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March 2024 by Gary D.
i've been kicked around for over two years. I bought a $960 low max bed cover it cost $90 for them to install it so it's $1000 bed cover Yankee custom failed to do it properly the first time so I went back for over two years because I'm getting puddles of water every time it rains in my truck bed which per the description on their website, it's watertight and if you look up that definition means unless it's under pressure no weather should be getting in. It also specifies keeps all the weather out or whatever it's called well obviously not if I'm getting puddles of water I've been pushed around for over two years and every time I try to get an answer somebody from the company someone's family dies every other week . call Del take good care of me going on the sun Saturday anytime we'll take care of you because we've continuously cost you time and money and material. They've cost me thousands of dollars in the two years in time and material that has been destroyed not including tools, destroyed by the weather that's getting into my thousand dollar truck bed show up they're open at 8 o'clock nine in the morning by 10 o'clock their guys at lunch so I had to wait an hour for the guy to come back time away from work and then I had to wait 45 minutes for him to do the seals and they botched him and this is what they left me and I've still continuously not got any resolutions or any help in this process because every time I talk to somebody, I have to wait because somebody's mom sister, uncle brother or kid died. They are the worst company do not go through them.
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December 2023 by Spencer krajci
Super helpful, friendly, and knowledgeable.
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November 2023 by Will Joe
Great customer service. Very knowledgeable staff
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September 2023 by S Gunther Schmidt
Great team at Yankee Custom. Customer service is important to them and top notch technicians do excellent work with perfect attention to details! They did an awesome job with my truck.
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September 2023 by SHAMROCKS Merrimack Valley
Top Quality, Excellent Staff, With Over 50 Yrs Experience, I’ve Been With Yankee Custom 15Yrs And They Have Maintained The Same Quality And Business Practice Satisfaction Guaranteed!! ????????
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September 2023 by Gary Bert
Had a Pull-Rite 5th wheel hitch installed. Tricky install but they got through it.Good to work with.
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July 2023 by William G. Sullivan II
I'd like to thank Nate for going over and above helping me put together a package for my 2022 Toyota Tundra.Slowly, not by his fault, but by the lack of products made and body style/materials used by Toyota, Nate was able to find everything that I needed to customize and outfit my truck in a timely fashion.Nate went far above and beyond what some people would do, going as far as personally installing what I had ordered, knowing my perfectionist mentality.I went again today to Yankee to be greeted by Nate, and got more information, knowledge, and helpful advice from him, Brandon and Chris.3 great represtatives of whom ANY company would be proud to have.I hope that management appreciated them
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May 2023 by Joe Cotreau
I ordered new side steps for my Tundra. When I placed the order, I was told I had to pay $130 for shipping or wait 6-12 weeks. I wasn't in a rush, so I elected to wait. Here we are in week 14, no steps and no estimate. I asked for my deposit back and they did, but they won't refund the gift card that my wife bought me. The other issue is that shipping should have only been $60. If you are looking to get upcharged by a rogue associate with no repercussions and then not get your actual money back, go see the associate that works Saturday mornings in Nashua. Main office was no help, offered me store credit.
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May 2023 by Willie J
When I ordered a cap for a 2015 Toyota Tacoma with a 6 foot bed, Shaun accidentally ordered a cap with a 5 foot bed. When we went down to get it in December and discovered the mistake, he said it was his fault and was very apologetic. He called his boss about what to do and was told tough luck, they were keeping the deposit and the cap. Talking it over with Shaun, who wanted to make it right, he said that he could sell the cap to someone else and then the deposit would be returned. The owner or manager told the credit card company that the company agreed to that. When we've been able to reach Shaun, which is rarely, he said he's been sent to work in Saugus much of the time and hasn't been able to work on selling it. We haven't gotten a response when emailing the only name we can find for a possible owner.If anyone out there wants a cap for a Toyota Tacoma with a 5 foot bed without waiting three months, talk to Shaun in Nashua. And let me know!Shaun was good to deal with. So far we don't think much of the company.
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May 2023 by Jeff L.
Ordered running boards from them in March. Finally got a refund in May because they ordered the wrong brackets for the running boards 3 times! Incompetent!
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April 2023 by John Perry
I ordered a Century Truck cap on September 4 2022 through the Nashua location. The ordered is still not fulfilled (4/12/23). I was given an estimate of 6-8 weeks. It has now been 7 months. I have called them several times and say there is a delay and that they would call me back with an update after they talk to purchasing. They NEVER called me back. Every time I call I get the same story and never a follow up. I've requested a refund and since this was a custom order they refuse to refund me the $1000+ deposit. This is by far the longest wait and worse service I've had.
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April 2023 by Sarah Hartz
Recently went to get some rain guards & weather tech floor mats for my car. Excellent customer service from Nate. Very knowledgeable & helpful!!
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January 2023 by Steven Sweeney
Shaun was extremely helpful and have me some awesome ideas to trick out my 23 tacoma, very excited when it happens!
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November 2022 by Sawyer blakemore
I went here looking for a camper shell for my 1996 tacoma, I told the employee (Shaun) that I didn't have a large budget or a lot of time due to me moving soon. Even though they unfortunately didn't have an option for me they directed me to just what I needed and at the right price. When I came back he was more then happy to help me find the right parts and gaskets that I needed. 11/10 service for me, can't recommend enough.
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November 2022 by James Ross
Shaun and his team are great, customer service is top notch, very helpful. Only place I will ever go.