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March 2024 by Joe D.
I called to inquire about a speaker line they carry, interested in a particular speaker at about $10k. Never got the guys name. Asked if that speaker was in stock, he said he wasn't sure. Asked him to describe voicing of the speaker, all he could say is accurate. After that he stayed on the line, I could hear people talking in the background, but he was paying no attention to the phone. Waited 10-15 seconds, no response at all. The bad reviews are right, screw Fidelis. Edit. Let's talk about the response below. Notice the commenter shirks responsibility. Notice he points fingers. Notice he talks vitriol, which could be his own hypersensitivity to any negative comments about his business, even when right. Notice he thinks about anger, when actually I'm laughing. Notice the arrogance, just like you'll get in the store. So this all seems to be a bit of the commenter's own self-projection. Truth is I walked in this store a while back to look around, never having visited. I could only call the person I spoke to as flippant and arrogant. Unfortunately, this second contact turned out the same. I've been to some of the best high end shops in the US (much better than this), some of which are infamous for their callous behavior toward customers. They were still better experiences than I had at Fidelis. Bottom line, why would I leave a bad review if I had a good experience. Think about it.
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August 2023 by Ryan C
Mark was extremely knowledge and very generous with his time. I've intended to make the jump to a higher end turntable and Soundsystem for years. He made the process pleasant and painless. I can't recommend this business enough. If listening to music as it was meant to be heard is a hobby or a passion of yours, look no further than here. Thank you Mark.
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April 2023 by Chiu C.
There are a few premier ultra high end audio stores in the Northeast.Fidelis is an exceptional store- able to satisfy very high price equipment (5 digits) and able to satisfy any budgets for a beginner audiophile. The store never rushes you to buy- take your time to listen to really good gear. Get good advice on how to put a system together. Most of all- ask to listen to the super expensive stuff that you won't be able to buy- and figure out what good audio reproduction can be- then build your system to emulate that.
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March 2023 by Darren A.
Fidelis is the place to go if you are shopping for a high-end home audio system. Very knowledgable staff, well-curated selection of quality products across the price spectrum, zero-pressure sales approach. I had been away from the Hi Fi world for a long time and went in with only a general idea of what I wanted. Marc patiently worked with me and made me feel welcome and comfortable, allowing me to audition a wide range of speakers and components and offering up suggestions based on what I liked/disliked. In the end I wound up with a system that I absolutely love listening to. It's increased my enjoyment of my music collection tremendously. I would highly recommend Fidelis if you're serious about music and audio, even if it's your first high-end system. No snobbery to be found here, just tons of knowledge and great customer service.
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December 2022 by Mary Ann & Anthony Barker
Mark at Fidelis took his time with us and was extremely helpful with configuring our home setup. Beautiful showroom and listening rooms. Good experience and worth the 3 hour trip to get there.
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November 2022 by Virginia Hopkins
Walter took the time to come to our home and help us figure out the best place to set up our Hi Fi. Mark helped us select the very best sound. They are wonderful and knowledgeable about the science of music
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August 2022 by Valerie Manha
I was dragged to Fidelis by my boyfriend but I am very happy he did! We ended up purchasing a set of speakers and receiver.The two gentlemen working were knowledgeable and answered all our questions, even the somewhat silly ones. Great sense of humor as well!Store was clean and well-laid out for browsing. We will definitely be returning for future vinyl and speaker purchases!
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July 2022 by John Blackwell
Had the opportunity to purchase some quality audio gear at Fidelis, and enjoyed the entire process. Marc is a friendly, professional and helpful person. Glad to have supported local businesses in this. Want to investigate some quality audio equipment: check out Fidelis. It is a pleasure.
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June 2022 by David Lewis
I went to fidelis to listen to a pair of sonus Fabre speakers. The salesperson (Jim ) brought a second set of speakers in which were 2000 less, I initially was skeptical. Although, after listening I was floored , it just shows you that you can’t judge a speaker by the price or size . Suffice it to say I was treated exceptionally, they were not trying to sell the most expensive, they tried to find what worked for me. Service was above and beyond expectations. If you’re looking for service start here first!
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May 2022 by Ramon Pacheco
This place is great because it has lots of records, equipment for speakers, the prices are very reasonable.
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April 2022 by Jesse Bowman
My favorite record store in NH! Not only are the staff knowledgeable with high quality audio, but they also have an excellent selection of used and new records to browse.
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November 2021 by Chris
Friendly knowledgeable staff, great selection and service.
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November 2021 by John Speranza
Great shipping and receiving department
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October 2021 by Kun Lee
Very helpful sales person, Marc.I would go back when I need a new audio system.
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June 2021 by Andrew L.
No sales tax in NH, which really makes a difference for pricey electronics. I lived in Boston when I shopped here and wouldn't shop anywhere else since they have the best prices, provide great advice, and have good brands. Purchased Harbeth and Technics from here.