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November 2023 by Thomas Sellon
More decorations than customs.
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August 2023 by DHAVALKUMAR PATEL
Nice store and friendly staff
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July 2023 by Allie M
Very disappointed in this store and their policy. Went in to have TWO BALLOONS blown up and the woman refused. Told me to wait 2 hours. FOR TWO BALLOONS. Claimed she was behind on deliveries. This sounds like a store issue, not a customer issue. Turning away customers in person is awful. No where in the store does it state that balloons should be ordered ahead of time. The woman behind the counter was cold and rude. Perhaps the store should staff more people, limit their order in-take so they can handle their in-person customers, or have someone come in earlier to begin delivery orders before open. I will not be returning. Be better about your time management and accept customers looking for a service that you OFFER.
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July 2023 by Mauro Francisco
Very disappointed with the service, I wasted my time going to the store to inflate only a dozen balloons, 5 minutes of work, I was asked to wait 2 hours to have the balloons ready
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June 2023 by Jennifer Schelly
Reinflated a balloon from Disney (you're not allowed to take them in planes). Made my 8 year old very happy.
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April 2023 by Kristen Amrein
I love the new layout of the store, it's so much easier to navigate!
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March 2023 by siddanth rai
This is definitely a one stop shop for all your party items. They have a great collection of latex as well as the helium balloons. I also noticed that a lot of items were not in stock, the racks were empty. When it comes to the pricing, I would say it’s slightly higher than what we find in other stores. Staff is not that helpful, may be they are under staffed. Parking should not be an issue, they have ample space.
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March 2023 by Deb Lindsey
Very disappointed. Went to pick up items for St Patrick's day and waited to pay for over 5 minutes with no one in sight to pay for them. Left empty handed and not happy.
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November 2022 by Jennifer Martin (Vino Travels)
Poor customer service from the manager Alex M. Hung up on me after me sharing my experience today. No resolution she says than to drive back to them. My order was fulfilled incorrectly today. I took the day off to run errands and drove over 30 minutes each way to pick it up. They gave me an item I didn’t order that cost half the price and their resolution is to bring it back. I don’t have the time with my job and kids nor are they paying my gas to resolve the issue. They can ship to certain area codes but not mine. Really for your mistake?
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November 2022 by Frank Gifritta
Way better than the place down the street in tyngsboro
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October 2022 by Robert Dufresne
Don't shop there they will double charge you.
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August 2022 by Celeste Brooks
Twice I've placed orders for balloons here, and arrived late to our own party because of Party City's inability to fill orders within the timing expectations they set. Each time was an hour late, with the excuse that two people had called out that morning. They say you shouldn't pick up balloon orders the night before because the balloons won't last through the day. That gives me absolutely no option to have balloons in time for a kid's party. I'm done with ordering balloons from Party City. Next time I might try getting a helium tank or try the competing party store in Salem.PARTY CITY, you should bring staff in early in the morning to fill balloon orders and allow pickups starting at 8 am. This is your core business - get your act together.
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February 2022 by Gloria Robinson
Found them to be pricey and not very friendly.
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October 2021 by Milagros Diaz
We placed an order for balloons on line they send us an email tell us the hours of delivery and we never received them. So we reach out to them and they were very rude. Go in to the store cause they said if we would go in they could blow some up for us. But unfortunately the females that were working were rude and very disrespectful. I will not shop with party city for my future parties any longer.One customer they loss and we do parties all the time.
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September 2021 by Teodoro Rosario
First of all, Everyone in the store was super friendly and helpful.The reason I am giving it a 3 stars is the store itself seemed to be missing a lot of options. And they didn’t even have something to hold all the balloons I got together. I ended up with an annoying knot that took me forever to un-tie.