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April 2023 by Heather Carley
They don't do passport pictures anymore been told today.
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September 2022 by Mindy Jurgen
No one in the pharmacy answers the phone. I called over 10x yesterday. I’ve had to have the store transfer me Ofer to the pharmacy multiple times. Currently sitting on hold for about 15 minutes after having the front transfer me.
They’ll also text you that your med is ready for pickup, then when you get there, you have to wait 20 minutes, because it wasn’t actually ready.
Doesn’t communicate/respond to doctors prior auths, so I have had to use GoodRX multiple times, paying 4x my copay, just to get my meds that I need. And even then, they don’t want me picking up my meds without my insurance, so don’t even tell me they have the script. This specifically loops back to the issue with not answering the phone: they don’t tell me they have the script if my insurance does t cover it, so I have to call and ask if they have received it, and explain that I don’t care if my insurance isn’t covering it, it should still be filled. If they are having issues with insurance, they should notify the customer/patient, not pretend the whole script doesn’t exist.
Still on hold; still don’t know if my script has been called-in.
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December 2021 by Debbie Turner
Great customer service. Pleasant atmosphere and pleasant people.
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December 2021 by SY Sisemore
This place is Consistently a joke. Never have things ready in a reasonable Amount of time. Catastrophically inefficient and poorly Run.
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October 2021 by Lucie Fleury Dunn
they can't find or keep help, bring in transplant pharmacists and techs who don't know the location and all that happens is prescriptions aren't getting filled out and patient treatment is delayed. this is a shame rite aid. you're inability to operate newport, nh is failing and patients are being made to wait for relief. ZERO STARS.
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February 2020 by Wendy D Keever-Keefe
this particular store was terrible. dark and dank. very unclean. the restroom was beyond unacceptable.
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January 2020 by Brittany Adams
Rude, belittling, snotty, uncalled for remarks when asking about a refill. I have never had a good experience at this pharmacy and I’m sorry I ever came back to it. I will travel to Concord just to fill a script. An hour away from my home vs 2 mins when the customer service is so horrid and rude here.
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November 2018 by Christine Tobin
I work there
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October 2018 by Robert Beauman Jr.
Get some improved customer service
