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July 2025 by Ivy Ackerman
Caesar provided excellent and quick service helping me upgrade and switch over my phone data.
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June 2025 by Guy Distefano
Signed up on May 2nd with Cesar for 2 cell phone lines and home internet. The bills I’m getting are much higher than we discussed.
I went in yesterday to let him know he said he didn’t know why that was and told me to call customer service. I told him I’d prefer if it could be handled in store because that’s where I signed up rather than having to call a call center. he said “I don’t know what the F**ck you want me to do, I can’t help you”
I said I’d like to speak to his manager. He told me his manager would be in the next day (today) at 10 am. So I come back at 10:15 this morning and it’s just Cesar there. He tells me his manager is no longer coming in today. After some unhelpful back and forth I asked Cesar for a print out of my Att agreement. He said “I don’t know what you want from me” I told him just a print out of our agreement and I’d be on my way. He said “I don’t get paid enough to deal with this” while pointing at the door.
While walking out I asked him when he expects his manager in. He said his manager Sebastian would be in tomorrow at 10 am.
I will be posting an update.
UPDATE & Response to owner’s reply:
Since my review, I’ve gone to the rockingham mall location per Cesar’s instructions. They told me I had to have it handled at the store I signed up at. I have also called ATT customer service and went back to your store to see Sebastian last Sunday also but to no surprise Sebastian wasn’t there. I went in the following day and Cesar told me the district manager would be calling me that day to give me a bunch of credits. To no surprise I never received a call from anyone.
Literally every single thing I’ve been told from your employee has been false. I cannot continue going on these wild goose chases. I expect a call from the manager or just cancel my service.
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June 2025 by Diamantis Santiago
Caesar was very helpful and attentive to multiple customers quickly and kindly as he was the only one in the store available to help.
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June 2025 by Beth Dupree
Jhonaton at the AT&T location in Plaistow, NH was very personable, friendly and helpful. Great Customer Service.
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June 2025 by AB Anderson
Cesar was fantastic - solved my phone issue quickly and was pleasant throughout the process. Thank you, Cesar!
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May 2025 by Cindy Diorio
Sebastian was a tremendous help fixing my phone after I downloaded a nasty virus. He has always been so helpful any time I have come in. Give this man a raise in salary
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May 2025 by Bruce Gates
Sebastian was very knowledgeable about products. He was friendly and answered all my questions. I'm definitely coming back for my wi Fi needs.
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March 2024 by Jim Thomas
I've been an AT&T customer for 20 years, but after a second visit where I am treated as if it is a burden to help you, I'm done.
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March 2024 by Alyson Saben
There are not enough superlatives in the dictionary to adequately describe John Sanchez. His customer service skills are impeccable, his knowledge and professionalism is beyond measurable, and his adeptness at handling multiple customers simultaneously is nothing short of amazing. I went into the store with two family members to transfer the existing service from existing phones and purchase new, reliable phones, John very astutely assessed our needs, recommended what was needed, worked through any glitches, and applied any appropriate discounts to make sure we received the best deal possible. He was patient, personable, unflappable, and most importantly, kind. I can only hope that ATT realizes what an asset he is.
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March 2024 by mtddoyle80
Really appreciate John’s help with my new phone
He made the process so easy and effortless A+++ service
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March 2024 by Juana Jimenez
I want to share my experience on the store manager John Sanchez he was very friendly answering all my questions helping me select the right choice for my account. I give him ?thank you for having a great worker.
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March 2024 by Obett
John Sanchez was really helpful and the service was amazing!
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March 2024 by Isabella Ayala
John Sanchez was amazing he was funny he was great. Help transfer from one phone too another thanks
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March 2024 by Victoria McIntyre
On Sunday February 10th I went to buy a new phone and John was incredibly helpful. Very knowledgeable and friendly, he made it as simple as possible which was appreciated.
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March 2024 by Lisa Taylor
I came into the store trying to understand the best way to transfer and add family members to my existing AT&T phone line. John helped me save money and explained things in a simple, precise and friendly manner! Because of this I ended up adding more lines than anticipated and purchased some great swag! He was just great!
