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“Called to ask question. Pick up was immediate. Naly answered my questions about packaging availability at this site. I brought in my item to be packaged. Naly was very knowledgeable. She informed me re the UPS, FedEx & Post Office rates. Quick & easy. Pleasant experience except for the pain of opening my wallet. I would highly recommend this place. Excellent customer service.”
“Everytime i 've been there they gave been courteous, kind, and helpful with all my packaging@ questions. Sometimes it gets very busy, but the staff doesn't get grumpy or rattled! The parking is alittle tight sometimes but its really just for a few seconds i think because people are coming and going, not shopping @ lingering.”
“As someone who often has anxiety doing errands that warrant a trip to the ups store, I am so grateful for how warm, friendly, and efficient the staff are here. Nico and Sally were great and I will absolutely be back if I require those notary services or help with mailing! Thank you!”
“I originally left a negative review after several frustrating experiences with the print department at this location. After speaking with the new General Manager, Nic, I wanted to update my review and give credit where credit is due.
I have been a Staples customer for many years and have historically had very positive experiences with the print team. In May 2022, the team introduced me to the digital print service by encouraging me to email my projects to the store. Over the years, employees have helped me improve projects, suggested alternatives when I was pressed for time, and even introduced me to Canva. I have always appreciated that level of service.
My recent experiences were very different. I recognize that I sometimes have last-minute printing needs, and I don’t expect the store to accommodate every request immediately. My frustration was with repeated situations where I felt there was little effort to find an alternative or explain what options were available.
After my most recent experience, I ultimately cancelled my order and went to FedEx when they opened at noon on Sunday. Shawna was working by herself with approximately six customers and still went out of her way to help me find a more economical solution. She even cut my project in half for me. That experience really demonstrated how much of a difference a solution-oriented approach can make.
However, I want to give Staples management credit for how they handled my feedback. Nic personally called me, listened to my concerns, apologized for my experiences, asked me to provide the details so he could look further into the situation, and invited me to give Staples another opportunity.
That response made a difference. I appreciate a manager who is willing to listen rather than dismiss a customer’s concerns.
I’m updating this review because I believe businesses should be held accountable when things go wrong, but they should also receive recognition when management makes a genuine effort to address the issue.”
“I used staples.com to upload a print to be enlarged into a poster. I did all of this with ease as the website clearly navigated me through each step. And when I went to pick it up it was also with ease and the clerk showed me my product to make sure it was what I ordered and to see if I was happy with how it came out. Thank you again!”
“Outstanding service, customer support and products! I have come to rely on Melissa and her team in the Printer Services department and their work is always top notch! I would 1,000% recommend Staples in Londonderry! Sorry that the pictures are a little blurry. The recipients of these keepsakes loved them!!”
“Phenomenal service! I just went today and the woman and man who helped me send my wedding invitations were both great, they gave detailed pricing, answered all my questions, and so patient with me. I appreciated both of them! Enjoyed my experience here today - thank you so much USPS staff!”
9AM - 12PM 1 - 4:30PM
62 Brookside Rd, Westford
Shipping Centers
“Love this neighborhood post office!! The post office clerk is always so nice and friendly- he's been there forever. The only problem I ever have is I tend to go when he's at lunch and it's closed. Really great post office though.”
9AM - 4:30PM
95 Boston Road Ste 5, North Billerica
Shipping Centers
“Renee is the best, she is kind, patient, and knowledgeable. Honestly the entire staff here is a delight. I drive from two towns over to use this USPS. They deserve a gift, gratitude, and an award! Thank you for making a tedious task such a positive experience!”
“The entire passport process was incredibly smooth and easy from start to finish. The staff was professional, patient and explained the process clearly, answered all questions, and what I expected to be a stressful task felt simple and organized. Highly recommend this USPS location for anyone needing passport services!”
“I was in last week and Mike S. was super helpful and knowledgeable about a 1996 Colibri Mickey Mouse themed pen and mech. pencil set, that I received as a gift way back when. I needed refills and Mike brought me to the right aisle and he advised me based on taking a close look at both items from the set. Thank you Mike for such GREAT service!!”
8:30AM - 1PM 2 - 4:30PM
112 E Broadway, North Salem
Shipping Centers
“I live in the city and usually ship things in the city. this usps trip was one million times better than any city usps experience. it made me consider moving back out to the suburbs.”
