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July 2023 by Betsy S.
We bought a Kubota tractor from the Kubota dealer in Sharon Springs before it was sold to its current owners and became Townline Equipment. We had good experiences with the previous owners. This spring, we contacted Townline about a leak in the tractor axle. Then the comedy of errors began. The first technician said that he couldn't fix it because he didn't have the right part. The excuse for that, which came later, was that the box was mismarked. The second technician came and installed a part that did nothing to correct the leak. It may have made it worse. We got a bill for that for about $430, even though the leak had not been corrected. Finally a third technician came and worked for several hours replacing a number of parts. The leak is fixed, finally. We just got a call from Townline saying the bill is $840. That's a lot for inadequate service. It seems as if we have to pay for their incompetence. We'll find another business to service our tractor in the future.
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July 2023 by David Rogers
The mechanics that come out to fix my L47 are always great. Always seem very knowledgeable and professional. Unfortunately, I bought a Kubota so I see them way too much. I thought Kubota was a good brand. Who would have thought a new backhoe could be broken so much of the time. It's down again and going back into the shop Aug 7th. Really wish I had bought something that actually works.
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June 2023 by David R.
The mechanics that come out to fix my Kubota L47 are always great. Always seem very knowledgeable and professional. Unfortunately, I see them way too much. I thought Kubota was a good brand. Who would have thought a new backhoe could be broken so much of the time. It's down again and going back into the shop Aug 7th. Really wish I had bought something that actually works.
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June 2023 by Harry Clymer
The service department is very helpful. I was having an intermittent issue with a check engine light on a Kubota L3301. I spoke to several people over the course of a few days. They narrowed down the problem to a probable faulty sensor, shipped me the necessary part and talked me through the repair process. Not many places will do this. They saved me a lot of time and money.
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December 2022 by Nicholas Pascaretti
Recently purchased a Kubota skid steer from Townline and the experience was beyond expectations. Spencer, from Townline contacted me and sent me a quote within hours. After signing the PO, Spencer informed me the machine would be ready for pick up the next Monday. Everything was ready when I got there and I was back on the road in 45 minutes. In this day and age of sub par customer service, Townline is a reminder of what customer service should be. Well done and thank you.p.s. Also received a thank from the owners for my purchase, which is greatly appreciated
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November 2022 by Jack
My family has purchased equipment here for years the last 3 times I have tried to do Business with them they are not so much anymore over priced and rude staff.
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October 2022 by Bruce Cheeney
They were able to get the items I was looking for. It took awhile for them to arrive. The parts department knows there products. The staff is friendly and very helpful.
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December 2021 by jimmythwrench
Great customer service. They exceeded our expectations.
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November 2021 by Travis Fafard
Bought our first excavator from them they were great to deal with Spencer was great!
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October 2021 by Deb Stevens
They are fantastic to purchase Equipment from. Eric or salesman and the mechanic both made sure we were well taken care of
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October 2021 by Bob Nevins
Always friendly and have a lot of everyday replacement parts
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September 2021 by Dustin Wilcox
We just bought a new KX080 and FAE mulcher head from Spencer for our tree service. The entire process was fast and easy and Spencer was very helpful throughout the process. We had a small hiccup with the mulcher head and Spencer was on site within a couple hours to get us up and going again. Huge thanks to Spencer and Townline Equipment!
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August 2021 by michael hume
They always treat me right when I go there. Really good people!
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August 2021 by John Holzinger
All my Kubota's come from there
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July 2021 by Shawn Audsley
Always a positive experience working with the folks at Townline Equipment.Spencer is very prompt with his responses, which is very much appreciated when time is limited!
