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“30 years later and we are buying our second wood stove from Ed. We didn’t even contemplate going to another store!!!! In 1994 Ed sold us a Vermont Castings and when we decided to look at the new stoves this season there was no doubt where we were headed!!! Same great service, installation went without a hitch and we are loving our new Jotul!!! Many thanks to Ed and his team!!!!”
“Exceptionally great service is the only way to describe our recent interaction with the folks at Strafford Appliance. Nearly a year ago we purchased a portable a/c unit. When we went to put it into use several weeks ago, the unit malfunctioned. Folks at Strafford Appliance had us bring the unit back to see if they could get it operational. When that repair attempt was unsuccessful, I had a new replacement unit in my car and was on my way home within minutes. Thanks for the great service!”
“Had an issue with pellet delivery. Delivery driver had a full truck load of pellets and takes the one pallet that’s damaged and dumping out pellets. You can see on my cameras it waterfalling out all over truck, twenty foot radius in my driveway, and then when he sets it down by my garage doors. What a mess to come home too! 1-800 Customer service is a joke says from the picture driver took it doesn’t look damaged and I’m like well at least he was smart there and took the picture from the front view not showing damage. Somersworth HD was AMAZING both Connor and Shawna 100% was about the customer and made things right. In the end it all works out but all could’ve been avoided if he left the damaged pallet of pellets on truck to bring back to the store instead of delivering it to myself or anyone else. I’ll definitely shop at Somersworth HD again and again. A+”
“Surprisingly good experience overall Even able to get a price match Little disappointed in being passed around so much to accomplish my purchase but not awful and a fair price. Delivery service was great”
“I stopped by this store yesterday. The staff is great! I had 2 different sales associates offer to help me find what I was looking for, and another associate noticed I had my arms full of merchandise and came back with a shopping cart for me. Usually, at this type of store, I'm walking up & down the aisles looking for someone to help me. Has customer service returned?? Kudos!!”
“I have been renting from Aaron's for a long while now. I personally have had no issues with them other than the Item I most recently rented broke.... but I have to say that the staff went up and beyond what I expected. Derrick came out to see the problem first hand then him and Missy came back out and fixed the issue with no questions adked.They both made sure the problem was resolved to my satisfaction. Now i also must say that the store manager herself Has also been a pleasure to do business with. All the staff I worked and spoken with are very polite and pleasure to work with and I will continue to do business with for a very long time to come. It has been a pleasure meeting this staff and having the team you have.”
9AM - 6PM
3613 Lafayette Rd, Portsmouth
Appliances
“For some reason I keep going back to State Street Discount. Oh wait I know why. The customer service is over the top. The sales people are true professionals. Last item I bought was much, much cheaper than Amazon. I was able to complete another purchase over the phone while I was driving that included delivery, installation and take the replaced item away.”
“Excellent customer service, and most importantly, professional sales support to help you complete your projects efficiently while helping you save in the process.”
“Yesterday an amazing thing happened to me at the Ferguson Bath, Kitchen & Lighting Gallery. We had purchased a pendant lamp for our kitchen through the Gallery but, when I installed it, I realized the lighting portion of the lamp was off-center, such that the lamp did not hang straight. It was clearly defective. With the electricity turned off and no light in the kitchen, I went to the Gallery in a panic. They, of course, offered to replace the lamp but it would take a few days to get delivered. I had discarded the prior fixture and had guests coming the following week, so the delay was troublesome, to say the least. When I explained my predicament to Angela, one of the associates of the Gallery, she fetched a ladder from the back room and took down the sample of the same light I had ordered that was hanging in the showroom, disassembled it and gave me the part that was defective from the lamp I had received.”
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“Had a very pleasant experience with electronics sales associate Will who helped me with purchasing a monitor for my setup. He explained monitor differences and what would be best for my needs. I am very happy with my order, Will did an amazing job, I will definitely be back in the future!”