Anna's Nails, formerly known as Billy's Nails, is a welcoming salon known for its friendly and professional staff who consistently deliver excellent results. Customers appreciate the fast service and the care shown, especially to those with special needs. Many clients have had positive experiences with services like pedicures, where technicians go the extra mile to ensure comfort. However, some reviews mention mixed feelings about gel dip manicures, noting issues with application and cuticle care. Despite this, many customers express a strong desire to return, highlighting the salon's overall positive atmosphere and commitment to customer satisfaction. The salon's pricing is good, and customers are willing to overlook some weaknesses. However, the wait time can be an issue, with some customers having to wait over an hour for their scheduled appointments. Additionally, there have been instances where technicians have made mistakes, such as forgetting to apply lotion or smudging nail polish, and have not been willing to correct the issues properly. The salon's open door policy on hot, muggy days has also been a source of discomfort for some customers. Despite these concerns, the salon has received positive reviews, particularly for the excellent pedicure services provided by the technicians. Customers have praised the thorough job of removing dead skin, cleaning cuticles, and providing a relaxing massage. The salon has also been commended for its kind and amazing staff, with customers highlighting the exceptional work of technicians like Lucy.
