-
February 2024 by Janet Dowell
I've had consistently really good service from Rumford. They installed my kitchen countertops and I had a repeat service visit to have another hole drilled. Everything has gone smoothly and the workers have all been positive and polite. Will definitely use again if/when the need arises.
-
January 2024 by Randy D
Rumford Stone was great to work with and went above and beyond to ensure we were satisfied with the countertop installation.
-
January 2024 by Julie Whitaker
Working with Rumford Stone was a wonderful experience. This was our first experience with home improvement. Everyone who works there is professional and knows what they are doing. My counter tops look amazing!
-
November 2023 by Robert Plocharczyk
Overall a great experience, from visiting the show room, selecting the granite material and sink and receiving an estimate. Terri the project coordinator was very helpful and enjoyable to work with, she established a schedule which was followed 100%. Removal of the existing countertops, template measurements, countertops installation, and last but not least, the backsplash installation all completed as schedule. I’m very impressed with each crew for each step in the process. Very neat, answered questions to my satisfaction, and worked very efficiently. The quality of the workmanship was excellent. In addition, I feel the cost was very reasonable, especially after watching everything that was required to complete the installation. I highly recommend Rumford Stone for your countertop needs.
-
September 2023 by George Christos
First class operation from start to finish! Rumford Stone offers the most thorough and complete services of any stone company that I have dealt with in the past 30 years in the real estate business.Terri, Eden and Rachel were great to work with in picking out the slabs and in coordinating the scribing and installation, and Joseph did an outstanding job installing the finished product.I highly recommend Rumford Stone!
-
August 2023 by Hannah R
We hired Rumford Stone for our project last fall and had our soapstone countertops installed in November. They made the entire process as easy as possible with their knowledgeable and incredibly patient staff. My vision changed several times throughout our experience with them and they were there to provide us with guidance every step of the way. We first worked with Eden in the showroom. Providing us with both her creativity and expertise, Eden was an integral piece of bringing my ideas to life. In addition to this, her response time to emails in unmatched. She was absolutely amazing. After we decided on our counters, we worked with our project manager, Terri. Terri was very informative and helped to guide us through the installation portion of our project. She was organized and worked very hard to keep everything as close to on-schedule as she possibly could, even with changing dates on our part. At the time of install, the men who came out were so kind and were even quiet enough to work through nap time which was such a blessing. After they installed the new countertops, they taught us how to properly care for them and were able to answer any questions we had. I could not recommend a company more for your next project.
-
August 2023 by Jonathan Paul
In a nutshell, frustrating. The countertop looks okay, however the customer service was not great. I had ordered and paid for a kitchen faucet from them that never showed up. When I scheduled the template measurement they told me I had to have the faucet on site or they couldn't do the measurement. I explained that I had purchased the faucet from THEM and how could I have the faucet onsite when they had it. After checking the order they apologized and said I was correct. Then on the day that my counter top and sink was installed there was NO FAUCET. After waiting a while to hear back from customer service they informed me that they no longer install faucets. Well, that would have been helpful information to know weeks before the delivery so that I could have planned accordingly. Also, I found an area of hardened sealant/glue on the surface of the counter top after it was installed. I'm not sure how Im going to get that cleaned up?
-
July 2023 by Andrea Morrow
The stone in our kitchen is beautiful! We got soap stone. The company was easy to work with and did a good job of templating and installing the countertops.
-
June 2023 by Kristina Yanuszewski
Definitely will recommend Rumford stone to all my friends. They are on top of the whole process .Excellent communication and installation as well as the crew they sent out to install the counter tops.
-
April 2023 by Nick Sakelaris
This is the Second time we have used Rumford for our Bathroom Vanities. The work was outstanding and we really appreciated all the updates, ease of completing documentation. The Fabricators did a Great job with laying out the the cuts for the sink and faucets.
-
March 2023 by Patti Wade
I have used Rumford Stone for a couple of kitchen projects and I could not have asked for better customer service!! Professional, prompt and just really nice people to work with. The soapstone I purchased is absolutely beautiful .All around excellent experience!Thank you to all involved from showroom to warehouse!
-
March 2023 by Carolyn Barnwell
While it was overall great and efficient to work with Rumford Stone, I want to share a warning to be very careful if you aren't going to see slabs in-person. They sent 2 photos for approval of the granite slab we were interested in, but the stone was dark and wet and I couldn’t see the huge natural variations. The variations weren't captured in the close-up photo shared with me of the grain and veins. I was expecting lines and swirls based on the close-up photo, so I was shocked upon delivery to see a big noticeable blotch in the most visible area of the stone. It looks dirty and it is not. Rumford Stone did not offer any discount despite my disappointment. If you want to make sure you don't have any surprises, go see what you want in-person or be sure to ask for photos to be taken while the slabs are clean and dry. They are high-quality and competitively priced. I was told they are going to build a greenhouse to project the slabs outdoors.
-
January 2023 by Stephen Burns
Fantastic service and outcome of our kitchen counter. Warm and professional service along with prompt communication. Thank you for our beautiful granite counter installation!!!
-
December 2022 by Adam Nyborg
Rumford Stone did superb work on our kitchen counter project! I'm a general contractor with many years experience building custom homes. The communication, professionalism, and final product from Rumford Stone was exceptional.
-
December 2022 by Robert Anthonyson
Excellent service and quality. Things are done right the first time, no need for redos. Also very accommodating with delays at our end.
