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February 2024 by David Kassay
This is a great store for snowboarding gear. They have a great selection, good prices and the staff is very knowledgeable and friendly. I will come back for my future snowboarding needs even though it's 170 miles away from me!
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January 2024 by JONNYD
Beest customer service they reall take the time and get u setup to your comfort and ability love going here to get all my ski/snowboarding needs for my whole family
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December 2023 by sharpshot411
I've bought 6+ boards from Ted and Kim over the years, boots and bindings as well. The arbor selection and knowledge they offer is awesome and fits perfect with the feel of being an original in the valley. Do not be afraid of the return policy I see multiple people complaining. This day in age everyone expects to be treated like its Amazon prime. These are local people making a living and enjoying supporting the boarding community around them.DO YOUR RESEARCH before you buy something. I had to return a Nitro board years ago and Ted charged me $50 to return a board I had ridden. TO me that's the price of a demo, it was fair and he was respectful about it. If you cant afford the cost to demo something and go to immediately buying it, you really dont have the funds to be buying a board.Rant over, love boarder patrol and the atmosphere.
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November 2023 by Andrea Simokonis
Independent shop in North Conway village. Knowledgeable staff. Kim was amazing! Wise selection of top name snowboards, gear and skateboards. Largest Arbor selection I've seen anywhere! Shop local and support small businesses!
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March 2023 by Zayne Alcock
The store was a decent place, my Uncle had some experience there, and I decided I wanted to rent a snowboard, so we go in, and rent one but it turns out it was a demo, even though we asked for a rental. We go for one day which is $55 and go back in and ask to rent it for the rest of the week, and the final cost was $355 which is half of the price of an actual snowboard. So my mom and I go in and ask to buy it, but you know, half off because that’s what you do if you’re buying a demo. They say that it’s there only rental in that size and showed us another board, similar to the other one, except a couple sizes up. We still wanted to buy it for at least $355 off, but they only offered $100 off. So in total it would’ve been like $955 PLUS bindings and boots. It’s insane. They lost business, and we are never going back there.
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March 2023 by Brandon Boudreault
Really cool store. Excellent selection of boards, bindings, and boots. Owners are kind and knowledgeable.
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February 2023 by Jeanne B.
We were discouraged by unfair and unprofessional business practices. We spent $355 to demo a snow board. When we returned the board at the end of the week we wanted to purchase the board (hence the demo). We also wanted to purchase bindings and boots. The owner said they had no more of those boards to sell and they couldn't sell us the board we demoed because they wanted to keep renting it. The only alternative was $100 off another board. That's poor business practice. As the owner, if you don't have the inventory and your customer wants to buy...you make it work where everyone is happy. We left without a board and never to go back. We are locals wanting to do business locally...very disappointed.
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February 2023 by Steve Rooney
I have had my snowboards serviced at 10 different ski/snowboard shops across NE, and I am convinced that Boarder Patrol does it best. They do it right, their turn time is fast, and their price is fair. The shop is also always loaded with a wide range of quality products.Outstanding local snowboard/skate shop.
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February 2023 by Allison Broughton
Absolutely awesome!! Phenomenal selection and the owners are so helpful. The whole family left with new boards!
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November 2022 by White Mountain Entrepreneur
Best people, best prices from whtvIve seen at competitors overall a great vibe and experience to remember
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August 2022 by William Lytle
Fix your hours on google guys I drove out here with my daughter it’s 1030 am says you open at 9 and it’s all locked up cmon put the bong down and update your online info
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March 2022 by Gabrielle Zarrella
The workers were extremely friendly and accommodating for ski rentals (they also recommended great spots to eat at!) The pricing for the rentals was much cheaper comparable to other shops around the area. If I’m ever skiing near North Conway again, without a doubt, I will be visiting this shop for my snow gear needs.
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March 2022 by Karel Groot
Offensive behavior and dishonest. Unjust fees.This store owner really thinks he can fool people around and make them scared by yelling at them.He want to steal your money by stating the he will charge you $30 credit card processing fee when you return an item within 24 hours. I was never told that a credit card fee would be charged if I return an item nor is there any sign or note on the receipt. I was even told that I could return the item back. Please do NOT go to this store. I eventually got my $30 back from my credit card company as they confirmed they would never charge credit card fee if there is no purchase or service in exchange. The store owner is just dishonest! I'm those people who love to support local stores and because this was a local store I tried to purchase something from them. Unfortunately they did not have the right size boot for me. Shame that a local store can act in this way.
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March 2022 by Karel G.
Offensive behavior and dishonest. Unjust fees. This store owner really thinks he can fool people around and make them scared by yelling at them.He want to steal your money by stating the he will charge you $30 credit card processing fee when you return an item within 24 hours. I was never told that a credit card fee would be charged if I return an item nor is there any sign or note on the receipt. I was even told that I could return the item back. Please do NOT go to this store. I eventually got my $30 back from my credit card company as they confirmed they would never charge credit card fee if there is no purchase or service in exchange. The store owner is just dishonest! I'm those people who love to support local stores and because this was a local store I tried to purchase something from them. Unfortunately they did not have the right size boot for me. Shame that a local store can act in this way.
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March 2022 by Laura Beth Clardy
Can’t say enough great things about this place. The owners are fantastic and we can’t wait to visit them again next year. We bought bindings for my son’s board and rented our skis here.
