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February 2024 by Noemi Gomez
Easy kiosk for quick payment
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February 2024 by Kat K
They really don’t care. Switched to new provider.
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January 2024 by Kim Mello
The in store service is very good and they take the time to explain things til you understand it but the phone service is very frustrating
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January 2024 by Jim
Made an attempt to pre-order a S24 Ultra after talking with an online chat associate about picking it up in a store, which the chat associate said would be possible if it’s ordered in store.Today 1/21/2024, I went in and the lady I spoke with said it needed to be shipped to the service address. I tried to explain to her that I am unable to receive packages at my “service address” and wanted to provide my legal mailing address/shipping address. She said that’s not possible. She also said it’s not possible to pick up pre orders at the store. I asked if there was anything they could do to make it work and she said no.Because of this, I’m going to have to explore other options for mobile service. Just another way Comcast/xfinity to prove that they don’t have good customer service.
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January 2024 by Emmanuel Smith
Customer Service is terrible. Trying to get a hold of a representative is like trying to get a hold of the President.
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October 2023 by Dave M.
1. I spent easily 4 hours on the phone this week trying to get things fixed. They have an awful automated system to get you to the right department. I was bounced around to several reps, explaining what I've been through and what I needed. I was promised each time I wouldn't have to repeat myself to the next rep, and that the communication would be passed along. This did not happen. (3x) 2. I understand the customer support team structure, but there are very poor back end systems in place to process phone order upgrades. 3. I'm a current (long time) customer, and upgraded my mobile phone, which got flagged in the fraud dept. I then was called and had confirmed identity, and completed the order. 4. I asked the team if I'd have a problem upgrading the other line and ordering a new phone, to which they replied "no problem". 5. I went online to complete the second order, on 10/12, and got flagged again. It showed an email that the order was completed. Then an incoming call came in to confirm identity, again, (after being told it wouldn't be necessary in the previous call) so I was flagged again. 6. I confirmed the necessary information, and was told it did not work and my order was cancelled. This was before the promo ended on 10/12. 7. I was directed to visit the Xfinity store. They made a note on my account. I visited the store, and was immediately greeted with "no, can't do it". - that's a very poor way to start an interaction. 8. The rep said he'd speak to the regional manager, and 2 hours later (the message was relayed second hand through him) I was told that they wouldn't honor the program. 9. The rep in store ALSO said, there's a system wide issue that caused the fraud team to flag the second order. It's a known issue and has been a known problem for a while. 10. I placed an order during a promotional time period, that was cancelled by a known (admitted) system glitch. I asked for a promo to be honored and got shut down. 11. Outcome: Garbage company, with garbage service, with a garbage escalation process. I wouldn't recommend even trying with this company. Stick to the big players, instead of these clowns. I was patient and tried not to make a 'stink' about it, but it's a difference of $500, for an error that was caused by Xfinity. Where's the integrity and human interaction here? Nowhere, that's where.
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October 2023 by Vaibhav Solanki
Im here in a queu since more than 40 minuts for my turn to talk for just 3-5 minuts. Im still waiting. Their staff is too slow. They dont even care about the cutomers who are waiting for next. Its happening with me for second time. Pathetic service
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September 2023 by Steve Clark
Would also give zero stars if possible. Billing called us to say that they had not received a payment even when we provided them with the check number and date of payment. So we canceled the check (which cost us $30.00), paid with a bedit card but because it was so close to the next billing cycle, they applied it to the next month, when we got our next bill, it was 8 dollars and some change which sounds great, but...the next statement was $454.00. I am bringing all of their equipment back today, have another internet carrier for $60.00 a month and will stream all my programs. Goodbye Xfinity.
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June 2023 by Kristen
I'm so frustrated with Comcast. We pay for internet. I just wanted to add a middle-grade cable program and it would have jacked my bill up from $107 to $214 with all the fees and everything. Over $100 more just for cable. They charge everyone different rates, too, which is so dishonest and sneaky. They couldn't find any way to give my family a break. It makes me want to find a different internet provider altogether.
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May 2023 by Kevin Bailey
I made an appointment on the app about equipment replacement. It was just an exchange and they did it right away. I would suggest making a appointment.
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May 2023 by Kim Dale
Horrible customer service! Place is a joke. Customer service just lied right to my face, upon reviewing the deal it was a 24 month contract which I specifically stated I didn't want and included cable which I don't have! Buyer beware these people are scammers at their best. Not sure how they legally get away with it. RUN
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May 2023 by Jerry Hunsicker
I was having a network problem with my phone and these guys corrected the problem quickly.
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April 2023 by Jim Richards
Super friendly and helpful. My dad passed away and I needed to return his equipment. I live in Mass but he lived in Nh. Tried to return to my local store in Weymouth, MA and the guys there were lazy jerks who were just blowing off customers. Drove all the way up here and these people at this store hooked me up in minutes with friendly service and a refund for overpayment. Kudos and Thanks!
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April 2023 by mellow joni
I would give ZERO stars if possible. Simply the worst corporation I have ever had the misfortune to do business with.I would gladly pay twice as much for half the speed to ANY other broadband carrier if I could.
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March 2023 by Tessa H.
Made online appointment for New service, internet and mobile. Only waited less than a minute. Very easy! Spencer was fast and efficient.
