-
January 2024 by Jalissa Aponte
No customer service. Instead they stare and give looks while talking to other coworkers. I had to make a return. I specifically asked for it to be put on a gift card or just return the product. Clearly she didn’t care. Gave me a store merchandise credit card. Which I wouldn’t care about as I was just basically exchanging for something else. The shelves were almost empty but draws below were full I did try to shop but being the mall, extremely packed and very uncomfortable. I’m only assuming because it’s busy your employees just follow people around and stare at them to prevent theft which I get but Jesus talk about uncomfortable. I walked out. Figured I could just go to a Kohl’s/Sephora store instead. Came home to find out the card they provided does not allow me to do so or even use it on the Sephora app or online. Now I have no choice but to go back. It’s an hit or miss here.
-
December 2023 by Elena M.
Staff members just ignore customers after been asked for assistance (too busy with joking and chatting to each other).
-
November 2023 by Rachel Rondeau
Extremely dissatisfied in the huge lack of customer service this morning. 11am on a Tuesday..myself and 1-2 other customers in store at one time. I walked around and picked up some items for about a half hour, maybe longer. The only time I was acknowledged was when I was up near the register and the nice cashier asked if I was all set before approaching. 3 staff members hanging around up front couldn’t even be bothered to apologize when one was standing in front of the travel perfume display I was trying to look at, never mind even acknowledge i was in the store. The only time they cared to say anything was when i was walking out of the store being told to have a nice day. I get there’s the big sale but it wasn’t at all busy and items were not restocked. I helped myself to some items in the drawers underneath when looking for my (hopefully) correct shade and found them to be full but shelf empty. I did a big online order for the rouge sale but wanted some help choosing a new concealer and foundation to try but did not feel comfortable at all requesting help from the staff that couldn’t be bothered to even approach me or move from their social circle. I have worked in a retail setting that requires service to customers for 15+ years, I understand how to help customers, etc from what I have always expected from in store at Sephora but did not receive that in the slightest today so much so that I felt I needed to leave a review… super disappointed.
-
November 2023 by John Simmons
Not sure of this store but the commercial showing a man with a mustache getting and using lipstick is wrong
-
October 2023 by siven hang
Hire employees who can do basic math. I literally had to yell at your store employee for giving my mother the incorrect change back and they stood there arguing with me saying they were right. I had to whip out my phone and prove it out that the cashier was wrong.
-
September 2023 by Judy F.
I wanted to find some lipstick to match a discontinued shade and Kelly helped me find it. She was great & I appreciate her help.
-
July 2023 by madison ava
yall.. its the workers ?? all workers were staring at me cause i was “sketchy” and cause i was a “little girl”.
-
April 2023 by B L
I visited here on Friday the 14th of April and Nicole was SO helpful!! All of her suggestions were absolutely spot on and she helped me choose exactly what I needed for an event that weekend. She never made me feel like she was rushing or just trying to move me along, she took the time to really listen to me and I left the store feeling so confident I had the right purchases. She was so friendly and helpful, with a fantastic eye for color and everything. I looked great for the event, and I'll definitely come back to this store again! Thank you Nicole!!
-
April 2023 by Michelle Lugo
I walked in last night with a mission and walked out the happiest camper!!! Seray (sorry if I spelled your name wrong) promptly greated me and helped me pick out the perfect eye shadow, helped me find my favorite mascara and she even helped me smell and try several different colognes and perfumes for my boyfriend and myself. Thank you for the awesome customer service and personal attention. I'll be back and tell all my friends!!!
-
March 2023 by Jessica Azzi REALTOR LAER Realty Franklin, MA
Only place I could find my perfume in stock. Love it!
-
March 2023 by Lori Yensan
Very helpful staff. Large inventory.
-
February 2023 by Rachel I
I love this Sephora, the staff is always so friendly and if I can’t find a product, they always help me!!
-
September 2022 by Sar K
My father had just passed away. The only reason I was in the mall in the first place was to buy clothes for his funeral. We had finished doing just that a few stores down when my husband convinced me to go in to Sephora. He remembered me mentioning getting a little low on my night cream. I only agreed because it was the first day of the VIB sale and I had wanted to get my brother something for his dry skin. I walked in and everyone was so incredibly nice and welcoming. I grabbed my night cream, tried to get something for my mother in law (sold out instore but that's ok, I got it online), and had someone very kind help us pick out an oil for my brother. She was there for Lord Jones that day as a rep I think but she was so helpful and knowledgeable about other products too. She even gave us samples, not only for my brother to try, but for me and my husband as well. She completely did not have to do that but I am still thankful for the gesture. Everyone was just doing their jobs and they could not have known I was close to breaking down from my loss, but I felt good being there, even if it was brief. I'm opening my new night cream now and remembered how I felt that day. I just wanted to express my gratitude in a review. I'm used to people not approaching me when I'm shopping or offering to help, but it meant a lot to me on that particular day someone took the time to do so. Thank you!
-
July 2022 by Rhiannon Richardson
Great products, staff is cool too
-
March 2022 by Sop K.
I was ready to purchase foundation and concealer today, but sales person was big turnoff. Her customer service is lacking to say the least, I felt like I was an annoyance to her! No thank you I'll spend my money elsewhere.