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February 2024 by Expert 1031
Had a terrible experience on 2/04/24 at 8:49am all thanks to an employee named “Heidi”. The only good thing she did was tell me her name so she could be held accountable. Customer service 0/10. My experience goes like this. I arrived this morning with no gas in the car and was quite cold outside. So I walk up to the pump and try to use the “tap” system and it was not working apparently it was giving messages of card chip services unavailable and to see cashier. I saw she had a customer so I just asked if the chip services were down. Heidi replied “no” so I walk back outside try tap again and the cycle starts over. At this point I just want to put some money on the pump so I can leave. I walk in the store for the second time and say the card reader isn’t working. She starts telling me that the tap doesn’t work and to insert my card. But since I was inside already I said “can I just put money on the pump in here?” She replies in a grotesque manor saying “can you give me less attitude?”. Absolutely shocked and appalled by what she said I instantly turned and walked out to avoid more conflict to witch she yells at a VERY high volume “HAVE A NICE DAY”. This employee is extremely passive aggressive and trying to instigate a response from me, a customer just trying to put some money on pump 5. After walking outside I finally figure it out out after a few more attempts. It was at this point I decided that I needed to get this employees name as my service was so awful that I will never be returning to this Nouria/shell location. When I went to go get her name she was standing right outside the door puffing away on a cigarette. Was surprised that is allowed in 2024. I left upset about the situation and hope others don’t share the same experience.
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October 2023 by Wayne
I came here just about everyday before work. Christine is always welcoming and very friendly to talk too. The store is my go to whenever I need something quick.
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August 2023 by Sonita Chan
Went into to the store and met the rudest cashier when I asked for game ORIGINAL flavor and her old self, she got pissed and said " THEYRE ALL GAME" and once I said yeah ORIGINAL is the flavor and pointed to the one I asked for she got pissed and slammed it on the table. ?
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November 2022 by Keith
Awful employees
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August 2022 by Jessica Davis
This days 24 hours, but they close at 11. I got there 5 minutes before 11 and the door was already locked and then they shut the lights off on me before getting back into my truck!!!!! WORST SHELL EVER!!!!!
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June 2022 by allyson locke
They have a great deal when your a member the more you spend here the more you get off you gas... Also it's a little small but has the essentials that you might need!
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January 2022 by Michael M.
I visited this station 2 weeks ago at 5:45am on a Monday I went in to buy 2 packs of cigarettes on my way to work. No one around so I stood at the counter and waited, I hear a womens voice say "good morning, you are REQUIRED to wear a mask or I'm not supposed to serve you, there was a late night meeting and the governor has issued a mask mandate, but what do you need" she as well as I did NOT have a mask on, she got behind the plexiglass and put hers on, she sold me the 2 packs and I left. I double checked on line and she was WRONG! It's a Nashua mandate, by the way a mandate is NOT a LAW.. she doesn't know my medical issues or history.. she also was NOT wearing a mask until she was behind the useless plastic.. I will NEVER give my money to this business again. NOT one other place in this city has asked or requested that I wear a mask. The other place across the street the worker's don't even wear them, or ask, I will happily give them my $$ and if I need gas gladly pay more ANY PLACE ELSE.
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January 2022 by Julio Vargas
I have never dealt with a more incompetent manager in my life. She is so rude and I don’t know how she even became a manager. She has no customer service skills, manners or human decency. Do not go here! Worst service ever!!!
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September 2020 by Peter Uliano
Price gouging gas here all the time. Even when gas it $1.89-$1.93 in area this gas station was 2.13 they do this all the time and it is illegal
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July 2020 by ashley zimmelman
Google said they were open, but when I got there it was closed and pumps were shut off at 1130pm.
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June 2018 by Arlene W.
