February 2023 by Derek D.
I shop at this Home Depot only because it is around the corner from my house. Otherwise, I would go to any other HD. I have read the reviews and they are mediocre at best, having shopped here as much as I have and being a tradesman, I can absolutely see both sides of the reviews. There are some good employees that genuinely want to help people and do their job but it's about a 50/50 mix. I have many times seen the employees use their time there as a social gathering as customers wander around trying to find what they're looking for And not being asked if they need help. Other times, I have seen good employees doing their job and helping customers as best they can. As I stated above, about a 50/50 mix (not good odds). This suggests the management is likely the same at this location as it has been like this for a long time. This store survives because of its location. I have started going to Middleton Builders supply in Hampton, instead. It's a little further from me & a bit more expensive but they sell quality products and have a knowledgeable staff, ready & willing to help customers. If corporate ever reads local reviews my suggestion is this. Send someone from corporate to this location to observe over a few months To see if this is the type of quality & service HD wants to project. If not, put them on notice that there will be a house cleaning. Those who are ready willing and able to tow the company line should be allowed to stay, clean house on the rest. In my humble opinion, this would be the only way to save this store, should the competition set up in town.