O'Reilly Auto Parts store #4505 on Lafayette Road in Portsmouth provides a wide selection of parts, tools, and accessories. The store offers helpful services including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also have a free Loaner Tool program with a refundable deposit. Customers consistently report excellent service from a nice and helpful staff. Reviews describe staff members as kind, quick, and willing to assist with various needs. Specific services highlighted include staff checking and adding engine oil, installing new windshield wipers for customers, and providing helpful advice on battery options and maintenance. Staff members are noted for thoroughly explaining services, such as the battery recycling rebate, and for performing tasks neatly. They are also commended for being knowledgeable, steering customers toward the right products, and saving them time. The team's willingness to help without accepting tips is also mentioned. Multiple reviews strongly recommend this location for its unbelievable and excellent service.
Exceptional customer service! We called to see if they would be interested in donating some supplies for our car wash fundraiser. They were unhesitating and very helpful! Jesse was so friendly and great to work with! :)
June 2024
Tim and Jesse were a terrific help making sure I had the correct part. Great, knowledgeable guys.
May 2024
Nice and helpful staff, needed a battery and the staff member (forgetting her name) helped me quickly. I was able to get back on the road and still make all my appointments for the day . She also let me know about the battery recycling rebate. Great Job!
