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October 2023 by Robert V.
As always, Andy and the Plaistow team provided us with excellent service. They are prime examples of the two most important business qualities: honesty and thoroughness. Their work today continued to bear this out.
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September 2023 by Ryan McKallagat
Andy and all the other guys at Sullivan in Plaistow NH are the best! I was in a jam and needed a tire repaired and he got me in quickly and fixed it. All the staff was friendly and trustworthy. If you need any service to your car go to Sullivan in Plaistow NH. They will treat you right.
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September 2023 by Martha Dorsey
Great people. Fast and efficient service. Prices good!
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August 2023 by Karen Hayden
I was told by a person a Town Fair Tire in Seabrook NH that I needed an alignment but this person (hi Alex) also tried to overcharge me for the alignment. I brought it to Sullivan Tire in Plaistow and they checked the alignment and said the tires were aligned — no alignment needed and no charge. I’m sorry I didn’t get anyone’s name but they were all friendly and honest. When I actually need a tire service, they’ve got my business! Thank you.
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June 2023 by Michelle Cloutier
I got my brake pads and fluid replaced last November. Everything seemed to be fine, until Memorial Day I was on the highway, with my entire family in the car, and all of a sudden my husband said he didn’t have any brakes. He was literally pushing the brake to the ground and we weren’t slowing down. With going 70-80 on the Highway, this is extremely dangerous. My husband was able to maneuver the car off the highway and when we got out there was a large puddle of brake fluid leaking from our front drivers side tire. After getting the car towed, keep in mind, we were nowhere near home, the shop we brought it to, called us the next day. Apparently, the mechanic left a huge wrench attached to our brake fluid valve. I’m sorry, but you don’t just overlook this. Sullivan’s paid us back for the shop we got towed to, removing the wrench, but refused to pay us back for anything else. We expected a little more than what we were given, considering we could have gotten killed because of their mistake. I have been a loyal customer for years, I will never return. Bad customer service and terrible mechanic.
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June 2023 by Matt Garabedian
They are great for whatever you need! Quick and friendly service, they take good care of their customers
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June 2023 by Chris Fisette
Received incredible service in a pinch today with these guys. Super helpful!
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April 2023 by Jim Thomas
Despite being shorthanded, got me in and out with 4 new tires promptly at a fair price. Thanks!
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December 2022 by Soner Kazim U.
This past Saturday (the 3rd) I had an appointment to drop off my car to do a snow tire change over, an alignment (I have the lifetime alignment), check the battery and do a basic look over of the car. I dropped it off early around 10am and expected to pick up by 5pm. All good at this point. I received a call later in the afternoon around 3pm and I'm told they found a large nail in my snow tire and that it couldn't be repaired (snow tires I purchased from them a few years back) and they didn't notice this after having mounted the tires on the rims. They didn't bother to inspect the tires before mounting because it was too difficult and were in robot mode to just push it out my guess or just lackluster service. Said they only noticed it once it was on the alignment rack and the tire went flat. No kidding that a nail would do that. Told me he couldn't get me a single tire since it is a discontinued product and I had to get all 4 new and they didn't have "All Season" options that were cheaper. The cheapest was $695 for everything basically trying to rip me off as if I don't know better. They then said my alignment bolts were rusted and broken when they tried to take it off and that I'll need new bolts and couldn't get the car till that gets fixed. I found the 4 tires way cheaper at Walmart and ordered those and it was LESS THAN HALF the price they gave me. They said they would leave the nailed tire on the car, air goes down, it goes down and if I wanted they can remount the other tires back but would have to charge me for it. I declined. They will still charge me for the changeover though. Look at that superb service! Still wondering why it was too hard to spot the nail (see picture) my guess is they were trying to trap me to buy tires from them. Inspecting a tire beforehand is asking a lot. Anyway they said the parts would come in Monday for the alignment but they couldn't finish up till Tuesday and I had to do an after hours pick up because I work during the week. The store rep who called me told me to take the tire to a mechanic shop to plug it since their policy didn't allow them to do it since the nail is in the sidewall. They also tried to sell me on a battery on the basis of it having low cold cranking amps but I declined that since my battery is under warranty and I can get a free replacement from Advance Auto Parts.
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September 2022 by Jenni Keefe
These guys are awesome. Andy was straight up and especially helpful today. He squeezed me in when they were already slammed. Great customer service and would absolutely recommend bringing your car in if needed.
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September 2022 by rob Poirier
Knowledgeable quick and easy friendly. Will definitely come back
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August 2022 by Steven K.
Today, this happened. Third set of tires from the great people at Sullivan Tire in Plaistow. First a set of Bridgestone Blizzak's for our RAV4 which makes it a freaking tank in the snow. Next came four beautiful Michelin's for our babied Dodge Charger. Today a set of Bridgestone summer tires for the RAV4. Additionally they also performed a brake fluid flush (did you know brake fluid attracts moisture?). Early bird got in and out with time to spare before work (will work for tires). Can't offer a higher recommendation for a service facility. Costs were fair and service was timely, people were competent.
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May 2022 by Wayne Burt
Showed up on time for appointment. Confirmed appointment during week.After a lot of huddling by employees, was asked why was I here. No one ordered tires. Was told come back tomorrow. Not convenient for me. Was told I don’t know what to tell you. Total lack of empathy. Sullivan has lost a long time customer and will never again recommend
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May 2022 by Christine B
Fastest state inspection ever. Made an appointment, only waited five minutes, they took the car in and I was on my way out in under 30 minutes. Thanks guys!
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March 2022 by jacob perry
Terrible customer service, called to get my tires balanced, told them I had an all terrain tire and that they had already balanced them before , without even asking me why josh told me “it won’t work you’re wasting everyone’s time” I then told him I had changed some suspension parts and knocked a weight off and maybe he should ask questions before assuming, he got mad and hung up lol. Absolute joke of a business, got 25 year old tire technicians interacting with customers, no manager, no supervisors, it’s funny and sad at the same time