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October 2023 by Juliana Galvis
find everything for my pets in this place, excellent service and good prices
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September 2023 by Ann Di Noto
This is becoming a chore or maybe a problem. PetSmart alone with the other prominent pet stores are not carrying much in the way of Fancy Feast cat foods. I was able to get some single cans and a bulk box of another of Inky's favorites, but I think the pet stores should ask Fancy Feast what they are going to about the demand for their pet food. Fancy Feast has a new line of wet/dry food, which Pet Smart had a good selection, but again, if my little guy doesn't eat it, what good is it. I'll be back checking the shelves again soon.
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September 2023 by Marcos Franco piola
They have all kinds of food and the attention is very good
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August 2023 by Lindsey Stanton
I love their selection of all natural cat foods!! Staff is so friendly and helpful!
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August 2023 by D Perez
Had my baby girl Callie groomed today what an amazing job. Kaylie G took her time with her and can I say she looks so freaking adorable. Definitely will be back.
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August 2023 by Celines Ramos
I made a grooming appointment for my 15 year old dog at this Plaistow store due to the Salem store being booked. This appointment was made on their website, which listed on his account/profile his age and medical issues, adding any concerns. Once we arrived the groomer Kallie made continuous excuses due to my dog being an older dog and his limitations. I advised her that my dog has been getting groomed his entire life without incident; mostly at the Salem store and 2 other places. She clearly could see my dog’s history since he has been going to PetSmart grooming from 2008 to present. He has always been a good boy. My dog is a small Pekingese, that I actually bathed and blow dried and brushed him out the day before, so it would be easier for him getting his summer short haircut the next morning. She continued to make comments which made me feel uneasy leaving him with her. For my dog’s safety and wellbeing I chose to leave without getting him groomed.If the groomer isn’t qualified grooming senior or disabled dogs maybe she should be honest with herself and stop making unwarranted comments. Call the costumer ahead of time and let them know you’re not comfortable nor qualified to do the job and stop making excuses when the costumer arrives after waiting weeks for a service. Be professional!
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June 2023 by FOTD
Had my old dog's nails trimmed. She was nervous but they got her very calm & she didn't flinch. Good experience
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June 2023 by Susan Palmeter
Service was good and the prices are reasonable. I bought fresh pet food and a dog toy that was on sale.
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June 2023 by jeffrey diab
I needed dog food.They sell dog food it worked out great
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May 2023 by Maria Valentina S.
I called to make an appointment and specifically ask if I can drop off my dog at 8:00am because my work hours and I told that it was fine to do it. I get there the day of the appointment and the girl that was there won't take her. The manager then said that if I left my puppy there she will call the animal control and I won't see my dog ever again. They are horrible people. Don't take your loving pet to that place.
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May 2023 by Philosophical Michael
This store had a particular probiotic for my cat at less cost than I thought was ONLY available from a veterinarian.
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February 2023 by Tim g
They dont wash cats at the plastow nh location. Other than that they'v been great.
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January 2023 by Andrew D.
I had a horrendous experience with grooming at Petsmart Plaistow NH and I will never return. She had a groomer we liked and previously saw regularly, but she left the Plaistow location. We saw someone new. They said my dog was not well behaved, which was a shock and something I hadn't ever heard before. My dog returned absolutely terrified, she was shaking for hours, hid under the bed when we got home, flinched every time someone went near her. This never happened before and it lasted for over 24 hours. I took her to the vet to be checked. The vet told me that he NEVER recommends Petsmart and he said has some horror stories. My experience with the store manager was appalling. Rather than acknowledging there was some sort of issue and working with me to help figure out what occurred, I got blame, condescending attitude, and utter disinterest in the welfare of my dog. She repeatedly referred to my dog as "it". If that's the customer service I got, I can only image what my dog endure in that salon, to cause such a trauma reactive response in her. There are so many other great small business owned groomers in this area to use.
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January 2023 by Jennifer Augustonovich
Always clean and can find what I need for our cats!!
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January 2023 by Misty Zannino
Helpful staff especially Mandi she is amazing
