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April 2024 by Michael Rideout
Understaffed and super slow. Been going there for 11 years. Something changed. Orders are wrong. The wait is too long these days.
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March 2024 by Roy Morrow
Not very
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March 2024 by Skek Msks
This place it very bad they take 30 min to get your food my 8 year old can work better then
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February 2024 by M Aponte-Rios
This place has gone from back to worse. Who’s in charge here?
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February 2024 by Troy Fournier
Only 2 people were working, stopped serving food through drive-through. The people working were swearing and when I got my sourdough sandwich, the eggs were cold cheese wasn't melted, bacon was cold and my bread wasn't even toasted.
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February 2024 by Paul Munroe
I've visited this shop for 17 years. It has been steadily getting worse and worse to the point where I avoid going there. Most of the staff are pleasant. Some I look forward to seeing, others won't give you the time of day.However, most of my complaints stem from the lack of staff and training. Often there are only 1 or 2 employees to handle the drive thru and the counter. This must be stressful to the staff, which causes high turnover.I guarantee that the new staff is barely trained. This results in very slow service. I've waited 15+ minutes with only one car ahead of me. God forbid I stop by when there are 3 or 4 cars in line. Recently my orders are wrong or missing items almost daily. Products or ingredients are not available. Or the quality is sub par. Example: todays Hot Chocolate was merely brown water. Frequently the large hot chocolate is half full. Sandwiches are over cooked or undercooked.This store is being managed poorly, if at all. Please fix it.
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February 2024 by R D
I like to give credit when credit is due. I often have the pleasure of dealing with Abby at this location . Abby has a buitiful personality and great work ethic, in return makes this location a pleasure to visit for all our Dunkin treats we all love so much. Keep up the great work Abby!!
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December 2023 by Jose Diaz
Do not go here if you are not ready to wait 30mins. Been here twice and it’s taken 20+ minutes each time to get a coffee and donut.
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October 2023 by Heidi Murphy
What a pleasant little spot! In just the right place to suit our needs. And the employees there were just delightful.
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October 2023 by Risa
Very friendly staff. Delicious pumpkin iced coffee and avocado toast. Clean bathroom. Lots of parking.
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August 2023 by David Muldowney
Counter person working front and assisted drive through. It was her last day on job.All other employees called in sick.Just wanted a coffee and donuts it tookAlmost 20 minutes. Dunkin caters toDrive up as do many fast food joints.Walk-in seem to be discouraged.Rte 108 plaza.
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August 2023 by Jessica Hanson
I have stopped at this Dunkins several times, and I have yet to get a decent drink. The coffee is terrible, the chai tea latte was terrible, the October special pumpkin drink did NOT resemble the pic in the slightest (and no whipped cream), and today was the WORST strawberry coolata I have ever had. It was so sour, that I drove down the road to the Haverhill Mass Dunkins, and threw it away. But my BIGGEST complaint…I was charged $5.20 for a SMALL strawberry coolata. I questioned it when I got to the drive up (as I have NEVER paid that much at another Dunkins) and was told that is the price. I called the Stratham NH store, and they said it should be $3.93 including tax. When I got to the Haverhill store, it was also more than $1.00 less. The manager at the Plaistow store said that the stores are privately owned, and the owners set the prices. If that is really the case…1. The Plaistow store on Newton Rd needs a new manager…one who actually knows how to make the drinks that Dunks sells, and can properly train the staff. 2. Get a grip on reality, and don’t price gouge your customers for your subpar products when there is a better Dunks (with decent prices) just a few miles down the road! I will never go to this Dunkins again. I gave them every chance, and they’ve only gotten worse.
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July 2023 by Crystal Atwood
I bring my daughter in here all the time. We make the best of it because it’s close. I love the employees when they’re HAPPY. They are clearly understaffed (especially) during busy hours and I wouldn’t be in a good mood working in that atmosphere either. The manager yells at them and is SO rude to her “team”. She cusses and degrades them & does this clearly without a care who hears. These employees need to be treated better. Maybe then we’ll be happily greeted everytime and our orders will be made correctly because the employees aren’t going a hundred miles a minute. LOVE the staff. NOT the management. Do better.
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January 2023 by Caydo G.
When I went into the store I was immediately shot to death and then set on fire furthermore my coffee order was given to the person behind me and they also poisoned my sandwich thanks a lot
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January 2023 by M G
Staff was very well mannered and professional. Brianna (as my server) did a wonderful job.
