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December 2023 by Nooman L.
Can someone on the Ravensburger customer support team please help me? I placed an order with Ravensburger recently. My order was for two Disney Lorcana Chapter 2 booster boxes and one Disney Lorcana Collector's Edition Gift set. Total of 3 items. When the shipping box came in, it was missing one of the booster boxes. The booster box retail price, including tax was around 150-160. I basically lost that money for no reason. The Ravensburger company has a phone number but it does not help, it basically tells the customer to send in a customer support service ticket. I have tried multiple times in the span of over multiple days to send the customer support service ticket for my issue. But every time I try to send in the support ticket, there is an error code that states "Please check your entries. All mandatory fields have to be filled out and no invalid characters are allowed." I proceed to check all my entries and they are all filled out and I double checked everything to make sure I don't use ANY special characters at all. NOTHING WORKS AND THERE'S NO ONE TO HELP ME. I feel robbed, and I am worried that after 30 days of when I received the shipment, I will not be able to get a refund. Please help me. I don't know how else to contact the company. I've never felt so helpless and robbed of my money before like this. How is there no help to the customer for purchasing their product. Let alone such a huge and popular product representing the Disney brand.
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March 2023 by Tracie M.
Just finished a lovely Highland Cow puzzle, but one piece was missing. Messaged the company and they replaced it, no questions asked!
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January 2018 by Dan J.
1 Puzzle Lane is the location of the United States distribution of Ravensburger brand puzzles. In the past they have distributed toy, puzzle and game brands such as Siku, Simba, BIG, Schuko, and WoW. As well as FX Schmidt puzzles and Ministeps baby toys. Now (2018) they only distribute companies owned by the Ravensburger group. These include Ravensburger, Brio and Wonder Forge. FX Schmidt was purchase by Ravensburger but was phased out roughly a decade ago.
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February 2016 by Conrad M.
Bought a new Schmid puzzle, "Humpback's World," all sealed, and then found not only THREE PIECES MISSING, but two sections from ANOTHER DIFFERENT PUZZLE included. Not impressed!