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November 2023 by Alissa D.
This is one of our favorite REI locations, and a must stop after every NH trip. This location is well laid out and highlights area sports such as biking, backpacking, hiking and snow sports. They also feature a large clothing and shoe department.Staff is always available but not overly pushy offering to help. We always end up buying a fun new gadget or piece of clothing after our backpacking trips. A must stop if you love outdoor gear and clothing!
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November 2023 by Charlie Shin (Dronie.Charlie)
Wonderful friendly staff as always like any other REI stores. Love to shop here
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September 2023 by Philipp Fella
We loved the store and always spent a fair coin when we visited the area. And always brought friends here.As they changed their policy and our well educated pooch is not welcome / allowed anymore we will spend our money elsewhere.
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September 2023 by Megan Heise
I hope I don't get their names wrong but Mac and Noah thanks again for doing a great job installing my Thule roof box.. there are so few places these days where you can get customer service that doesn't feel like they are put out of their way to help you. We've been members for as long as I have remember and intend to keep it that way.
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September 2023 by Myles Beach
Gee I don’t know where to start, store is huge and far to spaced out, clearance isn’t clearance it’s 30% off, and man it would be nice if one of REI employees looked like they knew anything about what they talk about, I mean not to be judgmental but where are you hiring from? 35 year old NH locals that can’t find a job anywhere else, they don’t give a hoot about the outdoors, and don’t know squat about it to begin with. And that’s going of off two separate occasions visiting this locations .
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August 2023 by Roger ML
Bait and switch. Advertised at $180 but at checkout is $240. I won't go back.
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July 2023 by Bryce
Great customer service and a great place to shop for outdoor gear
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June 2023 by A Bc
As always - great stock of outdoor supplies. Had an extremely helpful staff. Found everything I needed for the incoming nasty weather.
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May 2023 by Alex Edney
Had a great experience buying my new mountain bike at the store this week. Bike shop manager Dean is great and so is the rest of the staff!
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April 2023 by Sue Joslin
Sarah, at REI North Conway, NH, was anamazing help to my husband yesterday getting him into a proper hiking pack as he is getting himself ready to hike the Appalachian Trail. She was able to give him solid facts with comparing one fact with another. He is a big guy with some lower back pain, so comfort and versatility with weight distribution are essential. Thank you, Sarah for being such a great help!
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March 2023 by Patrick McManus
Rubber and Spike winter hiking crampons are by far one of the greatest investments you can make, if you are living in rural northern hemisphere. The sheek smooth design coupled with the five prong spike fit snugly over most footwear and hardly roll to the side, giving you grip, stability, and balance on the iciest terrain. I wouldn't go out in a Nor-easter without them. I cannot count how many times I've taken a digger before having them. Now that I do, I feel like I can go more places, do more things, and accomplish my fitness goals with ease. Thank you R.E.I for providing me the freedom of a grip on life, you have my gratitude!-Patrick-
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February 2023 by Hannah Greer
The staff is so knowledgeable and friendly. They have any camping/hiking equipment you could need.
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January 2023 by Bert Engvall
I overwhelmingly recommend the bike shop at North Conway REI. I brought in an ICE-brand trike to have the 10-hour “shakedown” tune-up performed. Even though iCE is not a brand that REI carries and the fact that it was a trike instead of a 2-wheeled bike, the shop did not bat an eye when I brought it in for service. In fact, the shop has worked on many trikes, so mine did not present a “special case”. The tuneup was performed expertly and carefully, under the supervision of the long-time expert bike mechanic and shop manager, Dean. Also, I needed new tires with more grip in order to better-handle gravel roads while still being able to take on smooth, paved rail trails. Dean found a great solution in a short amount of time. Despite the “tire challenge” and our saying that we were in no rush to get the trike back, both the tuneup and the tire search took about a week. I was expecting finding a solution to the tire search to take much longer. Again, I highly recommend the bike shop at the North Conway REI, and find it a bit frustrating that I cannot give it more than 5 stars
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December 2022 by Dan Oleson
Great store. friendly staff. clean
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October 2022 by Bryan Burbank
If I could I would live in this store, maybe just own one of everything in it. Top of the line brands and stuff I need for the outdoors.
