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September 2024 by Emilia Smugarzewska
I would HIGHLY Recommend Plaistow Custom PC to anyone with any computer problems. Do not waste your time trying to fix your computer on your own; bring it to Richard!
I thought our son’s gaming computer, which he got for his birthday about a year and changed ago, was gone forever; I tried everything, and it kept going to sleep mode; I actually made it worse trying to fix it on my own and spent hours on internet- and in the end result it would not turn on at all.
My husband suggested calling Plaistow Custom PC, to see if they can help. It was our first experience with Plaistow Custom PC shop; a shop my husband randomly saw while driving.
Richard answered the phone and asked us to drop the computer off.
Richard was able to identify the hard drive problem and replaced it with a new one; he also adjusted the computer settings. Richard was very patient and answered a million questions both our children had; he also explained to them the importance of shutting down the computer in the correct way, explained what blank icons on the screen meant, asked, and helped to recover their username and shared computer tricks with them.
Richard is super knowledgeable, friendly, kind, honest and fair.
I think he should charge more for his knowledge and time.
We also learned that Richard builds computers, and I know where we will be getting our next computer. - at Plaistow Custom PC!
I also brought two dinosaurs’ computers (16 years old and older) to see if Richard would be able to recover data from them; unfortunately, they were not in use for so long and it was impossible to recover anything due to disks failure. Richard told me prior; I dropped them it might be impossible, and the disks may fry. I value that Richard was honest and he attempted the impossible anyway. I very much appreciate the effort and Richard's time.
Thank You so much Richard and Plaistow Custom PC-
YOU ARE THE BEST!
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August 2024 by Dee Kim
Amazing, fast, friendly service! Had a dead pc and was able to pull the memory card and transfer it to a usb stick within minutes!
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July 2024 by Thomas
PLEASE visit Richard and his shop in Plaistow with ANY and ALL pc problems you may be having. I had a double installation of windows, a bad ram stick and a couple other odds and ends Richard was able to easily identify and resolve. Richard’s services were fast and very reasonably priced. Within an hour and a half my pc was fully booted up and ready to go without me even having to walk away from it! I cannot recommend Richard and Plaistow Custom PC enough!! Thanks again Richard for getting me up and running again!
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July 2024 by Richard Lloyd
Great spot to help when you have PC problems! Richard helped with my power supply and motherboard, when they were not working properly. He tested my power supply and also helped understand the problems with my motherboard and cpu. He also recommended a new motherboard bundle which is now in my PC. Thanks!
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July 2024 by Tyler Walsh
I built a pc for the first time and was having an issue with my graphics card and could not figure it out for myself. I took it here and not only did he diagnose the problem and fix it, but went beyond that to help me finish setting it up. Very knowledgeable guy and great service!
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July 2024 by Meredith Plante
Amazing service. My gaming PC had stopped loading games but could handle everything else (browser, youtube, etc). I had tried everything I could think of before bringing it in. Thanks to Rich, my computer is working again! He was incredibly thorough, and as an amateur when it comes to PC building, I really appreciated him stepping me through everything he was doing. He also was able to improve my cable management, get my RGB hooked up, and installed a new/better exhaust fan for me. I was shocked by how affordable his service was as well. A very relaxed atmosphere but I liked that we got to chat about different games while he worked.
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June 2024 by alayna jones
I have been debating whether I should make this review or not but at this point here I am I brought in my gaming laptop to these people back in December and I saw that they specialize in gaming PCs gaming laptops. My problem was that my R key Wasn’t working and from my understanding that is a simple fix by replacing the keyboard and they say they could do it no problem and it wouldn’t take that long because And I was in the middle of my spring semester when I receive my laptop back The keyboard keys were in the wrong place the R key And X key were switched and I understand that is a factory issue not the people who worked Itself, but the fact that the owner was so extremely rude to me because Keys were switched around and got offended that I was “accusing” him Switching around my keys Saying hey, the keys were switched around as someone who works on living, I expect you to maybe catch this error and I wasn’t rude about it. I simply just said the keys were switched around. I did not appreciate how the owner was extremely rude. However, I took my laptop back for them to fix it and they fixed it free charge, which is great. They even said that they replaced the thermal plate for me because they noticed that it needed to be replaced. Also, free of charge I said great that’s awesome, but not two weeks afterwards my computer started to randomly shut off. I have had my laptop for four years. It is never had this problem let alone the R key not working problem. And it’s shutting off, just kept getting worse when it first started. I was able to turn it back on, but then it got to the point where it shut off and never turned back on. I had to take out the battery and do a hard reset to get it to turn on and it just stopped turning on after that, so I had to take it to Best Buy. Take it to Best Buy mind you I am still in the middle of my spring semester. I need my laptop to do my schoolwork. They said it would take two weeks. It took three weeks I had to miss a few assignments and when I got it back, they said , that the thermal plate wasn’t put back properly. Mind you, they said that they put new thermal paste/plate whatever back for me free of charge just for Best Buy to say that that was the issue and now two months later clearly something else is wrong with it because the thermal plate wasn’t the issue maybe it still is I do not know but my computer just shut off and won’t turn on. I am in the middle of my summer semester where I really need my computer because my summer classes are online, so now I have to buy a whole new PC because my laptop won’t work anymore. I didn’t even want to take it back to this place considering how rude they were to me when I said hey my laptop isn’t working properly after you guys fixed it so if you have a gaming PC or laptop, I would be careful of taking it to this place.
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June 2024 by Mike Rivers
Great Work Great Costumer Service And Great pricing
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May 2024 by Salvatore Toscano
Absolutely fantastic customer service! My issue was solved super fast and the gentleman even organized my pc cables! I would recommend this shop to absolutely anyone. If your computer is ever having issues, this is the place you want to bring it. Can’t recommend this business enough.
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May 2024 by Chad Labrie
My hard drive on my laptop crashed and I was in panic mode. I called multiple locations and no one answered the phone. When I called Plaistow Custom PC, Richard not only answered the phone right away but told me to come down and he would look at it. I went over and he immediately started working on the laptop to diagnose the issue. He was very knowledgeable and also very kind. After he confirmed that the hard drive was junk he told me he could fix it and I was relieved. Not only did he fix it in a couple days, but the pricing was very good. I truly enjoyed my experience at Plaistow Custom PC and would highly recommend them for any computer issues!
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May 2024 by nicholaspietro
Richard is the man! Has helped me a lot throughout the years
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April 2024 by Ray Autiello
I took my small HP laptop to have a low memory issue serviced. Rich (the owner) fixed my memory problem within 10 minutes while I watched. Rich was pleasant and very knowledgeable. I decided to use Plaistow Custom PC from the numerous 5 star reviews! I can now say I am one of those 5 star reviews!!! I would refer this proprietor in the highest degree of confidence in the services that will be rendered! It was truly a pleasure meeting Rich and sharing some of his stories! Will be back!!
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April 2024 by Alice Fischer
I've had both my laptop and desktop fixed here. The quality of the work was amazing! It was also done quickly and the staff was very helpful. I would definitely recommend going here to anyone I know with tech issues.
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April 2024 by Name Witheld
The man's a wizard. Bring in your issue, talk a bit. He'll work through and figure it out, help you with a more than reasonable rate, and boom. More than reasonable rate, clearly knowledgeable and easy going. I send everyone i can to this guy.
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March 2024 by Alyssa Senter
I highly recommend going to this place for all your PC needs & wants! Richard is extremely knowledgeable! He's always been very helpful, efficient, and successful with our family's computer woes.