“Elvis was our delivery driver for our furniture delivery via Estes. He was incredibly professional, kind, and helped us immensely with our heavy furniture item that had to brought down a steep driveway and through a narrow hallway in our home. I received multiple texts and calls to let me know he was on his way, and the delivery was prompt and perfect. We HIGHLY recommend Elvis and Estes!”
“Nile corgi do its best to deliver in time
There good
There price is god
Any one ask me about shipping company it’s bile corgo I stand with”
“Special shoutout to Stacey. She’s polite respectful and everytime I go to the post office she delivers excellent customer service. Today was no different and personally got on her hands and knees to help me wrap a bulky rug that I was returning to California from the SHEIN warehouse. Thank you so much Stacey! Also Razz was delightful and helpful as well.”
“Very helpful guy at the UPS / printing desk, came in at about 3PM today but didn't catch his name. Went out of his way to help me with my return and was very kind!”
7:30AM - 5PM
1751 Main Street, Tewksbury
Shipping Centers
“Plenty of parking spots outside, and space inside to prepare anything before mailing. They have friendly staff, describe possible options for mailing with patient. I found that they do have money orders to purchase, just in case if you didn’t know! ;)”
“The ladies here, especially Paula, are extremely helpful and kind! Depending on what I’m sending, I am usually in and out of there in less than 10 minutes as well.”
9AM - 12PM 1 - 4:30PM
20 Market Street, Lowell
Shipping Centers
“As I know that the lady sometimes does not response right away after you asked but she is really nice. Not to mention that she works all by herself, she is really sweet because I went there a lot. :)”
“I'm shocked to see that they only have a 3.6 review I've never had a bad experience went in this business and I am there two sometimes three times a week they always have my items ready and waiting they always greet me when I come in the door it's always clean I never had an issue with anyone in there or with any of my orders everybody in there is super friendly I highly recommend Drum Hill FedEx”
8AM - 6:30PM
215 S Broadway, Salem
Shipping Centers
“This is an excellent UPS store based on my experience. Lauren tries to keep everything moving even when the line is long. She personally packed up 40 pieces of antique stemware that I had to send out and made sure it was safe and sound. I have also used the notary here and they are very patient and helpful. 5 Stars!”
“Every time I’ve used this store, Genesis has been incredibly helpful, friendly, patient and kind. This is my go-to place for notary services and I am very happy with the ease and professionalism of this store. Thank you Genesis for your great help!!!”
“Changed from ABF because they would often no-show scheduled pickups and had less than favorably customer service. So far, Old Dominion has been nothing but prompt, punctual, courteous and understanding. The driver is super friendly.”
8:45AM - 5PM
1677 Middlesex Street Ste 6, Lowell
Shipping Centers
“My experience here was amazing! Judy and Leo helped me out even though I came in near closing and was inexperienced in shipping packages. I was unable to get the right box at the time and they found an even better box that fit my package perfectly and gave me a great rate. Not only that, but they packed it up nicely and made the process so easy. I can't thank them enough!Thanks so much for helping me out! Would recommend this store for the friendly and helpful staff”
“love this post office! respectfully, if whoever saw my review, just know that I was 100% talking about Lawrence postmaster and I've had no issues with methuen's post office ever. they've been so kind. so generous. really good consumer respect so let's just clear the air. my apologies and shout out to the people in Methuen post office for being great staff and really empathetic to my situations and helping. thank you,”
“The people here get 5 stars, BUT the passport service you pay for online gets ZERO STARS. I paid over $200 for an expedited passport servicr and it did LITERALLY NOTHING. You still have to pay for the expedited passport at the post office, hell, it doesn't even include the cost of the pictures. You are paying $200 and all you get is a typed version of the form you can get for free. Absolutely a scam.”
“Tom helped me out today and went above and BEYOND to help me with my biometric fingerprinting and immigration questions! He was very kind & totally didn't have to do it, but he went out of his way to help me answer questions that he didn't need to answer. Thanks so much Tom... someone give this man a raise!”
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“For me, Maggie and the Postmaster himself went above and beyond (at least 45 min) in helping me out with my postal issue. Thumbs up from me and 5 stars to you Maggie.”