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December 2023 by Anna Davis
Very unprofessional and sells unwell animals. I purchased a one year old pied reticulated from them 8 months ago he came shipped in with multiple stuck caps and an injury above his eye. When I emailed them they insisted it was fine. Well two vet trips later I think it’ll now be fine. Well nope that was wrong 7 months later he has a massive amount of fluid building up under his eye cap (in the same eye with the injury) 4 vet trips later,5 different rounds of meds, and a 6 hour drive EACH TIME to go to a specialty vet at the university of Tennessee and over a thousand dollars later he’s still not better. Vet said the cause was PAST EYE TRAUMA. I’ve only had him for 8 months and he’s being kept in correct husbandry and I have the photos to prove it including vet bills. On top of that NERD couldn’t tell me when he was even born! not even down to the month, when he had eaten last, what he was eating, when he had shed last, ANYTHING. What kind of breeder doesn’t keep track of that?please don’t make the mistake I did and go with an ethical breeder.
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December 2023 by cagg311
Great place to go and check out a huge variety of reptiles. Lots of fish and an amazing collection of poisonous snakes like cobras and vipers in their own room. Lots or rare specious. Overall, it was a great experience as always, as I stop by somewhat often.
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December 2023 by Lindsay Mead
I've been coming to NERD since I was a kid hiding reptiles from my mom under my bed. The staff is always very attentive and quick to answer any questions I have. They don't get frustrated when I call with questions that I can't get answers to online. The staff are all very knowledgeable on the topics I ask about and you can go and see that it's obvious these reptiles are treated like royalty in their care. We are very happy with our new family member!
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November 2023 by Anna Silva
I’d like to say thank you for the way your employee John treated my non-verbal autistic step son on Saturday 11/19/2023. He recognized that Boston was getting overwhelmed and went out of his way to make him feel comfortable and included. I appreciate his kindness and patience with him. Their father passed away a little over two months ago and things have been difficult since Boston doesn’t understand. But kind people like John made that moment for Bossy special. Please let him know we appreciated him for taking the time to make a moment for us a special one. We will definitely be back. Its a great place with awesome kindhearted people.Thank you again.Anna
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November 2023 by Logan O
I purchased a Burmese Python and a Taiwanese Beauty Rat snake. Both animals arrived healthy and as they should. The beauty rat snake was especially tame. Both animals immediately took frozen thawed.
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November 2023 by Franscheska E.
First of all, shout out to Johnny_Venom (instagram.com/johnny_ven…) for giving such an amazing, interactive tour for my family & I.My sister got us a tour on Groupon that gives a tour of this facilty. We were able to call and set up the tour very easily. It is very spacious. Animals are well-kept and there is a huge variety! There are snakes, turtles, lizards, caimán, fish, birds and much more!My boys ages 14 & 12, were very impressed with the tour! My youngest, who is on the spectrum, is a reptile enthusiast. Johnny was very awesome in recognizing that my son needed more time and attention and showed us a variety of animals that we got to pet and hold. It was sooo much fun! They also host bday parties.
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October 2023 by Clare Bryce
Wonderful, responsible reptile business - you can tell that they care about their animals! I highly recommend them!
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October 2023 by Heidi MJ
Visited the retail store today during a visit from the Midwest. Amazing variety of inverts, amphibians, fish, turtles and torts (Fly River!) venomous and large constrictor snakes - right there to appreciate. Totally respectable facility.....filled with team members feeding and doting on the animals...chopping fresh food for their fish, feeding frozen thawed and/or calcium dusted feeders, while we were there. On a Tuesday! All super friendly! Outside, we met some very well cared for animals, including an American Alligator, rhino iguana, beautiful chickens running free and many friendly goats. The trip was one for my books. If that wasn't enough, Kevin McCurley took the time to say hello to us and was friendly and personable as can be for as busy as he was. I so appreciated that and it made my freaking day! What a great experience. If you keep reptiles 'n such, they are an easy drive from the Boston area. They've always provided solid advice to me re: my gecko and colubrids, regardless of who responds to my emailed question. I'll continue to seek their thoughtful, expert advice!Thank you NERD! Heidi MJ
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September 2023 by Nancy H.
Kevin McCurley is the owner of this place. He has been operating on his own and other peoples' snakes and at least one tortoise. He has cut into these animals without adequate pain control (as he doesn't have access to pain meds) or the use of sterile procedures. He misdiagnosed and probably killed his own cobra by refusing to take her to a vet. Then he dosed her with an antibiotic (he obtained somehow w/o a prescription), which happened to be toxic to snakes (according to one vet), thinking she had an infection. In fact, she had gout, which is not treatable with antibiotic. When she was necropsied, it was determined that her kidneys were destroyed by the antibiotic. I spoke with the people at the state of New Hampshire in charge of regulating the practice of vet medicine, who told me that many people have sent in reports of Kevin operating on or medicating his own and other reptiles. The worst thing is that he is on YouTube and FB telling other people to also practice vet medicine on their own snakes, following his by the seat of his pants own examples. See this disgusting example. youtube.com/watch?v=HhT2…NERD has hundreds of snakes for sail on MORPH MARKET. This means he has the care of hundreds of snakes who receive no vet care. I for one would be very leery about buying an animal from them unless they let me vet check it before I bought it.
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September 2023 by Tim Waddell
Everyone I interacted with was great, but I was astounded by how well socialized my new snake is. He acclimated to the new home/enclosure/me so fast! I highly recommend supporting these folks, as their passion for healthy and happy animals is unquestionable and unparalleled (in my experience)
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September 2023 by Jared Feinberg
This place sells frogs not eating living with other dead frogs being consumed by bugs in the tank. Not knowing the conditions these frogs were in I bought 4 online which is $400 mind you for frogs that aren’t even 2cm after taking them away from those terrible conditions. I have a great setup plenty of food temp and humidity were right I even treat the water. I was only able to save 2 of the first 4 I went back to see if they could help me and instead the manager that looks like she’s a junky gets mad and says it must have been my care that caused this. The only thing they are willing to offer is %15 another frog the employee literally has to push through all the dead frogs to find one for me. After this terrible experience filed a complaint with the better business bureau and these people have the audacity to lie about the whole thing. They say I’m trying to scam them I’m the one out over $585. Never supporting this peta violation of a store ever again.
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August 2023 by Christine Quirk
Hey there! How about a little consistency? I've wasted my time on a couple of occasions going back and forth with your confrontational staff because things are either a different price than I paid previously or you all of a sudden "have never had it before". I used to really love going here but the past few times have been less than desirable.
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July 2023 by Bruce
Cool place to check out some exotic animals, reptiles arachnids,bird,fish,etc. I don't ever see myself owning any of the cool things they have, but I do appreciate what they have and the knowledge the staff offers. It's really humbling to be standing in front of a king cobra with a rattle snake to your right and a gaboon viper to your left.
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July 2023 by Mark Mooers
Great place to take the kids, and spend some time with all sorts of God's creations from a huge alligator ? to scorpions, tarantulas, snakes, birds, fish, huge toads, frogs, lizards. I highly recommend a visit there, you won't be disappointed ??
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July 2023 by Devon Bishop
So great to be a regular shopper and when I had purchased a snake it had bit my niece so I went to return it the manager was very helpful but 2 employees were disgusting enough to speak about a 6 year old child getting bitten like it was funny no way will I ever come back and strongly suggest nobody shops here the fact employees speak about children getting hurt is disgusting and next level low
