stores, with some even suggesting it as a better alternative to other nearby locations. Although busy, the staff’s friendliness and helpfulness make the shopping experience positive. Overall, Costco Vision Center is seen as a reliable place for eye care, glasses, and accessories, with a dedicated team that cares about customer needs.
The ophthalmologist's service is excellent, she is a very competent and courteous professional, I will vote again.
March 2025
Dr. Doan was incredible with my son Andrew! Thank you!
June 2024
I came in asking to buy a screw for my glassed and the gentleman at the counter put in the screw and fixed the position of my glasses so it sat better on my face and was straight. Thank you!!
