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February 2024 by Anthony Therriault
The installation crew are the best at what they do.
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September 2023 by Chris Brouillard
We had flooring installed from Baker Valley Floors in our kitchen and bathroom. It turned out that the flooring had a manufacturer's defect and needed to be replaced. Baker Valley Floors worked with the manufactured to arrange for a full replacement, material and labor, at no cost to us. The re-install was first class, done by two of Baker Valley Floor's professional and customer-focused installers. We are highly satisfied by Baker Valley Floors and would definitely go back to them or recommend them to others. Way to go BVF!
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September 2023 by Kimberlee S.
Under new ownership beware! I ordered some area rugs, many months went by and never got a call back, then one day someone seemed to find my order and called me. I was charged $160.0 for 3 door mats and the seems are currently all falling apart (very poorly done) quality non existent. The weirdness in the store and dealing with these people is a whole other story. The new owner is a complete ass---e who thinks he knows it all, not like the old owners who we have used for 14+ years. Service and quality not there, not a locally owned store any longer just transplants with bad people skills and poor service.
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July 2023 by Donna Randolph
Poor customer service very rude spent 600 dollars there never again. Do not recommend this storet
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February 2023 by Ann
I'm not sure what happened to this place but they are not the same. We had an amazing experience 3 years or so ago, so we went back to them this summer because of that first experience and they have a wonderful selection. Unfortunately, there seems to be a huge lack of communication issue. We couldn't get an answer to whether or not our tile was in stock or how much per sqft. Every time we went in they never had what we were ordering on file so we had to show them, and again they refused to tell us the price per sqft or if the product was in stock. The woman stated they couldn't tell us if it was in stock until after their guy did the measurements (even though our contractor gave them those numbers) and wrote everything up. When we finally received a proposal (4 months later) it wasn't itemized. I ended up checking prices at another place because the price for tile and work to install was insane. All the tile cost less than 2k where I checked, which means they wanted over 12k for a person to do the tiling which would have taken one person 3 days to do.If we were the only people they were doing this to I would say it was a fluke, but apparently they are doing this to a lot of people - not just homeowners but contractors too. It's a shame because this place was amazing to work with the first time around. I truly hope whatever is going on there gets resolved. We prefer to work with local businesses as opposed to big name stores.
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February 2022 by Jesse Cushing
We were just in the store for about an hour, and spent 10 minutes with the lady who seemed to be the owner, and it was a really bad shopping experience. Very few items had prices labeled on them, and when I asked how we know what everything costs, she said "you'll know when I tell you". I asked the price of one item we liked, and she never got the price for us. The general price range she gave us for vinyl flooring was 3x what I've heard is normal ($3-9/sqft instead of 1-3). It was very difficult for me to ask any questions because she wouldn't stop talking, mostly complaining about people. They had some nice flooring, so I appreciated getting to see what is available, but I do not recommend buying here without at least shopping around first.
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February 2022 by Sherrill Babler
For new installations, there is no one better!
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February 2022 by Brendon Hoch
We've been coming here for years for our flooring needs! Lois & the rest of the friendly staff will take care of you & spend the time with you to help you pick the perfect color & material. They let you bring samples home to see how they look in your own home! Why drive miles to a big box store when everything you need is right here at a local business!
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February 2022 by Corey Cormiea
Lois was extremely helpful to me while selecting the carpet I need, she gave me sample books to take home so I could be sure it matched paint and furniture!
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February 2021 by Richard Harrison
Scheduled weeks in advance for estimator since I was coming from out of town . Scheduled for 4 pm I said ok. Next day called to change time to 1:30 I said ok. Day of estimate called and told me he wasn’t making it. I’m like how do you go from 4 to 1:30 to not at all? Best part if I choose to come up take another day off from work for a scheduled appointment there was no guarantee he would show up WOW I was speechless
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February 2021 by Brennin Loring
Great customer service!
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February 2020 by Michelle Lemay
Brought a rug piece here and they let us bargain with the price!! Nice people and well worth the stop in
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February 2020 by Lawrence Wylie
After leaving a couple of big box outlets less than impressed with the quality of product and sales staff, my wife and I heard about the folks at Baker Valley Floors from a local kitchen counter installer and decided to check them out. We are beyond happy that we did. Karen and Lois were great to work with. They are patient, knowledgeable, friendly, and work hard to ensure that your project goes as smoothly as possible. Highly recommended.
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February 2020 by Luke Kendall
Good stuff
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February 2019 by Rodney Ekstrom
Great showroom and always friendly. The installation work we've had done is always excellent and on time. Their crew is great at cleaning up, and they are good at communicating through the process. A gem to have in our small community!