Every time I walk into a SHELL gas station after 11:30 PM, there's always an issue when I try to buy a lottery ticket. Even though NH lottery is 24/7 in these NH SHELL gas stations. I walk in to SHELL, AT HARRIS RD IN NASHUA, the one nearly next to Exit 4 overpass, and the kid behind the counter says, "hi." I say, "Hey, how are you, Can I get a $10 scratch ticket please?" Devin: "UHHHH, I'M GOING TO BE CLOSING SOON TO COUNT MONEY, SO, NO. I CAN'T DO IT." Me: "But you're clearly not closed yet, so you have not counted anything yet, and the store is still open for sales, there's people behind me, and I see you haven't started counting anything just that, so I can purchase a ticket... Right?" Devin: "No." Me: "Why? It's just ONE TICKET." Devin: "No, I said." Me: "Seriously? But why? The lottery is to be sold 24/7. It's one ticket, man." Devin: "Like I said to you the first two times, NO! YOU CAN'T." And he bangs his fingers on the counter. Me: "Wow. Ok, I'm confused as to why you have to be so nasty. I just want one ticket, then I'll be out of your hair. No need to be rude as heck to me. You have no manners, I cannot believe you have a job being this nasty to people." "So.....no on the ticket, still? You're going to push away ticket sales for no good reason except you'll be counting register money soon?" Devin: "YUP. WHAT PART DON'T YOU GET? THE ANSWER IS NO. GET OVER IT. YOU KNOW WHAT? IF YOU DON'T LEAVE I'M CALLING THE COPS." Me: "WOW? YOU'LL CALL THE POLICE BECAUSE I'M ASKING WHY I CANNOT JUST BUY ONE TICKET? I have a right to know why. You said you need to close SOON? You're not actually closed yet, but Ok. Let's do that. Let's call the police and your manager. Now I'm annoyed. We can REPLAY the cameras here and show them that I simply asked you to buy a ticket, I still haven't gotten nasty like you, and then when the cops leave, you can give me your Manager's name, too." He proudly holds up his name tag, smirks, & says "Collette, Is my manager. My name is Devin. NOW BYE. YOU'RE NOT GETTING A TICKET. ANYTHING ELSE, you can buy, Fine." He looks past me and takes another customer that needs gas to avoid me. The poor guy just needs gas for his boat. So I stay quiet, and move to the side. After the guy walks away, I say..... Me: "Hold on, I can buy anything in the else in the store, except lottery, that makes no sense, now you're doing this to bust my balls. Matter of fact, let me go get my phone so we can show your manager how you treat PAYING customers." He says, "You're not getting a ticket. Whatever." So I exit the store. I come back in, I make sure he hasn't put a sign on the door. But he's not counting any items or money, instead, he's now telling another customer the story about me. So I walk back in and ask him to put on the same tough guy act he just did for the last ten minutes....... this time for the camera. I tell him to go ahead and continue treating me like crap all because I asked to buy a ticket. I have that video for proof. DUDE FROZE. I went home. After 45 minutes, I figured he was done "counting." I head back to the same SHELL on HARRIS RD. I pull up, he's outside smoking, playing on his phone. I pull up next to him. I roll down my window. I proceed to ask him if I can NOW buy a ticket. He actually thinks about it and says "no because you were rude to me." I said "it doesn't matter that you were rude 5X during my 1st visit because I asked how counting the register money means I can't buy a ticket from the lott
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May 2018 by Alexandra C.
When the gas prices start going up in the Summer months, I come to this Shell because they charge the same per gallon as the "stations" with questionable-quality gas down the street. I'd rather stick with a well-known company than pay the same price at a rinky-dink place. I've had zero interactions with the staff here, but this place gets the job done for gas.
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October 2016 by Emanuel Ormonde
I got yelled at for using the window washer to clean the salt off my windshield. As I pumped gas, I hear "Hey! You..yeah all you kids stop here, throw out ya gahhhbage, and use the window washers. Those are for customers only!" I explained that I fill up here weekly and pointed to the running pump and smiled.
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June 2015 by Betty M.
Terrible, I boycott ALL Shell Stations owned by this company. They fired a man who protected his life and the store. This happened over a year ago, and I haven't spent one cent at their stores and encourage other not to either.
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January 2015 by Bella W.
I filled my tank with regular gas by pushed the 87 button, but the machine charged me V-power's price. I asked cashier, he said it filled v-power to my tank. how come I pushed regular but get v-power? ! I cannot check the gas in my tank at that time, but I will not go to that station again. Just be careful your bill after you refill you tank!