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September 2021 by Breanne Olsson
In complete disbelief about the altercation I just got in at CVS. My son’s doctor calls in a perscription for antibodics for his *severe* bungling ear drum ear infection. I go to the CVS I requested, they say “yup we just got it, I’ll put a rush on it”. Cool. 15 mins goes by and they say “actually it’s at Plaistow CVS, but we can call and cancel it, it’s take about 45 mins”. I’m literally holding a screaming, sick, in pain 3 year old so I tell them no, I’ll just drive to Plaistow. I call Plaistow to confirm it’s there and filled, and the pharmacist says “I already filled it and the other CVS called and told me to cancel it”. I tell her no, I’m coming to get it there, I’ll be there in 45 mins, she says ok. So I drive there, go to the pharmacy, not ready yet, different lady says “we just got this, it’s going to be a little bit”. No you didn’t, I called 45 mins ago and you told me it was already filled… but anyway now he is screaming again, he wants to go home, and he’s asking why someone would steal his medicine. 15 mins goes by and they call me to the counter to tell me they don’t have that antibiotic in stock. Now, I start getting mad, I say “I just called and spoke to a woman who told me it was already filled! I just drove 45 mins to pick this up!” A different lady comes over and says “Well, I’m the one you spoke to and I was mistaken, so you can either leave my store and find it yourself, or I can call another CVS and see if they have it.” I say “I’m holding a sick 3 year old who obviously needs antibiotics and you’re really going to tell to “find it myself” after you told me you had it” This lady looks at me and says “Yup, which one, do you want to me to try to find it, or do want to leave and find it yourself?” I don’t think I’ve ever received worst customer service in my entire life.
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May 2020 by Princess O.
I write this because sometimes the general public tend to FORGET that decisions made for the staff are made by HR and/or the 'people' that I like to refer to 'as the people sitting at that big table'. I have had mainly POSITIVE and REALLY NICE interactions with staff, mainly AMANDA. Who actually remembers me and I only get prescription toothpaste there. So, just remember people, we ALL have negative experiences at our OWN places of employment. Be glad that you are in most instances, NOT lambasted on YELP for being a HUMAN BEING. Thank you so much AMANDA for the WONDERFUL chat and for remembering me, the girl that gets toothpaste!!
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February 2020 by Veronica C.
Came to the pharmacy last Sunday mid afternoon and was treated horribly by the blonde pharmacist. Asked for the flu shot and she clearly did not want to do it, she tried to get us to leave by giving us a long wait time. We were fine with that, but then she stated to be rude and nasty so we left and went across the street to Walgreens. CVS should not advertise flu shots if they don't want to do them. They should also fire that nasty bit*h! If you don't like your job then quit!
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October 2019 by Sarah K.
Beware entering this CVS before closing! Came in at 9:50 to grab one item, ice queen did not appreciate it and let us know. No one wants stragglers at the end of the shift, but no one wants to be barked at before they've gotten thru the door. Not a nice way to treat people.
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September 2019 by Joh. W.
Stopped in this location to pick up a few things on sale. The store is set up in such a way there isn't much space for 2 people to navigate the aisles without one yielding for the other. That wasn't all that important, but awkward just the same. When I did get up front to purchase what I wanted to buy, the cashier had to be one of the most unfriendly I've ever encountered. I don't expect to be welcomed with open arms, but geeez... The interaction was most unpleasant. Perhaps it was my using coupons along with the CVS app that made it inconvenient for her? Or just a bad day? Who knows. .... I'm not into moody. I'm not a big CVS shopper. I feel that the merchandise without using coupons is way overpriced. So, I made a mental note to try not to use this location again at least for awhile.
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July 2018 by Richard D.
Brought a prescription here to be filled because Walmart had no stock. Dropped off written prescription with no issue. Ten minutes later a get a call from the pharmacist asking me where I normally have script filled and why I am not filling it there. I told her and asked if there was a problem. She replied that it seemed suspicious that I was switching pharmacies. I told her that she was being rude and unprofessional. I was then told that due to my attitude she would not fill the prescription. She also threatened to throw the prescription away. I asked if I could just come by and pick it up. I picked it up a few hours later and brought it to Rite Aid and filled it with no issues. I noticed other comments about the pharmacist being disrespectful to customers so I really think the store should address this.
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January 2018 by Neil Y.
Another bad experience here. Going to switch to another pharmacy. Went to downtown CVs and they didn't have prescription. They called here and they had the medication here Told them the person waiting for the prescription was just out of the hospital. Didn't seem to matter. Had to wait an hour. Not going to do this again.
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October 2017 by Susan D.
I come here to pick up my prescriptions, since my doctors office is just five minutes away from here. The only thing that sticks out when I arrive, is that disrespectful, snarly, and full of hatred pharmacist who is behind that counter. I can't believe she hasn't gotten spoken to. She loves to argue with customers and seems to love to pull the "call your doctor if there's a problem" card. Going to be using a different CVS if this girl doesn't get fired.
