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“Was in your store today after two days of trying to return my package to a company. I had no idea what was going on and the girl LEA behind the counter was amazing. She went above and beyond to help me. He customers service skills were the best I have ever seen and she got my package returned. When I thanked her and told her how awesome she was a woman behind me spoke up and said isn’t she so helpful and nice and I could not agree more. I do not do reviews but feel she needs to be noticed as a valuable employee. Keep up the good work Lea and thanks again you are the best!!!!!!”
8:30AM - 5PM
92 S Broadway, Lawrence
Printing Services
“My experience with Omni Print has been fantastic. They provide excellent work each time I present a job. They have made my clients very happy, from pricing to quality.”
“I originally left a negative review after several frustrating experiences with the print department at this location. After speaking with the new General Manager, Nic, I wanted to update my review and give credit where credit is due.
I have been a Staples customer for many years and have historically had very positive experiences with the print team. In May 2022, the team introduced me to the digital print service by encouraging me to email my projects to the store. Over the years, employees have helped me improve projects, suggested alternatives when I was pressed for time, and even introduced me to Canva. I have always appreciated that level of service.
My recent experiences were very different. I recognize that I sometimes have last-minute printing needs, and I don’t expect the store to accommodate every request immediately. My frustration was with repeated situations where I felt there was little effort to find an alternative or explain what options were available.
After my most recent experience, I ultimately cancelled my order and went to FedEx when they opened at noon on Sunday. Shawna was working by herself with approximately six customers and still went out of her way to help me find a more economical solution. She even cut my project in half for me. That experience really demonstrated how much of a difference a solution-oriented approach can make.
However, I want to give Staples management credit for how they handled my feedback. Nic personally called me, listened to my concerns, apologized for my experiences, asked me to provide the details so he could look further into the situation, and invited me to give Staples another opportunity.
That response made a difference. I appreciate a manager who is willing to listen rather than dismiss a customer’s concerns.
I’m updating this review because I believe businesses should be held accountable when things go wrong, but they should also receive recognition when management makes a genuine effort to address the issue.”
“I was connected with this team via a mutual contact and they did not disappoint! They treated my project like it was their own brand and made every adjustment I requested and more. I’m a very satisfied customer and would recommend them to anyone!”
8AM - 6:30PM
215 S Broadway, Salem
Printing Services
“This is an excellent UPS store based on my experience. Lauren tries to keep everything moving even when the line is long. She personally packed up 40 pieces of antique stemware that I had to send out and made sure it was safe and sound. I have also used the notary here and they are very patient and helpful. 5 Stars!”
“The people here get 5 stars, BUT the passport service you pay for online gets ZERO STARS. I paid over $200 for an expedited passport servicr and it did LITERALLY NOTHING. You still have to pay for the expedited passport at the post office, hell, it doesn't even include the cost of the pictures. You are paying $200 and all you get is a typed version of the form you can get for free. Absolutely a scam.”
Printing Services
Printing Services
Printing Services
Printing Services
Printing Services
Printing Services
Printing Services
“Amazing experience every time I visit! The staff is super helpful and always ready to assist with any questions I have. Plus, they have a fantastic selection of office supplies and tech gadgets that make my life so much easier!”